Regulator raps Ryanair, Virgin and others for being too slow on refunds – but says all UK airlines have now agreed to pay up
The aviation regulator has published a list of 18 airlines' performances during the coronavirus pandemic, with Ryanair and Virgin Atlantic rapped for being too slow to pay refunds
30 July 2020
Regulator to name and shame airlines over refunds – MSE survey shows Virgin and Ryanair likely to be among them
Aviation regulator the Civil Aviation Authority is this week expected to name and shame the airlines that have been the worst for refunds during the coronavirus pandemic. It comes after MSE presented the regulator with a dossier of 77,000 responses to our survey on travel refunds, which earlier this month found that Ryanair and Virgin Atlantic were the worst-rated major airlines
29 July 2020
Regulator warns airlines over delays to coronavirus refunds
Only a minority of airlines have been giving customers refunds for cancellations within acceptable timeframes, according to a review from the aviation regulator – and it's warned it'll take enforcement action if some fail to start paying up more promptly
1 July 2020
One in three Thomas Cook refund claims still to be paid
Around one in three of the first set of Thomas Cook customers to claim refunds after the holiday firm collapsed will not be paid within the aviation regulator's 60-day target
6 December 2019
Thomas Cook customers left confused by emails from claims firms
Some Thomas Cook customers who are waiting for refunds from the Civil Aviation Authority (CAA) have been left confused after receiving out-of-the-blue emails from claims firms
20 November 2019
Holiday firms Late Rooms and Super Break stop trading
The parent company of travel firms Late Rooms and Super Break has gone into administration - if you've booked a trip or you're on holiday at the moment, here's what you need to know
2 August 2019
Martin Lewis calls on Ryanair boss to refund passengers hit with name-change charges
MoneySavingExpert founder Martin Lewis has called on the chief executives of Ryanair and the Civil Aviation Authority to investigate an apparent name-change booking 'glitch' which has cost many passengers at least £115 to fix - and presented them with a dossier detailing over 160 reports of the problem
14 January 2019
Ryanair faces enforcement action after refusing to pay strike compensation
The aviation regulator has announced that it will be taking enforcement action against Ryanair, after the budget airline refused to compensate passengers hit by strike-related disruption
5 December 2018
Ryanair clashes with two regulators over strike compensation
Ryanair is refusing to pay compensation for delays and cancellations caused by strikes by some of its crew and pilots
20 July 2018
Charging families to sit together on flights is a safety risk, report warns
Families should not be charged to sit together on a plane aviation experts have warned
24 May 2018
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16 April 2021Barclaycard has slashed many customers' credit card spending limits out of the blue this week, with one MoneySaver reporting a £12,000 cut even though she's had no change in her personal circumstances and has been a customer for over 30 years.
16 April 2021The coronavirus outbreak is causing major travel disruption around the globe
15 April 2021Burton and Dorothy Perkins shoppers have been left struggling to return clothes because they are unable to generate return labels online and the retailers no longer provide paper versions.
15 April 2021The House of Lords has voted in favour of an amendment to the Financial Services Bill, which could see interest rates capped for certain mortgage prisoners.
14 April 2021Barclays is to close its Pingit payments app on 30 June, and related services including Pingit savings 'jars' and Pingit's wearable tech which allows you to make contactless payments will also be scrapped. If you use Pingit and are affected, we've full info below on exactly what's changing and what you need to do.
Martin Lewis: Payment holidays coming to an end – but should you take one? Mortgages, credit cards, loans, payday loans, car finance and more23 March 2021Within the last week, we've seen the extension of coronavirus credit card, personal loan and overdraft help to 31 October 2020, with mortgage payment holidays already extended. The regulator's other help schemes are also likely to be extended too, including car finance and payday loans, yet should you do it?
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