CAA

Some EasyJet and Ryanair passengers have wrongly been told at the departure gate that they can't board flights because their passports are invalid. If you've been incorrectly turned away but your passport is fit for travel, here's how to get a full refund and £100s in compensation on top. Plus, we confirm the passport rules for European travel.

13 May 2022

British Airways passengers who feel they were wrongly handed vouchers for cancelled flights during the pandemic can now get cash refunds following a U-turn by the airline. But you need to actively request that your voucher is transferred into cash - we explain how to do this below.

30 March 2022

The aviation regulator has published a list of 18 airlines' performances during the coronavirus pandemic, with Ryanair and Virgin Atlantic rapped for being too slow to pay refunds

30 July 2020

Aviation regulator the Civil Aviation Authority is this week expected to name and shame the airlines that have been the worst for refunds during the coronavirus pandemic. It comes after MSE presented the regulator with a dossier of 77,000 responses to our survey on travel refunds, which earlier this month found that Ryanair and Virgin Atlantic were the worst-rated major airlines

29 July 2020

Only a minority of airlines have been giving customers refunds for cancellations within acceptable timeframes, according to a review from the aviation regulator – and it's warned it'll take enforcement action if some fail to start paying up more promptly

1 July 2020

Around one in three of the first set of Thomas Cook customers to claim refunds after the holiday firm collapsed will not be paid within the aviation regulator's 60-day target

6 December 2019

Some Thomas Cook customers who are waiting for refunds from the Civil Aviation Authority (CAA) have been left confused after receiving out-of-the-blue emails from claims firms

20 November 2019

The parent company of travel firms Late Rooms and Super Break has gone into administration - if you've booked a trip or you're on holiday at the moment, here's what you need to know

2 August 2019

MoneySavingExpert founder Martin Lewis has called on the chief executives of Ryanair and the Civil Aviation Authority to investigate an apparent name-change booking 'glitch' which has cost many passengers at least £115 to fix - and presented them with a dossier detailing over 160 reports of the problem

14 January 2019

The aviation regulator has announced that it will be taking enforcement action against Ryanair, after the budget airline refused to compensate passengers hit by strike-related disruption

5 December 2018