Consumer rights
Your big freeze refund rights - for deliveries, water outages, trains, power cuts, potholes & more
If you lost out due to last week's big freeze you may be able to get your money back
6 March 2018
Brexit letter to PM: Consumers must be protected, say MSE, Which? and Citizens Advice
The Prime Minister has been urged not to let consumer rights 'fall by the wayside' during negotiations
28 March 2017
Chancellor to set out plans to stop 'subscription traps' and simplify small print in Budget
Plans to tackle unclear T&Cs and fine companies that mistreat consumers will be outlined on Wednesday
4 March 2017
John Lewis slashes 90-day returns policy
John Lewis shoppers now have 35 days to return unwanted goods after the retailer slashed its 90-day policy
8 February 2017
Sky TV customers set to lose 13 channels this week – can you get a refund or cancel penalty-free?
Sky TV customers face losing 13 channels from their screens from 1 February, including Eurosport, Animal Planet and TLC
26 January 2017
Most UK businesses don't properly understand rules on 'unfair terms' – know your rights
The majority of businesses in the UK don't understand rules around 'unfair terms' in relation to consumer rights law
25 October 2016
Refunds for packed trains and broken toilets now a possibility following legal extension – what you need to know
Train passengers may now be able to claim a refund for issues other than delays – such as overcrowding and broken loos
3 October 2016
Want to reclaim after Lowcostholidays' collapse? The website's closing – so save your booking details NOW
Time is running out to log in to your existing booking and save your documents before the site goes offline forever
12 August 2016
Austin Reed stores to close by end of June
Gift vouchers are no longer being accepted, and all stores will close by the end of the month
3 June 2016
Amazon to offer monthly Prime subscriptions
Online retail giant Amazon is rolling out a new monthly subscription option for its flagship Prime service across the UK
5 May 2016
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Pay £10+/mth for your mobile? STOPMillions overpay - slash your costs
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50+ FREEBIES for your birthdayEg, Body Shop £5, doughnuts
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MSE Big Energy Switch Event 11Likely to end Wednesday
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1.5m unclaimed Premium Bonds prizesAre you a winner?
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Super-cheap Easyjet flightsThis time for summer 2019
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£4,000 packaged bank account reclaimMis-sold? You could get back £1,000s
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Top kids' savings - 4.5%All change in the children's savings account market
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Asos to axe loyalty schemeCheck if you're due a £10 voucher
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'£10.24/mth' b'band & lineFrom BT-owned Plusnet. Ends Thu
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£25 Avon beauty box code£90ish bought separately. Incl nine full-size products
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Wales to help 'severely mentally impaired' get council tax discount after MSE campaign
25 September 2018
The Welsh government is launching new guidance material to help more severely mentally impaired (SMI) people get access to the council tax discount, following a successful campaign by MoneySavingExpert.com. -
1.5 million Premium Bond prizes unclaimed - check if you've won
25 September 2018
More than 1.5 million Premium Bond prizes including five worth £100,000 remain unclaimed -
Morrisons shoppers to get fewer loyalty points for gift cards
25 September 2018
You will now earn 5 Morrisons More Points for every £1 you spend on Gift Cards in Morrisons -
£2.75m a day stolen by fraudsters
25 September 2018
Scammers stole more than £500 million from UK bank customers in the first half of 2018, figures have shown -
Another top Tesco Clubcard offer to end
25 September 2018
Tesco Clubcard customers won't be able to swap their vouchers for Odeon cinema tickets from December, MoneySavingExpert can reveal
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