MSE News

Consumer rights

Your big freeze refund rights - for deliveries, water outages, trains, power cuts, potholes & more

If you lost out due to last week's big freeze you may be able to get your money back

6 March 2018

Brexit letter to PM: Consumers must be protected, say MSE, Which? and Citizens Advice

The Prime Minister has been urged not to let consumer rights 'fall by the wayside' during negotiations

28 March 2017

Chancellor to set out plans to stop 'subscription traps' and simplify small print in Budget

Plans to tackle unclear T&Cs and fine companies that mistreat consumers will be outlined on Wednesday

4 March 2017

John Lewis slashes 90-day returns policy

John Lewis shoppers now have 35 days to return unwanted goods after the retailer slashed its 90-day policy

8 February 2017

Sky TV customers set to lose 13 channels this week – can you get a refund or cancel penalty-free?

Sky TV customers face losing 13 channels from their screens from 1 February, including Eurosport, Animal Planet and TLC

26 January 2017

Most UK businesses don't properly understand rules on 'unfair terms' – know your rights

The majority of businesses in the UK don't understand rules around 'unfair terms' in relation to consumer rights law

25 October 2016

Refunds for packed trains and broken toilets now a possibility following legal extension – what you need to know

Train passengers may now be able to claim a refund for issues other than delays – such as overcrowding and broken loos

3 October 2016

Want to reclaim after Lowcostholidays' collapse? The website's closing – so save your booking details NOW

Time is running out to log in to your existing booking and save your documents before the site goes offline forever

12 August 2016

Austin Reed stores to close by end of June

Gift vouchers are no longer being accepted, and all stores will close by the end of the month

3 June 2016

Amazon to offer monthly Prime subscriptions

Online retail giant Amazon is rolling out a new monthly subscription option for its flagship Prime service across the UK

5 May 2016

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