Consumer rights
Lloyds Bank ordered to settle two-year-old Section 75 claim involving PayPal - here's how you can fight for a refund too
Lloyds Bank has been ordered by the Financial Ombudsman Service (FOS) to settle a so-called 'Section 75' claim that is almost two-years old after the high-street lender tried to avoid making a payout because the items were bought via PayPal.
19 January 2022
Government to tackle 'subscription traps', ban fake reviews and safeguard Christmas savings cash as it unveils new consumer protections
The Government has announced a new set of wide-ranging consumer protection rules which will require Christmas savings clubs to safeguard customers' money, firms to make it easier to cancel subscriptions and regulators to stamp out "dodgy tactics" used to lure online shoppers, plus much more.
20 July 2021
Argos to dish out £5 gift cards to 114,000 customers with extended warranties after failing to make them aware of cheaper alternatives
More than 100,000 Argos customers who bought an extended warranty from the retailer between July 2019 and October 2020 will soon get a £5 e-gift card.
26 March 2021
DPD and CollectPlus voted top parcel delivery firms, while Ipostparcels is bottom of the pile
DPD has been voted the top parcel delivery firm for the seventh year running in our annual poll of MoneySavingExpert.com users, and this year it's sharing the crown with CollectPlus. But Ipostparcels, Yodel and CitySprint were at the other end of the scale, and got the poorest ratings from MoneySavers
11 February 2020
QVC to refund 300,000 customers after delivery charges blunder
Hundreds of thousands of shoppers who bought items from TV shopping channel QVC and then returned them are to be refunded postage and packaging charges, MoneySavingExpert.com can reveal
13 September 2019
Holiday firms warned over unfair cancellation charges
Travel firms have been warned against forcing travellers to pay large non-refundable deposits, or charging hefty cancellation fees, by the competition watchdog
17 April 2019
Confused customers hit with Asos ban under new returns rules
Asos customers are reporting that their accounts have been deactivated after the online fashion giant changed its return rules last week
12 April 2019
Compensation limit for financial complaints to increase to £350k
Consumers can be awarded up to £350,000 in compensation when they complain to the financial watchdog from next month
8 March 2019
Your big freeze refund rights - for deliveries, water outages, trains, power cuts, potholes & more
If you lost out due to last week's big freeze you may be able to get your money back
6 March 2018
Brexit letter to PM: Consumers must be protected, say MSE, Which? and Citizens Advice
The Prime Minister has been urged not to let consumer rights 'fall by the wayside' during negotiations
28 March 2017
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11 May 2022
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Customers of collapsed rent-to-own firm BrightHouse unlikely to receive any form of refund - here are all the details
16 May 2022![]()
Customers of collapsed rent to own company BrightHouse are unlikely to get any money back after the firm's joint administrators said the cost of refunding people would "far exceed" the money available. -
Energy price cap set to change every three months under new plans unveiled by Ofgem
16 May 2022![]()
The energy price cap, which governs what most pay for their energy, is set to change every three months from October under plans announced by Ofgem today. The regulator also revealed it will also make the 'market stabilisation charge' harsher. This is a charge levied on firms acquiring new customers, which will make it harder for suppliers to undercut the price cap with cheaper fixed deals. -
Warning: Aldi, M&S, Sainsbury's, Tesco, and more recall chicken products over salmonella fears - here are your refund rights
16 May 2022![]()
Aldi, M&S, Sainsbury's, Tesco, and Waitrose are recalling a number of chicken products over fears of a salmonella outbreak. We explain your refund rights below. -
NHS prescription costs frozen in England for the first time in 12 years – here are all the details and how to save on your medicine bills
16 May 2022![]()
NHS prescription costs will remain frozen at £9.35 an item for the next 12 months. This is welcome news for many but remember to check if you qualify for free prescriptions or if you can save money with a prescription 'season ticket'. See below for more details. -
Thousands of public sector workers to see redundancy payments cut after Government shake-up – your rights explained
13 May 2022![]()
Thousands of public sector workers in England could soon see the amount they get as redundancy pay cut under new Government guidance.
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Martin Lewis: 'UO is just as important as UX: A tip for anyone developing their website or app'
6 May 2022![]()
I set up MoneySavingExpert.com nearly 20 years ago – when arguably the modern web was still in its infancy. With an abundance of self-belief (something I had too much of then, as I realise now) I decided not to read any books, or follow prevailing wisdom on how a site should operate – and just do it my way. -
Martin Lewis: Got a cash ISA? You should probably ditch it
3 May 2022![]()
Press the rewind button and go way back to April 2015... Possibly on the telly in the corner of your living room, I was on-air at the time urging savers as usual to use their new tax-free cash ISA allowance – because 'money was nicer in an ISA'. But things changed in 2016. -
Martin Lewis: Money and Mental Health charity 2021/22 – Covid & cost of living hell...
26 April 2022![]()
It's hard to believe the Money and Mental Health Policy Institute (MMHPI) charity is now six years old. As the chair of trustees, each year I write the foreword to its annual report – and today the 2021/22 report is out, so I thought I'd blog my formal chair's foreword here. -
Martin Lewis: What happened to my pledge to give £10m to charity – 2022 update (spoiler: it's now £20m)
11 April 2022![]()
Nearly a decade ago, in June 2012, MSE joined the MSM Group and I pledged £10m to go to charity. As that was a public pledge and I feel I've a duty of transparency, every year or two I bash out a blog report to explain where I'm up to, and who's got what money.
Clever ways to calculate your finances
