Consumer rights
Your big freeze refund rights - for deliveries, water outages, trains, power cuts, potholes & more
If you lost out due to last week's big freeze you may be able to get your money back
6 March 2018
Brexit letter to PM: Consumers must be protected, say MSE, Which? and Citizens Advice
The Prime Minister has been urged not to let consumer rights 'fall by the wayside' during negotiations
28 March 2017
Chancellor to set out plans to stop 'subscription traps' and simplify small print in Budget
Plans to tackle unclear T&Cs and fine companies that mistreat consumers will be outlined on Wednesday
4 March 2017
John Lewis slashes 90-day returns policy
John Lewis shoppers now have 35 days to return unwanted goods after the retailer slashed its 90-day policy
8 February 2017
Sky TV customers set to lose 13 channels this week – can you get a refund or cancel penalty-free?
Sky TV customers face losing 13 channels from their screens from 1 February, including Eurosport, Animal Planet and TLC
26 January 2017
Most UK businesses don't properly understand rules on 'unfair terms' – know your rights
The majority of businesses in the UK don't understand rules around 'unfair terms' in relation to consumer rights law
25 October 2016
Refunds for packed trains and broken toilets now a possibility following legal extension – what you need to know
Train passengers may now be able to claim a refund for issues other than delays – such as overcrowding and broken loos
3 October 2016
Want to reclaim after Lowcostholidays' collapse? The website's closing – so save your booking details NOW
Time is running out to log in to your existing booking and save your documents before the site goes offline forever
12 August 2016
Austin Reed stores to close by end of June
Gift vouchers are no longer being accepted, and all stores will close by the end of the month
3 June 2016
Amazon to offer monthly Prime subscriptions
Online retail giant Amazon is rolling out a new monthly subscription option for its flagship Prime service across the UK
5 May 2016
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Big Energy Switch Event 12We've negotiated cheaper than the cheapest 1yr & 2yr fixed deals
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The Christmas Deals Predictor's backIncl Asos, Boots, Disney, M&S etc
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Easy-access savings battleThe Post Office has waded in at 1.45%
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Get 18 days off for 9 days' leaveA holiday hack for 2019
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Martin's FREE financial education textbookFor teens (or grown-ups)
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Nectar double-up promoAt Sainsbury's - ends Sunday
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New. Loan price warCheapest EVER rate - 2.7%
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Got an offer to settle your student loan at half-price?Why most should say no
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Super-cheap Easyjet flightsFor Sep-Oct 2019, incl half-term. But you need to be quick
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Next customers frustrated by clearance pricing glitch
15 November 2018
An error on the Next website today has left some customers thinking they were going to get a bargain - but they weren't -
Over £11 million paid out for Power of Attorney refunds so far – here's how to claim
15 November 2018
Over £11 million has been paid out in over 180,000 refunds for Power of Attorney fees, MoneySavingExpert.com can reveal - but this is only a fraction of the amount available to be claimed -
Over £10 billion of benefits left unclaimed
15 November 2018
Government figures released today show that up to an estimated £10.1 billion of pension credit, housing benefit and income support were left unclaimed in a single year -
Ryanair customers risk £55 fee after being unable to check in online
14 November 2018
Ryanair customers have struggled to check in online due to problems with the budget airline's website and app -
Law could be changed to help mortgage prisoners
14 November 2018
Treasury Minister John Glen has written to Nicky Morgan MP saying that change to legislation could be considered after we leave the European Union
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Martin Lewis: Are you an overdraft prisoner? How to escape it
9 November 2018
The old adage - that banks will lend you an umbrella when the sun shines, and ask for it back when it rains - feels like a modern reality for many with overdrafts -
Martin Lewis: How much should you save for your kids to go to university? (VIDEO)
6 November 2018
This is a warning for parents of all teenagers. Now over 50% of our young people go on to university. And while you commonly hear that you don’t need to pay for that upfront, it’s no longer true, there is a hidden parental contribution
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