Consumer rights
Your big freeze refund rights - for deliveries, water outages, trains, power cuts, potholes & more
If you lost out due to last week's big freeze you may be able to get your money back
6 March 2018
Brexit letter to PM: Consumers must be protected, say MSE, Which? and Citizens Advice
The Prime Minister has been urged not to let consumer rights 'fall by the wayside' during negotiations
28 March 2017
Chancellor to set out plans to stop 'subscription traps' and simplify small print in Budget
Plans to tackle unclear T&Cs and fine companies that mistreat consumers will be outlined on Wednesday
4 March 2017
John Lewis slashes 90-day returns policy
John Lewis shoppers now have 35 days to return unwanted goods after the retailer slashed its 90-day policy
8 February 2017
Sky TV customers set to lose 13 channels this week – can you get a refund or cancel penalty-free?
Sky TV customers face losing 13 channels from their screens from 1 February, including Eurosport, Animal Planet and TLC
26 January 2017
Most UK businesses don't properly understand rules on 'unfair terms' – know your rights
The majority of businesses in the UK don't understand rules around 'unfair terms' in relation to consumer rights law
25 October 2016
Refunds for packed trains and broken toilets now a possibility following legal extension – what you need to know
Train passengers may now be able to claim a refund for issues other than delays – such as overcrowding and broken loos
3 October 2016
Want to reclaim after Lowcostholidays' collapse? The website's closing – so save your booking details NOW
Time is running out to log in to your existing booking and save your documents before the site goes offline forever
12 August 2016
Austin Reed stores to close by end of June
Gift vouchers are no longer being accepted, and all stores will close by the end of the month
3 June 2016
Amazon to offer monthly Prime subscriptions
Online retail giant Amazon is rolling out a new monthly subscription option for its flagship Prime service across the UK
5 May 2016
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100+Mb Virgin b'band & line '£19/mth'A gobsmacking price
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Brexit impactMortgages, flights etc
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Martin's Mortgage MasterclassCheck if overpaying
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Hope for mortgage prisonersAfter MSE campaign
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Martin vs RyanairOn name-change 'glitch' refunds
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Can you make £2,019 in 2019?MSE Forum challenges
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Leave the heating on all day?Energy mythbusting
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Top debt-shifting card32mths 0%, 1.4% fee
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Government scraps £65 fee for EU citizens to stay in the UK
21 January 2019
If you've already paid, you'll be able to get your money back. -
100,000s of TalkTalk TV customers face £48/yr price rise
21 January 2019
You can opt out of the £4/mth charge if you don't want to pay -
Is your passport valid for travel to Europe post-Brexit? A new tool helps you check
21 January 2019
In the event of the UK leaving the EU without a deal, new rules will apply, and this tool checks if you passport will be valid for travel -
Lloyds, Halifax and Bank of Scotland customers unable to make Faster Payments
18 January 2019
Lloyds, Halifax and Bank of Scotland have apologised to customers after many reported being unable to make payments today -
Councils taking days to repair severe potholes
18 January 2019
Councils' targets for fixing the most severe potholes on their roads vary wildly, with repairs taking minutes in some areas and up to three days elsewhere, according to new data
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Martin Lewis: Is it unfair to charge loyal customers more?
19 November 2018
Should loyal customers be charged more than new ones? On the surface the answer is a simple no – but nothing is that simple. Many consumer marketplaces function because only some people embrace competition, and we need to work out what happens if we change that
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