MoneySavingExpert News

Consumer rights

Revealed: 13 major stores' web return rights are WRONG

Many of the UK's biggest retailers are giving online shoppers wrong information about their return rights

1 March 2016

House of Fraser forced to rewrite online returns policy after giving wrong info

House of Fraser has agreed to amend its online returns policy after giving customers incorrect information

9 February 2016

12 MoneySaving things to do NOW – incl urgently beat train fare hikes

It's Christmas week. If you're off work (or bored at it), stuffed with turkey, and desperate to avoid the relatives...

30 December 2015

43 bits of online shopping magic

Many will ruin their 2016 by overspending on Christmas. If there are things you'd buy anyway, you can slash the cost

11 November 2015

Your consumer rights are changing – what you need to know

You'll soon have 30 days to return faulty goods for a full refund, as part of major changes to consumers' rights

29 September 2015

Financial services firms face premium rate number crackdown

From 26 October, financial services firms will be banned from using pricey premium rate numbers for existing customers

23 July 2015

Northern Rock borrowers dealt blow as court rules redress isn't due

About 41,000 Northern Rock mortgage customers with unsecured loans of between £25,000 and £30,000 won't receive redress

23 July 2015

Ombudsman Services gives shoppers new avenue for retail complaints

Shoppers can now get legally binding decisions on retail complaints from the Ombudsman Services

21 May 2015

Consumer rights are changing: MSE asks Jo Swinson what's happening

The new Consumer Rights Bill, which comes into force on 1 October, has been given Royal Assent by the Queen today

26 March 2015

Shoppers lose millions on 'free beauty trials': How to get your money back

RBS and NatWest customers have lost nearly £3 million in fees to 'free trial' health product sites

10 February 2015