Consumer rights
DPD and CollectPlus voted top parcel delivery firms, while Ipostparcels is bottom of the pile
DPD has been voted the top parcel delivery firm for the seventh year running in our annual poll of MoneySavingExpert.com users, and this year it's sharing the crown with CollectPlus. But Ipostparcels, Yodel and CitySprint were at the other end of the scale, and got the poorest ratings from MoneySavers
11 February 2020
QVC to refund 300,000 customers after delivery charges blunder
Hundreds of thousands of shoppers who bought items from TV shopping channel QVC and then returned them are to be refunded postage and packaging charges, MoneySavingExpert.com can reveal
13 September 2019
Holiday firms warned over unfair cancellation charges
Travel firms have been warned against forcing travellers to pay large non-refundable deposits, or charging hefty cancellation fees, by the competition watchdog
17 April 2019
Confused customers hit with Asos ban under new returns rules
Asos customers are reporting that their accounts have been deactivated after the online fashion giant changed its return rules last week
12 April 2019
Compensation limit for financial complaints to increase to £350k
Consumers can be awarded up to £350,000 in compensation when they complain to the financial watchdog from next month
8 March 2019
Your big freeze refund rights - for deliveries, water outages, trains, power cuts, potholes & more
If you lost out due to last week's big freeze you may be able to get your money back
6 March 2018
Brexit letter to PM: Consumers must be protected, say MSE, Which? and Citizens Advice
The Prime Minister has been urged not to let consumer rights 'fall by the wayside' during negotiations
28 March 2017
Chancellor to set out plans to stop 'subscription traps' and simplify small print in Budget
Plans to tackle unclear T&Cs and fine companies that mistreat consumers will be outlined on Wednesday
4 March 2017
John Lewis slashes 90-day returns policy
John Lewis shoppers now have 35 days to return unwanted goods after the retailer slashed its 90-day policy
8 February 2017
Sky TV customers set to lose 13 channels this week – can you get a refund or cancel penalty-free?
Sky TV customers face losing 13 channels from their screens from 1 February, including Eurosport, Animal Planet and TLC
26 January 2017
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Uber Eats £15 off codeEnds Sat. Newbies only
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New. 5GB Sim just '£7/mth'Incl unlimited mins & texts
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7 NEW coronavirus need-to-knowsIncl chargeback reverses
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Broadband price warSub-£20/mth fast-fibre & line
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Longest 'new borrowing' 0% credit card20mths 0% with M&S
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Free £5 off £25 Amazon codeFor some
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UK breaks are backHotels from £25/night and cottage deals too
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Has your travel firm been a REFUND ANGEL or DEVIL?Take our 3min survey
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Next 50% off saleStarts on Thu
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Fake 'Martin' scam ads firm shut downBut victims lost £1.5m
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24 craft beers for £28 delivNorm £52ish
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30% off at Savile Row CoIncl sale items
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Payday lender Sunny in administrationFull help
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What are your rights to a refund if you need to change or cancel a wedding?
2 July 2020
Including can you reschedule, what do insurers cover and will you get a refund -
M&S to revamp Sparks loyalty scheme – but how good are the new perks?
2 July 2020
M&S is to relaunch its Sparks card loyalty scheme next week -
Coronavirus Finance & Bills Help
2 July 2020
Many are worried about the UK impact of the coronavirus on their ability to pay bills and even stay in their home. This guide tells you what help's out there if you can't pay bills or pay loans or credit cards back. -
Coronavirus Travel Rights
2 July 2020
The coronavirus outbreak is causing major travel disruption around the globe -
Virgin Atlantic Reward+ credit card-holders to get £40 rebate
1 July 2020
Virgin Atlantic Reward+ credit card customers are being paid rebates of £40 each – equivalent to 25% of their annual fee – due to the coronavirus pandemic
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Martin Lewis VIDEO: Should you pay off your Plan 1 student loan?
5 May 2020
If you started university between 1998 and 2012, or since then in Scotland and Northern Ireland, you'll have a Plan 1 student loan. While much is written about whether those with savings should overpay the current English Plan 2 student loans, there's little out there about Plan 1. I wanted to change that, so here's a video explaining how to decide...
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