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Further help on overdrafts, loans and credit cards confirmed for those hit by coronavirus

The financial regulator has confirmed it will order lenders to take further steps to help customers hit financially by the coronavirus pandemic, including asking them to extend the deadline by which customers have to ask for interest-free overdrafts of up to £500 or payment holidays on credit and store cards, loans and catalogue debt

1 July 2020

Pockit, FairFX and other prepaid cards begin to work again after Wirecard restrictions lifted

Customers of Pockit, Anna Money, FairFX and more should now, or very shortly, be able to use their cards as usual, after the financial regulator lifted restrictions on Wirecard

30 June 2020

Martin Lewis: 'Signs that Pockit, Anna Money, Fair FX and other Wirecard accounts may be unlocked this week'

Thousands of prepaid card users have been left unable to access their own cash after the Financial Conduct Authority today ordered Wirecard Card Solutions Ltd to suspend its operations in the UK and freeze customer funds, after a major accounting scandal at its German parent company.

29 June 2020

MBNA credit card customers wrongly chased for 'overdue' bills after agreeing payment holidays

MBNA credit card customers who agreed a payment holiday because they are struggling due to coronavirus have been mistakenly sent text messages chasing 'overdue' payment. If you're received one of these texts you can safely ignore it – so long as you're sure your payment holiday has been confirmed

23 April 2020

Regulator warns lenders against suspending credit cards for all those in persistent debt

The financial regulator has written to credit card firms telling them to review how they treat customers in 'persistent debt'

3 February 2020

Gambling on credit cards to be banned from April

Gambling businesses will be banned from allowing consumers in England, Scotland and Wales to use credit cards to gamble from April

14 January 2020

Warning. Tandem to end fee-free cashback credit card in March – should you pay £6/month to keep it?

Challenger bank Tandem has announced it is to start charging for its popular cashback credit card, with existing customers unable to use their cards from 9 March unless they pay a £5.99/mth membership fee

8 January 2020

Curve 'all-in-one' debit card to charge 1.5% fee for HMRC payments

Curve is to close a loophole which essentially allowed customers to make payments to HMRC using a personal credit card

26 November 2019

Lloyds Trustcard customers only have weeks to spend their points ahead of reward shake-up

Lloyds is revamping its legacy Trustcard credit card reward scheme, meaning customers will earn cashback rather than points – but some will have just weeks to redeem hundreds of pounds of points to avoid losing them

31 October 2019

NatWest and RBS to cancel 1,000s of PPI policies – check if you need yours

NatWest, Royal Bank of Scotland and Ulster Bank will cancel thousands of customers' PPI policies from 11.59pm on 29 December – if you need a policy, you'll have to find another provider.

10 October 2019

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Week from 1 July 2020
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  • Sykes Cottages reverses coronavirus refund policy after watchdog investigation

    3 July 2020
    UK holiday accommodation provider Sykes Cottages has reversed its policy on coronavirus cancellations and will now offer customers full cash refunds, after a wave of complaints from customers and intervention from the competition watchdog

  • Car finance and high-cost credit payment holidays set to be extended

    3 July 2020
    The financial regulator has proposed further measures to support borrowers struggling to make payments on car finance deals, buy-now-pay-later agreements and other credit products due to the coronavirus pandemic, with many set to be offered another three-month payment holiday if needed

  • Government starts lifting restrictions on overseas travel

    3 July 2020
    English holidaymakers have been given the green light to start travelling to some overseas destinations from Saturday, while quarantine requirements for returning travellers will also be lifted next week, as restrictions put in place due to the coronavirus pandemic are gradually lifted

  • Coronavirus Finance & Bills Help

    3 July 2020
    Many are worried about the UK impact of the coronavirus on their ability to pay bills and even stay in their home. This guide tells you what help's out there if you can't pay bills or pay loans or credit cards back.

  • Coronavirus Life-in-Lockdown Help

    3 July 2020
    The Prime Minister has unveiled sweeping restrictions on public movement to tackle the spread of coronavirus. This has had a huge impact on daily life, affecting everything from weddings and train travel to music events and sport. To help, we're working flat out to answer your questions on these topics and more

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