MSE News

CAA

Regulator raps Ryanair, Virgin and others for being too slow on refunds – but says all UK airlines have now agreed to pay up

The aviation regulator has published a list of 18 airlines' performances during the coronavirus pandemic, with Ryanair and Virgin Atlantic rapped for being too slow to pay refunds

30 July 2020

Regulator to name and shame airlines over refunds – MSE survey shows Virgin and Ryanair likely to be among them

Aviation regulator the Civil Aviation Authority is this week expected to name and shame the airlines that have been the worst for refunds during the coronavirus pandemic. It comes after MSE presented the regulator with a dossier of 77,000 responses to our survey on travel refunds, which earlier this month found that Ryanair and Virgin Atlantic were the worst-rated major airlines

29 July 2020

Regulator warns airlines over delays to coronavirus refunds

Only a minority of airlines have been giving customers refunds for cancellations within acceptable timeframes, according to a review from the aviation regulator – and it's warned it'll take enforcement action if some fail to start paying up more promptly

1 July 2020

One in three Thomas Cook refund claims still to be paid

Around one in three of the first set of Thomas Cook customers to claim refunds after the holiday firm collapsed will not be paid within the aviation regulator's 60-day target

6 December 2019

Thomas Cook customers left confused by emails from claims firms

Some Thomas Cook customers who are waiting for refunds from the Civil Aviation Authority (CAA) have been left confused after receiving out-of-the-blue emails from claims firms

20 November 2019

Holiday firms Late Rooms and Super Break stop trading

The parent company of travel firms Late Rooms and Super Break has gone into administration - if you've booked a trip or you're on holiday at the moment, here's what you need to know

2 August 2019

Martin Lewis calls on Ryanair boss to refund passengers hit with name-change charges

MoneySavingExpert founder Martin Lewis has called on the chief executives of Ryanair and the Civil Aviation Authority to investigate an apparent name-change booking 'glitch' which has cost many passengers at least £115 to fix - and presented them with a dossier detailing over 160 reports of the problem

14 January 2019

Ryanair faces enforcement action after refusing to pay strike compensation

The aviation regulator has announced that it will be taking enforcement action against Ryanair, after the budget airline refused to compensate passengers hit by strike-related disruption

5 December 2018

Ryanair clashes with two regulators over strike compensation

Ryanair is refusing to pay compensation for delays and cancellations caused by strikes by some of its crew and pilots

20 July 2018

Charging families to sit together on flights is a safety risk, report warns

Families should not be charged to sit together on a plane aviation experts have warned

24 May 2018

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