Shell Energy to axe £15 broadband switching 'cease fee'
Shell Energy is to scrap a controversial £15 'cease fee' it charges customers who switch away from the firm or cancel their contract, MoneySavingExpert.com can reveal. It comes after we queried the fee with regulator Ofcom and it asked Shell Energy to explain the charge - though Shell insists it was already reviewing the fee as it prepares to take on 450,000 Post Office customers later this year.
4 October 2021
TalkTalk launches free broadband for six months for jobseekers – here's how to sign up
Jobseekers may be able to get six months' worth of free broadband from TalkTalk under a new partnership with the Government and Jobcentre Plus.
28 September 2021
Sky broadband and home phone services down for hours for thousands in south east England, Leicester and Wales
Sky broadband and home phone customers face outages across south east England, Leicester and Wales today, the telecoms provider has confirmed. It adds that it's investigating the problem and is working to restore service as soon as possible.
3 September 2021
More English counties to get ultrafast broadband upgrades – is your area on the list?
Over a million more homes and businesses in England are set to get ultrafast broadband connectivity as part of a £5 billion upgrade – though work on the project won't start until next year at the earliest.
2 August 2021
Plusnet to hike prices for 100,000s of customers next month
Plusnet is to hit 100,000s of broadband and home phone customers with a 4.6% price hike from 30 June. The rise means some broadband customers could pay up to £18/yr more - but as the increase is written into its T&Cs, you can't cancel penalty-free unless you're outside your contract's minimum term.
20 May 2021
Sky to hike broadband, TV and home phone prices by up to £72/yr
Millions of Sky broadband, TV and home phone customers will be hit with price hikes, but some may be able to leave contracts penalty-free
1 April 2021
Plusnet ditches its line rental saver - meaning 10,000s face paying £30/yr more
If you're on the line rental saver currently, you won't pay any more until your minimum contract term expires, but when it does you'll be switched to paying line rental monthly, which costs just over £30/year more.
26 February 2021
Virgin Media to hike prices by up to £54/year
Most Virgin Media broadband, TV and home phone customers will see price increases of up to £54/year from this autumn
1 July 2019
Broadband slow? You've now more rights
Major broadband providers now have to give customers a minimum guaranteed speed before they sign up – and if speeds subsequently drop and cannot be fixed within one month, you'll be able to ditch your contract penalty-free.
12 March 2019
BT promises a year without broadband or phone price hikes
BT says prices for its millions of broadband, mobile or line rental customers will be frozen until March 2020
15 January 2019
Martin: Car insurance up 41%
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21 September 2023You should open a fixed savings rate NOW in case rates are cut, MoneySavingExpert.com founder Martin Lewis has warned.
21 September 2023E.on Next's 'Pledge' tariff could be an easy way to cut your bills over the next year, according to MoneySavingExpert.com founder Martin Lewis.
21 September 2023The NatWest Group will shut at least 143 of its bank branches throughout 2023 and 2024 following its latest announcement.
Bank of Scotland, Halifax and Lloyds to close 35 more branches in 2023/24 – here's the full list, plus alternatives21 September 2023Bank of Scotland, Halifax and Lloyds, which are all part of the Lloyds Banking Group, have announced they'll close at least 35 more branches between them over the next 12 months.
Second cost of living payment to be paid from 31 October – here's who qualifies and how much you'll get20 September 2023Over eight million households on certain benefits and tax credits will receive their second cost of living payment from 31 October.
12 September 2023
11 September 2023Update September 2017: It’s eight years since I first braved this subject, expecting a snowstorm of protest. Instead, year after year more join in, like Julia who recently tweeted me, “@MartinSLewis, finally took your advice and told my family I can’t afford Christmas presents. What a weight off my mind. Thank you.” One year even the Archbishop of...
4 September 2023The 2023 academic year is about to start, and it'll see the biggest shake-up to student finance in England for a decade. The changes are both subtle and massive. On the surface they look like a tweak, in practice they will increase the eventual cost of going to university by over 50% for many typical graduates.
21 August 2023
Clever ways to calculate your finances