Consumer rights
DPD and CollectPlus voted top parcel delivery firms, while Ipostparcels is bottom of the pile
DPD has been voted the top parcel delivery firm for the seventh year running in our annual poll of MoneySavingExpert.com users, and this year it's sharing the crown with CollectPlus. But Ipostparcels, Yodel and CitySprint were at the other end of the scale, and got the poorest ratings from MoneySavers
11 February 2020
QVC to refund 300,000 customers after delivery charges blunder
Hundreds of thousands of shoppers who bought items from TV shopping channel QVC and then returned them are to be refunded postage and packaging charges, MoneySavingExpert.com can reveal
13 September 2019
Holiday firms warned over unfair cancellation charges
Travel firms have been warned against forcing travellers to pay large non-refundable deposits, or charging hefty cancellation fees, by the competition watchdog
17 April 2019
Confused customers hit with Asos ban under new returns rules
Asos customers are reporting that their accounts have been deactivated after the online fashion giant changed its return rules last week
12 April 2019
Compensation limit for financial complaints to increase to £350k
Consumers can be awarded up to £350,000 in compensation when they complain to the financial watchdog from next month
8 March 2019
Your big freeze refund rights - for deliveries, water outages, trains, power cuts, potholes & more
If you lost out due to last week's big freeze you may be able to get your money back
6 March 2018
Brexit letter to PM: Consumers must be protected, say MSE, Which? and Citizens Advice
The Prime Minister has been urged not to let consumer rights 'fall by the wayside' during negotiations
28 March 2017
Chancellor to set out plans to stop 'subscription traps' and simplify small print in Budget
Plans to tackle unclear T&Cs and fine companies that mistreat consumers will be outlined on Wednesday
4 March 2017
John Lewis slashes 90-day returns policy
John Lewis shoppers now have 35 days to return unwanted goods after the retailer slashed its 90-day policy
8 February 2017
Sky TV customers set to lose 13 channels this week – can you get a refund or cancel penalty-free?
Sky TV customers face losing 13 channels from their screens from 1 February, including Eurosport, Animal Planet and TLC
26 January 2017
Suggest a Story
Got a money-related news story that affects you? Email us
Free MoneySaving email
-
Martin: Firms fight for business againIncl new £125 bank switch bribe
-
Work from home, EVEN part-time?Claim tax back
-
MSE special: UK's cheapest energySave £200+/yr
-
40+ birthday freebiesIncl Krispy Kreme
-
Back to uni?Tuition fee refunds? & more
-
6 new Covid need-to-knowsIncl mortgage help & more
-
BT & EE warningIt plans inflation-busting hikes
-
Tesco 'Clubcard Prices' are backBut are they any good?
-
100 days to XmasAct now to save
-
Loveholidays and On the Beach quit trade body ABTA – what it means for you
18 September 2020
Loveholidays has followed fellow package travel firm On the Beach in resigning from the trade body ABTA -
Tesco teams up with food-sharing app Olio to give away surplus food
17 September 2020
Tesco has teamed up with food-sharing app Olio to make more of its surplus food available across the UK for people to collect for free -
Premium Bond paper prize cheques to be scrapped
17 September 2020
More Premium Bond prizes will be paid directly to holders' accounts as NS&I is set to phase out its paper prize cheques by March next year – so make sure it has your details -
Nectar customers can now collect points at Argos
17 September 2020
Nectar cardholders can now collect points on Argos purchases – both in store and online – for the first time -
Top 15+ holiday destinations from the UK – where can you still travel to?
17 September 2020
We've looked at the top tourist destinations to sort out where you can go without needing to quarantine
| RSS feed
-
Is it time to ban Christmas presents?
14 September 2020
Update September 2017: It’s eight years since I first braved this subject, expecting a snowstorm of protest. Instead, year after year more join in, like Julia who recently tweeted me, “@MartinSLewis, finally took your advice and told my family I can’t afford Christmas presents. What a weight off my mind. Thank you.” One year even the Archbishop of... -
Martin Lewis: I confess, I did a 'decoy effect' experiment on my Twitter and Facebook followers… and it may be why they're buying more Jaffa Cakes
7 September 2020
Behavioural economics is a powerful science. Some retailers are undoubtedly using it to make us pay more to get less. One element is the 'decoy effect' – where a higher-priced item is sold, to make items next to it look like bargains. So I wanted to do a little experiment to test it -
Martin Lewis: Payment holidays extended – but should you take one? Mortgages, credit cards, loans, payday loans, car finance and more
11 August 2020
Within the last week, we've seen the extension of coronavirus credit card, personal loan and overdraft help to 31 October 2020, with mortgage payment holidays already extended. The regulator's other help schemes are also likely to be extended too, including car finance and payday loans, yet should you do it?
| RSS feed
Tools & Calcs
-
Cheap Energy Club
We ensure you're on the cheapest tariff
-
Loans Eligibility
All of the top unsecured personal loans
-
Credit Card Eligibility
Tools for different credit card types & purchases
-
Mortgage Best Buys
Compares thousands of mortgages
-
Mortgage Calculator
Eight calcs for all your mortgage sums
-
Free complaints tool
Resolver - the automated complaints system