Regulator raps Ryanair, Virgin and others for being too slow on refunds – but says all UK airlines have now agreed to pay up
The aviation regulator has published a list of 18 airlines' performances during the coronavirus pandemic, with Ryanair and Virgin Atlantic rapped for being too slow to pay refunds
30 July 2020
Regulator to name and shame airlines over refunds – MSE survey shows Virgin and Ryanair likely to be among them
Aviation regulator the Civil Aviation Authority is this week expected to name and shame the airlines that have been the worst for refunds during the coronavirus pandemic. It comes after MSE presented the regulator with a dossier of 77,000 responses to our survey on travel refunds, which earlier this month found that Ryanair and Virgin Atlantic were the worst-rated major airlines
29 July 2020
Regulator warns airlines over delays to coronavirus refunds
Only a minority of airlines have been giving customers refunds for cancellations within acceptable timeframes, according to a review from the aviation regulator – and it's warned it'll take enforcement action if some fail to start paying up more promptly
1 July 2020
One in three Thomas Cook refund claims still to be paid
Around one in three of the first set of Thomas Cook customers to claim refunds after the holiday firm collapsed will not be paid within the aviation regulator's 60-day target
6 December 2019
Thomas Cook customers left confused by emails from claims firms
Some Thomas Cook customers who are waiting for refunds from the Civil Aviation Authority (CAA) have been left confused after receiving out-of-the-blue emails from claims firms
20 November 2019
Holiday firms Late Rooms and Super Break stop trading
The parent company of travel firms Late Rooms and Super Break has gone into administration - if you've booked a trip or you're on holiday at the moment, here's what you need to know
2 August 2019
Martin Lewis calls on Ryanair boss to refund passengers hit with name-change charges
MoneySavingExpert founder Martin Lewis has called on the chief executives of Ryanair and the Civil Aviation Authority to investigate an apparent name-change booking 'glitch' which has cost many passengers at least £115 to fix - and presented them with a dossier detailing over 160 reports of the problem
14 January 2019
Ryanair faces enforcement action after refusing to pay strike compensation
The aviation regulator has announced that it will be taking enforcement action against Ryanair, after the budget airline refused to compensate passengers hit by strike-related disruption
5 December 2018
Ryanair clashes with two regulators over strike compensation
Ryanair is refusing to pay compensation for delays and cancellations caused by strikes by some of its crew and pilots
20 July 2018
Charging families to sit together on flights is a safety risk, report warns
Families should not be charged to sit together on a plane aviation experts have warned
24 May 2018
28 July 2021
First Direct's £100 bank switch bribe - go quick
Ends 9am Wed
New. Broadband price war
Incl cheapest deal in 18mths - '£13/mth'
Travel insurance from £9/week
Incl some Covid cover
New. Help if you're 'pinged' or told to isolate
Martin's video explainer
Slash PCR travel test costs to £40
Avoid £100+ fees
'I reclaimed £3,500 in packaged bank fees'
'...going back to 1990'
15 summer cinema savers
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Most employees feel they are financially better off now than at the start of the pandemic, finds new MSE poll28 July 2021More than two in three employees in full-time or part-time work say they're financially better off now than at the start of the coronavirus pandemic – but only one in three of those who are self-employed feel the same, a new MoneySavingExpert.com poll has found.
28 July 2021Lloyds Bank has launched a new credit card that enables holders to earn 0.25% cashback on up to £4,000 of annual spending and 0.5% above, with no cap on how much you can earn. You can also earn a £20 bonus if you spend £1,000 in the first 90 days. But Lloyds' cashback rate can be beaten by American Express - here's how it compares.
28 July 2021The coronavirus outbreak is causing major travel disruption around the globe
Card providers to 'reserve' up to £100 when you pay at supermarket fuel pumps – here's what's happening27 July 2021Motorists paying for fuel at automated supermarket pumps across the UK now face having up to £100 on their debit or credit card temporarily "reserved" while they fill up
27 July 2021Virgin Mobile is to close down its pay-as-you go (PAYG) services from January 2022 in a move that impacts 123,000 customers. Here's what it means for your plan, mobile number, and unused credit.
Martin Lewis: Why you shouldn't worry too much about your credit score – it’s not actually a real thing14 June 2021When it comes to finances, numbers are key – whether it's what you earn, your credit card balance or the interest rate on your mortgage, small changes can add up to a big difference. Yet there's one number you shouldn't pay too much attention to – your credit score.
26 July 2021
22 July 2021
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