Consumer rights

Can online retailers refuse returns, particularly if they decide you've made too many in the past? MoneySavingExpert.com founder Martin Lewis answers this question, and talks you through your rights, in a recent episode of the BBC's The Martin Lewis Podcast. 

DPD has returned to the top of the MoneySavingExpert.com annual parcel delivery service poll voted on by users – ending Amazon Logistics' two-year winning streak.

Online gardening retailer Precious Plants has fallen into administration. If you've ordered from the firm – including via offers featured on MoneySavingExpert.com – and didn't get what you paid for, here's what you can do.

All of Wilko's 398 stores will close for good by Sunday 8 October, it's been announced – though some locations will be sold to other retail chains and rebranded. Below we round up all you need to know about the budget homeware retailer's administration. 

Smart home tech provider Hive is to switch off a number of smart devices, security devices and leak sensors, leaving you unable to use them. Five products have already been discontinued, with three more set to be switched off by 2025. To check if your device is affected and find out your refund rights, see below.

Evri has been ranked the worst parcel delivery firm in an annual poll of MoneySavingExpert (MSE) users. The firm rebranded from Hermes in March 2022 after earlier reports of parcel mishandling – yet despite the name change, MoneySavers rated their experience with the firm as significantly worse this year.

Hundreds of music fans are demanding refunds on tickets they bought, after a last-minute change to the headline act at Reading and Leeds Festivals. Below we explain your rights if you no longer want to go.

The UK financial regulator has confirmed plans for a sweeping overhaul aimed at stopping financial firms mistreating consumers and to ensure, among a raft of other measures, that companies are not able to leave existing customers languishing on poor deals while new ones are offered the best rates.

Lloyds Bank has been ordered by the Financial Ombudsman Service (FOS) to settle a so-called 'Section 75' claim that is almost two-years old after the high-street lender tried to avoid making a payout because the items were bought via PayPal. We have the full details below and what to do if you face similar problems.

The Government has announced a new set of wide-ranging consumer protection rules, which will require Christmas savings clubs to safeguard customers' money, firms to make it easier to cancel subscriptions and regulators to stamp out "dodgy tactics" used to lure online shoppers, plus much more. But the new rules won't come into effect for a while yet.