MSE News

Consumer rights

QVC to refund 300,000 customers after delivery charges blunder

Hundreds of thousands of shoppers who bought items from TV shopping channel QVC and then returned them are to be refunded postage and packaging charges, MoneySavingExpert.com can reveal

13 September 2019

Holiday firms warned over unfair cancellation charges

Travel firms have been warned against forcing travellers to pay large non-refundable deposits, or charging hefty cancellation fees, by the competition watchdog

17 April 2019

Confused customers hit with Asos ban under new returns rules

Asos customers are reporting that their accounts have been deactivated after the online fashion giant changed its return rules last week

12 April 2019

Compensation limit for financial complaints to increase to £350k

Consumers can be awarded up to £350,000 in compensation when they complain to the financial watchdog from next month

8 March 2019

Your big freeze refund rights - for deliveries, water outages, trains, power cuts, potholes & more

If you lost out due to last week's big freeze you may be able to get your money back

6 March 2018

Brexit letter to PM: Consumers must be protected, say MSE, Which? and Citizens Advice

The Prime Minister has been urged not to let consumer rights 'fall by the wayside' during negotiations

28 March 2017

Chancellor to set out plans to stop 'subscription traps' and simplify small print in Budget

Plans to tackle unclear T&Cs and fine companies that mistreat consumers will be outlined on Wednesday

4 March 2017

John Lewis slashes 90-day returns policy

John Lewis shoppers now have 35 days to return unwanted goods after the retailer slashed its 90-day policy

8 February 2017

Sky TV customers set to lose 13 channels this week – can you get a refund or cancel penalty-free?

Sky TV customers face losing 13 channels from their screens from 1 February, including Eurosport, Animal Planet and TLC

26 January 2017

Most UK businesses don't properly understand rules on 'unfair terms' – know your rights

The majority of businesses in the UK don't understand rules around 'unfair terms' in relation to consumer rights law

25 October 2016

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