CAA

Airlines have been warned they must do everything they can to avoid further disruption or harm to passengers over the summer – or face enforcement action that includes possible court proceedings.

Some Easyjet and Ryanair passengers have wrongly been told at the departure gate that they can't board flights because their passports are invalid. If you've been incorrectly turned away but your passport is fit for travel, here's how to get a full refund and £100s in compensation on top. Plus we confirm the passport rules for European travel.

British Airways passengers who feel they were wrongly handed vouchers for cancelled flights during the pandemic may now be able to get cash refunds following a U-turn by the airline. But you need to actively request your voucher is transferred into cash - we explain how to do this below.  

The aviation regulator has today published a list of 18 airlines' performances during the coronavirus pandemic, with Ryanair and Virgin Atlantic rapped for being too slow to pay refunds. The announcement comes after MoneySavingExpert.com warned yesterday they were likely to be named and shamed based on the results of our latest survey on travel refunds. 

Aviation regulator the Civil Aviation Authority is this week expected to name and shame the airlines that have been the worst for refunds during the coronavirus pandemic. It comes after MSE presented the regulator with a dossier of 77,000 responses to our survey on travel refunds, which earlier this month found that Ryanair and Virgin Atlantic were the worst-rated major airlines. 

Only a minority of airlines have been giving customers refunds for cancellations within acceptable timeframes, according to a review from the aviation regulator – and it's warned it'll take enforcement action if some fail to start paying up more promptly.

Around one in three of the first set of Thomas Cook customers to claim refunds after the holiday firm collapsed will not be paid within the 60-day target, the aviation regulator has said.

Some Thomas Cook customers who are waiting for refunds from the Civil Aviation Authority (CAA) have been left confused after receiving out-of-the-blue emails from claims firms.

The parent company of travel firms Late Rooms and Super Break has gone into administration – if you've booked a trip or you're on holiday at the moment, here's what you need to know.

MoneySavingExpert founder Martin Lewis has called on the chief executives of Ryanair and the Civil Aviation Authority (CAA) to investigate an apparent name-change booking 'glitch' which has cost many passengers at least £115 to fix – and presented them with a dossier detailing more than 160 reports of the problem.