MoneySavingExpert News

Consumer rights

Evri rated worst parcel delivery firm in MSE's annual service poll – here are your rights if you've had problems

Evri has been ranked the worst parcel delivery firm in an annual poll of MoneySavingExpert users.

24 January 2023

Reading and Leeds Festival line-up change leaves fans demanding refunds after Rage Against The Machine pulls out – your rights

Hundreds of music fans are demanding refunds on tickets they bought, after a last-minute change to the headline act at Leeds Festival. We explain your rights if you no longer want to go.

16 August 2022

New Consumer Duty rules launched today in a bid to "end rip-off charges and fees" – here's all you need to know

The financial regulator has confirmed its plans for a sweeping regulatory overhaul that will stop financial firms mistreating consumers

27 July 2022

Lloyds Bank ordered to settle two-year-old Section 75 claim involving PayPal - here's how you can fight for a refund too

Lloyds Bank has been ordered by the Financial Ombudsman Service (FOS) to settle a so-called 'Section 75' claim that is almost two-years old after the high-street lender tried to avoid making a payout because the items were bought via PayPal.

19 January 2022

Government to tackle 'subscription traps', ban fake reviews and safeguard Christmas savings cash as it unveils new consumer protections

The Government has announced a new set of wide-ranging consumer protection rules which will require Christmas savings clubs to safeguard customers' money, firms to make it easier to cancel subscriptions and regulators to stamp out "dodgy tactics" used to lure online shoppers, plus much more.

20 July 2021

Argos to dish out £5 gift cards to 114,000 customers with extended warranties after failing to make them aware of cheaper alternatives

More than 100,000 Argos customers who bought an extended warranty from the retailer between July 2019 and October 2020 will soon get a £5 e-gift card.

26 March 2021

DPD and CollectPlus voted top parcel delivery firms, while Ipostparcels is bottom of the pile

DPD has been voted the top parcel delivery firm for the seventh year running in our annual poll of users, and this year it's sharing the crown with CollectPlus. But Ipostparcels, Yodel and CitySprint were at the other end of the scale, and got the poorest ratings from MoneySavers

11 February 2020

QVC to refund 300,000 customers after delivery charges blunder

Hundreds of thousands of shoppers who bought items from TV shopping channel QVC and then returned them are to be refunded postage and packaging charges, can reveal

13 September 2019

Holiday firms warned over unfair cancellation charges

Travel firms have been warned against forcing travellers to pay large non-refundable deposits, or charging hefty cancellation fees, by the competition watchdog

17 April 2019

Confused customers hit with Asos ban under new returns rules

Asos customers are reporting that their accounts have been deactivated after the online fashion giant changed its return rules last week

12 April 2019