Consumer rights
Government to tackle 'subscription traps', ban fake reviews and safeguard Christmas savings cash as it unveils new consumer protections
The Government has announced a new set of wide-ranging consumer protection rules which will require Christmas savings clubs to safeguard customers' money, firms to make it easier to cancel subscriptions and regulators to stamp out "dodgy tactics" used to lure online shoppers, plus much more.
20 July 2021
Argos to dish out £5 gift cards to 114,000 customers with extended warranties after failing to make them aware of cheaper alternatives
More than 100,000 Argos customers who bought an extended warranty from the retailer between July 2019 and October 2020 will soon get a £5 e-gift card.
26 March 2021
DPD and CollectPlus voted top parcel delivery firms, while Ipostparcels is bottom of the pile
DPD has been voted the top parcel delivery firm for the seventh year running in our annual poll of MoneySavingExpert.com users, and this year it's sharing the crown with CollectPlus. But Ipostparcels, Yodel and CitySprint were at the other end of the scale, and got the poorest ratings from MoneySavers
11 February 2020
QVC to refund 300,000 customers after delivery charges blunder
Hundreds of thousands of shoppers who bought items from TV shopping channel QVC and then returned them are to be refunded postage and packaging charges, MoneySavingExpert.com can reveal
13 September 2019
Holiday firms warned over unfair cancellation charges
Travel firms have been warned against forcing travellers to pay large non-refundable deposits, or charging hefty cancellation fees, by the competition watchdog
17 April 2019
Confused customers hit with Asos ban under new returns rules
Asos customers are reporting that their accounts have been deactivated after the online fashion giant changed its return rules last week
12 April 2019
Compensation limit for financial complaints to increase to £350k
Consumers can be awarded up to £350,000 in compensation when they complain to the financial watchdog from next month
8 March 2019
Your big freeze refund rights - for deliveries, water outages, trains, power cuts, potholes & more
If you lost out due to last week's big freeze you may be able to get your money back
6 March 2018
Brexit letter to PM: Consumers must be protected, say MSE, Which? and Citizens Advice
The Prime Minister has been urged not to let consumer rights 'fall by the wayside' during negotiations
28 March 2017
Chancellor to set out plans to stop 'subscription traps' and simplify small print in Budget
Plans to tackle unclear T&Cs and fine companies that mistreat consumers will be outlined on Wednesday
4 March 2017
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20 October 2021
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Martin's mortgage heads-up
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Urgent. Shift debt to 27mths 0%
Effectively fee-free
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Breakdown cover for TWO £54/yr
Full service
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Beware Klarna's new 'pay now' service
You may lose vital protections
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17 Netflix hacks
Watch Squid Games etc for less
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Martin's scam ads broadside
'It's a ludicrous plan'
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Ciate £148 of nail polish for £35
Via Advent calendar code
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Households in England and Wales to be offered new £5,000 Government grant from April 2022 to help replace gas boilers with heat pumps
19 October 2021![]()
Brits wanting to fit a low-carbon heat pump in their homes in England and Wales could receive a £5,000 grant from the Government to help replace less efficient gas boilers from April 2022. The initiative is part of a £3.9 billion project to make all heating systems low carbon by 2035. -
Switch now: Martin's car and home insurance warning ahead of groundreaking rule changes
19 October 2021![]()
Important changes to the way insurers charge new and existing customers are on their way, which will put an end to the 'loyalty premium' borne by consumers, says MoneySavingExpert.com founder Martin Lewis. -
Tesco follows Aldi and Amazon as it launches its first ever checkout-free supermarket store
19 October 2021![]()
Tesco has launched its first checkout-free store where shoppers can pick up their shopping and leave without needing to pay at a till. Tesco's 'GetGo' store opened in High Holborn in London today (19 October). It will be open seven days a week from 7am to 11pm. -
Christmas supermarket delivery slots have opened but they are selling out fast - here's when and how to book
19 October 2021![]()
Ocado and Waitrose have begun taking bookings for food deliveries over the Christmas period and so we have compiled a full breakdown of what the other leading supermarkets are doing - but you may need to act quickly as many slots have already been taken. -
Energy firm gone bust? How your new firm and tariff stacks up
19 October 2021![]()
Nine energy suppliers have gone bust in recent weeks, including Igloo, Symbio, Avro and People's Energy, leaving over 1.7 million energy customers needing a new supplier.
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Five things EVERYONE should know about student finance
21 September 2021![]()
There are more myths and misunderstandings about student finance than any other subject. So in this blog is my updated 2021/22 version of the must knows, with links to far more info. -
Is it time to ban Christmas presents?
14 September 2021![]()
Update September 2017: It’s eight years since I first braved this subject, expecting a snowstorm of protest. Instead, year after year more join in, like Julia who recently tweeted me, “@MartinSLewis, finally took your advice and told my family I can’t afford Christmas presents. What a weight off my mind. Thank you.” One year even the Archbishop of...
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