MSE News

CAA

One in three Thomas Cook refund claims still to be paid

Around one in three of the first set of Thomas Cook customers to claim refunds after the holiday firm collapsed will not be paid within the aviation regulator's 60-day target

6 December 2019

Thomas Cook customers left confused by emails from claims firms

Some Thomas Cook customers who are waiting for refunds from the Civil Aviation Authority (CAA) have been left confused after receiving out-of-the-blue emails from claims firms

20 November 2019

Holiday firms Late Rooms and Super Break stop trading

The parent company of travel firms Late Rooms and Super Break has gone into administration - if you've booked a trip or you're on holiday at the moment, here's what you need to know

2 August 2019

Martin Lewis calls on Ryanair boss to refund passengers hit with name-change charges

MoneySavingExpert founder Martin Lewis has called on the chief executives of Ryanair and the Civil Aviation Authority to investigate an apparent name-change booking 'glitch' which has cost many passengers at least £115 to fix - and presented them with a dossier detailing over 160 reports of the problem

14 January 2019

Ryanair faces enforcement action after refusing to pay strike compensation

The aviation regulator has announced that it will be taking enforcement action against Ryanair, after the budget airline refused to compensate passengers hit by strike-related disruption

5 December 2018

Ryanair clashes with two regulators over strike compensation

Ryanair is refusing to pay compensation for delays and cancellations caused by strikes by some of its crew and pilots

20 July 2018

Charging families to sit together on flights is a safety risk, report warns

Families should not be charged to sit together on a plane aviation experts have warned

24 May 2018

Emirates told to pay compensation for missed connections

Thousands more passengers who have missed connecting flights with Emirates could now be able to claim compensation

16 March 2018

Airlines to be investigated over charging for allocated seats

Almost a fifth of airline passengers were separated from the rest of their group as they didn't pay extra, the CAA found

5 February 2018

Monarch customers to be sent ATOL claim forms by next Wednesday

Monarch customers who are waiting to make an ATOL claim will be sent forms by Wednesday

4 October 2017

Suggest a Story

Got a money-related news story that affects you? Email us