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Older News Stories

John Lewis slashes 90-day returns policy

John Lewis shoppers now have 35 days to return unwanted goods after the retailer slashed its 90-day policy

Sky TV customers set to lose 13 channels this week can you get a refund or cancel penalty-free?

Sky TV customers face losing 13 channels from their screens from 1 February, including Eurosport, Animal Planet and TLC

Most UK businesses don't properly understand rules on 'unfair terms' know your rights

The majority of businesses in the UK don't understand rules around 'unfair terms' in relation to consumer rights law

Refunds for packed trains and broken toilets now a possibility following legal extension what you need to know

Train passengers may now be able to claim a refund for issues other than delays such as overcrowding and broken loos

Want to reclaim after Lowcostholidays' collapse? The website's closing so save your booking details NOW

Time is running out to log in to your existing booking and save your documents before the site goes offline forever

Austin Reed stores to close by end of June

Gift vouchers are no longer being accepted, and all stores will close by the end of the month

Amazon to offer monthly Prime subscriptions

Online retail giant Amazon is rolling out a new monthly subscription option for its flagship Prime service across the UK

Buy As You View customers to share 939,000 compensation how to claim

Rent-to-own company Buy As You View is to pay compensation to almost 60,000 of its customers

Hotpoint tumble dryer help: 3 extra tricks to get you a refund

Been waiting months for Hotpoint tumble dryer repair? Here's how to try for a refund

Mother's Day couriered flowers late, missing or damaged? Know your rights

Hundreds of people have complained on social media that their couriered Mother's Day flowers failed to arrive

Revealed: 13 major stores' web return rights are WRONG

Many of the UK's biggest retailers are giving online shoppers wrong information about their return rights

House of Fraser forced to rewrite online returns policy after giving wrong info

House of Fraser has agreed to amend its online returns policy after giving customers incorrect information

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