Broadband

Shell Energy is to scrap a controversial £15 'cease fee' it charges customers who switch away from the firm or cancel their contract, MoneySavingExpert.com can reveal. It comes after we queried the fee with regulator Ofcom and it asked Shell Energy to explain the charge - though Shell insists it was already reviewing the fee as it prepares to take on 450,000 Post Office customers later this year.

4 October 2021

Jobseekers may be able to get six months' worth of free broadband from TalkTalk under a new partnership with the Government and Jobcentre Plus.

28 September 2021

Sky broadband and home phone customers face outages across south east England, Leicester and Wales today, the telecoms provider has confirmed. It adds that it's investigating the problem and is working to restore service as soon as possible.

3 September 2021

Over a million more homes and businesses in England are set to get ultrafast broadband connectivity as part of a £5 billion upgrade – though work on the project won't start until next year at the earliest.

2 August 2021

Plusnet is to hit 100,000s of broadband and home phone customers with a 4.6% price hike from 30 June. The rise means some broadband customers could pay up to £18/yr more - but as the increase is written into its T&Cs, you can't cancel penalty-free unless you're outside your contract's minimum term.

20 May 2021

Millions of Sky broadband, TV and home phone customers will be hit with price hikes, but some may be able to leave contracts penalty-free

1 April 2021

If you're on the line rental saver currently, you won't pay any more until your minimum contract term expires, but when it does you'll be switched to paying line rental monthly, which costs just over £30/year more.

26 February 2021

Most Virgin Media broadband, TV and home phone customers will see price increases of up to £54/year from this autumn

1 July 2019

Major broadband providers now have to give customers a minimum guaranteed speed before they sign up – and if speeds subsequently drop and cannot be fixed within one month, you'll be able to ditch your contract penalty-free.

12 March 2019