MoneySavingExpert News

Consumer rights

John Lewis slashes 90-day returns policy

John Lewis shoppers now have 35 days to return unwanted goods after the retailer slashed its 90-day policy

8 February 2017

Sky TV customers set to lose 13 channels this week – can you get a refund or cancel penalty-free?

Sky TV customers face losing 13 channels from their screens from 1 February, including Eurosport, Animal Planet and TLC

26 January 2017

Most UK businesses don't properly understand rules on 'unfair terms' – know your rights

The majority of businesses in the UK don't understand rules around 'unfair terms' in relation to consumer rights law

25 October 2016

Refunds for packed trains and broken toilets now a possibility following legal extension – what you need to know

Train passengers may now be able to claim a refund for issues other than delays – such as overcrowding and broken loos

3 October 2016

Want to reclaim after Lowcostholidays' collapse? The website's closing – so save your booking details NOW

Time is running out to log in to your existing booking and save your documents before the site goes offline forever

12 August 2016

Austin Reed stores to close by end of June

Gift vouchers are no longer being accepted, and all stores will close by the end of the month

3 June 2016

Amazon to offer monthly Prime subscriptions

Online retail giant Amazon is rolling out a new monthly subscription option for its flagship Prime service across the UK

5 May 2016

Buy As You View customers to share £939,000 compensation – how to claim

Rent-to-own company Buy As You View is to pay compensation to almost 60,000 of its customers

23 March 2016

Hotpoint tumble dryer help: 3 extra tricks to get you a refund

Been waiting months for Hotpoint tumble dryer repair? Here's how to try for a refund

11 March 2016

Mother's Day couriered flowers late, missing or damaged? Know your rights

Hundreds of people have complained on social media that their couriered Mother's Day flowers failed to arrive

7 March 2016