Consumer rights
DPD and CollectPlus voted top parcel delivery firms, while Ipostparcels is bottom of the pile
DPD has been voted the top parcel delivery firm for the seventh year running in our annual poll of MoneySavingExpert.com users, and this year it's sharing the crown with CollectPlus. But Ipostparcels, Yodel and CitySprint were at the other end of the scale, and got the poorest ratings from MoneySavers
11 February 2020
QVC to refund 300,000 customers after delivery charges blunder
Hundreds of thousands of shoppers who bought items from TV shopping channel QVC and then returned them are to be refunded postage and packaging charges, MoneySavingExpert.com can reveal
13 September 2019
Holiday firms warned over unfair cancellation charges
Travel firms have been warned against forcing travellers to pay large non-refundable deposits, or charging hefty cancellation fees, by the competition watchdog
17 April 2019
Confused customers hit with Asos ban under new returns rules
Asos customers are reporting that their accounts have been deactivated after the online fashion giant changed its return rules last week
12 April 2019
Compensation limit for financial complaints to increase to £350k
Consumers can be awarded up to £350,000 in compensation when they complain to the financial watchdog from next month
8 March 2019
Your big freeze refund rights - for deliveries, water outages, trains, power cuts, potholes & more
If you lost out due to last week's big freeze you may be able to get your money back
6 March 2018
Brexit letter to PM: Consumers must be protected, say MSE, Which? and Citizens Advice
The Prime Minister has been urged not to let consumer rights 'fall by the wayside' during negotiations
28 March 2017
Chancellor to set out plans to stop 'subscription traps' and simplify small print in Budget
Plans to tackle unclear T&Cs and fine companies that mistreat consumers will be outlined on Wednesday
4 March 2017
John Lewis slashes 90-day returns policy
John Lewis shoppers now have 35 days to return unwanted goods after the retailer slashed its 90-day policy
8 February 2017
Sky TV customers set to lose 13 channels this week – can you get a refund or cancel penalty-free?
Sky TV customers face losing 13 channels from their screens from 1 February, including Eurosport, Animal Planet and TLC
26 January 2017
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Warning. New b'band rules won't end rip-off ratesAct now to save £100s/yr
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Sainsbury's up to 50% off via NectarAny good?
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50+ birthday freebiesIncl grub & fizz
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Premium Bonds prizes cutNew analysis
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'Saved me & neighbours £10,000s'Via MSE's council tax tips
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Cheapest energy from major firm in nearly 2yrsSave £350/yr
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New. FREE £175Plus £3/mth bank bribe
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Earn £50-£150 in 2hrsBy joining a focus group
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TWO pairs of designer specs £59Incl Joules
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Free £100 J Lewis vchOn £500 spend
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'£1 Ikea milk frother changed my life'What's the best £1 you've spent?
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New top 0% debt shift card18mths no fee
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Al Rayan Bank to switch off online banking next week
20 February 2020
Sharia bank Al Rayan has announced it will "switch off" online banking next week, sparking outrage among customers who are unable or unwilling to use an app to access their account -
New £20 note enters circulation – here's what you need to know
20 February 2020
The new polymer note enters circulation today -
Three and O2 pay-monthly mobile customers to be hit by 2.7% price rise
19 February 2020
Three has announced it will increase prices for its pay-monthly mobile customers by 2.7% in May, and O2 is set to do the same in April -
Fresh blow to savers as interest slashed on Marcus and Saga top easy-access accounts
19 February 2020
Savers have been dealt another blow after the interest rates of the two top-paying easy-access accounts were today cut to 1.3% -
South Western Railway announces extra compensation for strike disruption
18 February 2020
South Western Railway will pay some passengers extra compensation worth up to the cost of five days' travel, following severe disruption due to strikes in December
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Martin Lewis VIDEO: Should you pay off your Plan 1 student loan?
7 January 2020
If you started university between 1998 and 2012, or since then in Scotland and Northern Ireland, you'll have a Plan 1 student loan. While much is written about whether those with savings should overpay the current English Plan 2 student loans, there's little out there about Plan 1. I wanted to change that, so here's a video explaining how to decide... -
How much the Govt expects you to give your children for university
16 December 2019
Update Note 25 May 2017: The ready reckoners below have been updated with the new 2017/2018 living loan amounts. Also since first writing this blog, and seeing the strength of feeling it attracted, I have written an open letter to the Uni Minister asking him to start telling people about this. Yet sadly received his no we won’t...
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How to get 50ish FREE Caffè Nero drinks a year by stacking TWO offers
17 February 2020
Live or work near a Caffè Nero? Listen up… There’s a way you can get 50+ hot drinks on the house each year by combining separate offers (known as ‘stacking’). It’ll work on most coffees, hot chocolate and tea – it’s all about the free tea in my eyes – and could be a lifesaver on those days when a...
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