MSE News


Airline ombudsman-style scheme moves one step closer

The CAA has confirmed plans for the airline industry to set up an ombudsman style scheme for flight delay complaints

15 April 2015

Airlines face legal action for wrongly rejecting flight delay compensation claims

Aer Lingus, Jet2 and Wizz Air face legal action following a review of their practices by the UK's CAA

23 March 2015

Airline ombudsman-style scheme set for launch next year

Passengers with complaints about flight delays may be able to take them to an ombudsman-style scheme from 2016

23 February 2015

Flight delay reclaiming boost as Supreme Court throws out airline appeals

The Supreme Court has today refused Jet2 and Thomson's requests to appeal earlier Court of Appeal decisions

31 October 2014

Holiday scam alert: Check travel sites have ATOL protection

Check your holiday's ATOL protected as there's been a rise in the number of jet-setters being ripped off by bogus sites

20 June 2014

Flight delays: You can claim from six years back, not two, judges rule

Passengers in England and Wales can claim compensation for flight delays and cancellations from more than two years ago

19 June 2014

Flight delay compensation: It's an airline lottery for passengers can reveal huge differences between airlines' approaches to paying flight delay compensation

16 August 2013

Flight delay compensation: More could claim thanks to new guidelines

More passengers could be able to successfully claim compensation for flight delays, after new guidelines were issued

26 July 2013

Easyjet takes action over 'misleading' eDreams flight prices

eDreams has been reported to regulators by budget airline Easyjet, which says it's overcharging consumers

5 June 2013

Air fare rises 'could be pegged back' at London airports

The CAA has unveiled a new airport charge plan, which could limit the fare rises imposed on passengers at these airports

30 April 2013

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