Consumer rights
Holiday firms warned over unfair cancellation charges
Travel firms have been warned against forcing travellers to pay large non-refundable deposits, or charging hefty cancellation fees, by the competition watchdog
17 April 2019
Confused customers hit with Asos ban under new returns rules
Asos customers are reporting that their accounts have been deactivated after the online fashion giant changed its return rules last week
12 April 2019
Compensation limit for financial complaints to increase to £350k
Consumers can be awarded up to £350,000 in compensation when they complain to the financial watchdog from next month
8 March 2019
Your big freeze refund rights - for deliveries, water outages, trains, power cuts, potholes & more
If you lost out due to last week's big freeze you may be able to get your money back
6 March 2018
Brexit letter to PM: Consumers must be protected, say MSE, Which? and Citizens Advice
The Prime Minister has been urged not to let consumer rights 'fall by the wayside' during negotiations
28 March 2017
Chancellor to set out plans to stop 'subscription traps' and simplify small print in Budget
Plans to tackle unclear T&Cs and fine companies that mistreat consumers will be outlined on Wednesday
4 March 2017
John Lewis slashes 90-day returns policy
John Lewis shoppers now have 35 days to return unwanted goods after the retailer slashed its 90-day policy
8 February 2017
Sky TV customers set to lose 13 channels this week – can you get a refund or cancel penalty-free?
Sky TV customers face losing 13 channels from their screens from 1 February, including Eurosport, Animal Planet and TLC
26 January 2017
Most UK businesses don't properly understand rules on 'unfair terms' – know your rights
The majority of businesses in the UK don't understand rules around 'unfair terms' in relation to consumer rights law
25 October 2016
Refunds for packed trains and broken toilets now a possibility following legal extension – what you need to know
Train passengers may now be able to claim a refund for issues other than delays – such as overcrowding and broken loos
3 October 2016
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Bank WarsReturn of the big switch bribes
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British Gas now cheaperSave £300/yr
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Nando's hacksIncl freebies and £5 off
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Premium Bond alert£61m unclaimed
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Ending. Cheapest loan - 2.8%For £7,500-£15,000
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'I won £23,800'41 comping tips
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One YEAR's 2for1 cinema ticketsFor £1ish
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30% EXTRA off ChristyVia code
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New Ryanair luggage checkerAny good?
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Achoo... 120 hay fever tablets £2.80Enough for four months
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Up to 5% cashback on spendingLast chance?
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'I bagged £600 biz tix to Malaysia'Via bargain-flight finder
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Sainsbury's Energy relaunches – this time Npower is providing the fuel
23 April 2019
Sainsbury's has today relaunched its energy offering, after partnering with big six firm Npower -
Booked a holiday to Sri Lanka? Your cancellation rights after terror attacks
23 April 2019
Sri Lanka is currently facing heightened security and a nationwide curfew following Sunday's terror attacks. If you're in the country now or due to travel there shortly, here's what you need to know -
Over £8 million Premium Bond prizes lost in the post – check if you're owed
23 April 2019
Over 180,000 premium bond prizes which were sent as cheques but never arrived in the post are waiting to be reclaimed, MoneySavingExpert can reveal -
Tesco Clubcard's Uber deal to end
23 April 2019
Tesco Clubcard customers will only be able to redeem points for credit to spend on Uber until 10 July, after which the offer will be scrapped. -
Sainsbury's Energy customers moved to British Gas – here's what you need to know
18 April 2019
If you're a Sainsbury's Energy customer, your account has been switched to British Gas
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Do I need to show my boarding pass at airport shops? (video & guide)
9 April 2019
It’s one of those niggling frustrations. You want to buy something at the airport and you’re badgered for your boarding pass in order to purchase. Many people ask me if they need to bother, so here’s my quick video answer… Some frequently asked questions… After I originally posted this video on social media, there were a few...
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How to ‘Play Your Cards Right’ and appear on a TV game show
23 April 2019
Do you want to COME ON DOOOOWN and appear on a TV game show? It’s easier than you might think to get picked. Here are the tips and casting calls you need. Being on a TV game show can be a really fun experience and the chance of winning big prizes or cash is the icing on...
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