Consumer rights
Argos to dish out £5 gift cards to 114,000 customers with extended warranties after failing to make them aware of cheaper alternatives
More than 100,000 Argos customers who bought an extended warranty from the retailer between July 2019 and October 2020 will soon get a £5 e-gift card.
26 March 2021
DPD and CollectPlus voted top parcel delivery firms, while Ipostparcels is bottom of the pile
DPD has been voted the top parcel delivery firm for the seventh year running in our annual poll of MoneySavingExpert.com users, and this year it's sharing the crown with CollectPlus. But Ipostparcels, Yodel and CitySprint were at the other end of the scale, and got the poorest ratings from MoneySavers
11 February 2020
QVC to refund 300,000 customers after delivery charges blunder
Hundreds of thousands of shoppers who bought items from TV shopping channel QVC and then returned them are to be refunded postage and packaging charges, MoneySavingExpert.com can reveal
13 September 2019
Holiday firms warned over unfair cancellation charges
Travel firms have been warned against forcing travellers to pay large non-refundable deposits, or charging hefty cancellation fees, by the competition watchdog
17 April 2019
Confused customers hit with Asos ban under new returns rules
Asos customers are reporting that their accounts have been deactivated after the online fashion giant changed its return rules last week
12 April 2019
Compensation limit for financial complaints to increase to £350k
Consumers can be awarded up to £350,000 in compensation when they complain to the financial watchdog from next month
8 March 2019
Your big freeze refund rights - for deliveries, water outages, trains, power cuts, potholes & more
If you lost out due to last week's big freeze you may be able to get your money back
6 March 2018
Brexit letter to PM: Consumers must be protected, say MSE, Which? and Citizens Advice
The Prime Minister has been urged not to let consumer rights 'fall by the wayside' during negotiations
28 March 2017
Chancellor to set out plans to stop 'subscription traps' and simplify small print in Budget
Plans to tackle unclear T&Cs and fine companies that mistreat consumers will be outlined on Wednesday
4 March 2017
John Lewis slashes 90-day returns policy
John Lewis shoppers now have 35 days to return unwanted goods after the retailer slashed its 90-day policy
8 February 2017
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21 April 2021
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Martin: 'The new Govt 5% deposit mortgage scheme has started'
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Barclaycard unexpectedly cuts credit limits by £1,000s - what to do if you're affected
20 April 2021![]()
Barclaycard has slashed many customers' credit card spending limits out of the blue this week, with one MoneySaver reporting a £12,000 cut even though she's had no change in her personal circumstances and has been a customer for over 30 years. -
Burton and Dorothy Perkins shoppers struggle to return online purchases after Boohoo takeover
20 April 2021![]()
Burton and Dorothy Perkins shoppers have been left struggling to return clothes because they are unable to generate return labels online and the retailers no longer provide paper versions. -
Coronavirus Self-Employed & Small Limited Company Help
20 April 2021![]()
If you're worried about work during the coronavirus crisis, this guide looks at your rights if you're self employed, including what help's there for limited company directors. -
Coronavirus Finance & Bills Help
20 April 2021![]()
Many are worried about the UK impact of the coronavirus on their ability to pay bills and even stay in their home. This guide tells you what help's out there if you can't pay bills or pay loans or credit cards back. -
London Capital & Finance investors in line for up to £68,000 payout under new Government scheme - but they won't get back everything lost
19 April 2021![]()
Around 8,800 London Capital & Finance (LCF) investors are set to receive compensation of up to £68,000 under a new Government scheme, the Treasury has announced today.
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Martin Lewis: Payment holidays coming to an end – but should you take one? Mortgages, credit cards, loans, payday loans, car finance and more
23 March 2021![]()
Within the last week, we've seen the extension of coronavirus credit card, personal loan and overdraft help to 31 October 2020, with mortgage payment holidays already extended. The regulator's other help schemes are also likely to be extended too, including car finance and payday loans, yet should you do it?
Clever ways to calculate your finances
