MSE News

CAA

Monarch worries? Your rights if the worst happens

Social media has been rife with rumours about the airline Monarch's financial health - your rights explained

27 September 2016

BA technical glitch leads to lengthy flight delays – claim £100s in compo for free

If you've been affected by today's BA IT glitch, which sparked lengthy delays, you may be able to claim £100s in compo

6 September 2016

20 airlines now signed up to ombudsman-style schemes for flight delays

Those denied compensation for flight delays are now more likely to be able to appeal to an ombudsman-style scheme

11 August 2016

Airlines' extra fees on regulator's radar – how you can swerve these charges

The practice of airlines charging extra fees will be reviewed by the regulator to see if they're unfair on passengers

20 June 2016

Ryanair passengers to be able to complain to Ombudsman Services

Passengers flying with Ryanair will soon be able to get a legally binding decision on flight delay gripes

23 November 2015

Airline passengers to get ombudsman, but they may have to wait till spring to use it

Ombudsman Services has been approved to take on complaints about airlines and to deliver legally binding decisions

1 October 2015

Ryanair faces legal action for wrongly rejecting flight delay claims

The CAA says Ryanair has been wrongly rejecting flight delay and cancellation compensation claims

18 September 2015

Jet2 or Wizz Air passenger? Resubmit flight delay claim after regulator intervention

The regulator says the airlines have promised to improve how they deal with complaints

19 August 2015

'Ryanair sat my three-year-old alone'

MSE renews calls for airlines to scrap the 'family tax' as Ryanair tries to seat three-year-old away from her parents

12 June 2015

MSE calls for airlines to scrap 'family tax' and guarantee parents are seated next to children for free

MSE demands airlines scrap a 'family tax' that pushes parents to pay an extra £15 each to sit next to their children

26 April 2015

Suggest a Story

Got a money-related news story that affects you? Email us