MSE News

Broadband

Virgin Media to hit customers with price rise of up to £48/year – beat the hike

Five million Virgin Media home phone, broadband and TV customers will be hit with price rises of up to £48 a year

1 August 2017

Ofcom investigates Virgin Media over £240 exit fees

Ofcom is investigating Virgin Media over exit fees when customers move to an area where Virgin's service is unavailable

30 June 2017

TalkTalk hits broadband and mobile customers with price hikes

TalkTalk customers facing monthly price hikes of up to £51 a year can beat the hikes

29 June 2017

Virgin Media tells customers to change passwords after hacking risk exposed

More than 800,000 Virgin Media customers are being told to change their passwords

23 June 2017

Halve broadband costs or treble the speed

The key to cheap broadband is to snap up short-lived promo deals, and right now there are two corkers.

17 May 2017

Crackdown on ads with 'misleading' broadband speed claims

Broadband firms could be forced to make sure at least 50% of customers receive the headline speed quoted in ads.

4 May 2017

Broadband customers pay £113 annual 'loyalty penalty' for sticking with provider

Research by Citizens Advice has found that monthly broadband bills jump by 43% on average when introductory deals end

11 April 2017

Vodafone ordered to reduce customer's £10,500 data bill

Ombudsman rules the bill should be cut by 75% after investigation finds Vodafone was partly to blame

11 April 2017

Ofcom proposes automatic compensation for broadband and landline customers

Broadband and landline customers could pocket up to £185m in compensation payouts each year under new Ofcom proposals

24 March 2017

Plusnet fined £880,000 for billing former customers

The BT-owned telecoms firm has overcharged 1,000 people by more than £500,000 in total

22 March 2017

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