Regulator raps Ryanair, Virgin and others for being too slow on refunds – but says all UK airlines have now agreed to pay up
The aviation regulator has published a list of 18 airlines' performances during the coronavirus pandemic, with Ryanair and Virgin Atlantic rapped for being too slow to pay refunds
30 July 2020
Regulator to name and shame airlines over refunds – MSE survey shows Virgin and Ryanair likely to be among them
Aviation regulator the Civil Aviation Authority is this week expected to name and shame the airlines that have been the worst for refunds during the coronavirus pandemic. It comes after MSE presented the regulator with a dossier of 77,000 responses to our survey on travel refunds, which earlier this month found that Ryanair and Virgin Atlantic were the worst-rated major airlines
29 July 2020
Regulator warns airlines over delays to coronavirus refunds
Only a minority of airlines have been giving customers refunds for cancellations within acceptable timeframes, according to a review from the aviation regulator – and it's warned it'll take enforcement action if some fail to start paying up more promptly
1 July 2020
One in three Thomas Cook refund claims still to be paid
Around one in three of the first set of Thomas Cook customers to claim refunds after the holiday firm collapsed will not be paid within the aviation regulator's 60-day target
6 December 2019
Thomas Cook customers left confused by emails from claims firms
Some Thomas Cook customers who are waiting for refunds from the Civil Aviation Authority (CAA) have been left confused after receiving out-of-the-blue emails from claims firms
20 November 2019
Holiday firms Late Rooms and Super Break stop trading
The parent company of travel firms Late Rooms and Super Break has gone into administration - if you've booked a trip or you're on holiday at the moment, here's what you need to know
2 August 2019
Martin Lewis calls on Ryanair boss to refund passengers hit with name-change charges
MoneySavingExpert founder Martin Lewis has called on the chief executives of Ryanair and the Civil Aviation Authority to investigate an apparent name-change booking 'glitch' which has cost many passengers at least £115 to fix - and presented them with a dossier detailing over 160 reports of the problem
14 January 2019
Ryanair faces enforcement action after refusing to pay strike compensation
The aviation regulator has announced that it will be taking enforcement action against Ryanair, after the budget airline refused to compensate passengers hit by strike-related disruption
5 December 2018
Ryanair clashes with two regulators over strike compensation
Ryanair is refusing to pay compensation for delays and cancellations caused by strikes by some of its crew and pilots
20 July 2018
Charging families to sit together on flights is a safety risk, report warns
Families should not be charged to sit together on a plane aviation experts have warned
24 May 2018
20 January 2021
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25 January 2021People who need to complete a self-assessment tax return won't be fined if they file online by 28 February – a month after the original deadline of 31 January. But penalties will still be levied if you don't pay your tax bill by this month's deadline as planned
Debenhams to close all 118 UK stores for good as Boohoo buys brand and website - what it means for shoppers25 January 2021Debenhams is set to disappear from the high street with all 118 of its remaining UK branches to close for good as online fashion retailer Boohoo buys the brand and website for £55 million. Here's what the move means for shoppers, including those with gift cards
DPD Local and DPD voted top parcel delivery firms, while CitySprint and Yodel are bottom of the pile25 January 2021DPD Local has been ranked as the best parcel delivery firm in our annual poll of MoneySavingExpert users, with sister firm DPD coming second. But at the other end of the scale, CitySprint and Yodel got the poorest ratings from MoneySavers.
25 January 2021Nectar cardholders will be able to exchange loyalty points for Avios from next week, which they can then use to get travel-related perks. It comes after Avios ended a similar partnership with Tesco's Clubcard scheme earlier this week
25 January 2021If you're one of the millions of taxpayers still to file their online self-assessment tax return, you've a month until the deadline. Most self-employed workers whose finances have been hit by coronavirus also have just over four weeks left to make any delayed so-called payments 'on account'
11 January 2021If you started university between 1998 and 2012, or since then in Scotland and Northern Ireland, you'll have a Plan 1 student loan. While much is written about whether those with savings should overpay the current English Plan 2 student loans, there's little out there about Plan 1. I wanted to change that, so here's a video explaining how to decide...
Martin Lewis: Payment holidays coming to an end – but should you take one? Mortgages, credit cards, loans, payday loans, car finance and more5 January 2021Within the last week, we've seen the extension of coronavirus credit card, personal loan and overdraft help to 31 October 2020, with mortgage payment holidays already extended. The regulator's other help schemes are also likely to be extended too, including car finance and payday loans, yet should you do it?
18 January 2021
15 January 2021
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