Consumer rights
Your big freeze refund rights - for deliveries, water outages, trains, power cuts, potholes & more
If you lost out due to last week's big freeze you may be able to get your money back
6 March 2018
Brexit letter to PM: Consumers must be protected, say MSE, Which? and Citizens Advice
The Prime Minister has been urged not to let consumer rights 'fall by the wayside' during negotiations
28 March 2017
Chancellor to set out plans to stop 'subscription traps' and simplify small print in Budget
Plans to tackle unclear T&Cs and fine companies that mistreat consumers will be outlined on Wednesday
4 March 2017
John Lewis slashes 90-day returns policy
John Lewis shoppers now have 35 days to return unwanted goods after the retailer slashed its 90-day policy
8 February 2017
Sky TV customers set to lose 13 channels this week – can you get a refund or cancel penalty-free?
Sky TV customers face losing 13 channels from their screens from 1 February, including Eurosport, Animal Planet and TLC
26 January 2017
Most UK businesses don't properly understand rules on 'unfair terms' – know your rights
The majority of businesses in the UK don't understand rules around 'unfair terms' in relation to consumer rights law
25 October 2016
Refunds for packed trains and broken toilets now a possibility following legal extension – what you need to know
Train passengers may now be able to claim a refund for issues other than delays – such as overcrowding and broken loos
3 October 2016
Want to reclaim after Lowcostholidays' collapse? The website's closing – so save your booking details NOW
Time is running out to log in to your existing booking and save your documents before the site goes offline forever
12 August 2016
Austin Reed stores to close by end of June
Gift vouchers are no longer being accepted, and all stores will close by the end of the month
3 June 2016
Amazon to offer monthly Prime subscriptions
Online retail giant Amazon is rolling out a new monthly subscription option for its flagship Prime service across the UK
5 May 2016
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Big Energy Switch Event 11The market's on the rise - but we've nabbed a cheap two-winter fix
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Super-cheap Easyjet flightsFor March - June 2019, incl Easter
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Passport renewal warningCheck how the stealth change affects you
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Top Tesco Clubcard reward scrappedAs part of its latest revamp
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New iPhones - get £600 off a 2yr contractIf you're going to get one, do it the right way
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Next 50% off sale rumourNo official confirmation, but likely from Sat
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BT trick to save £420/yrIt's hiked broadband and line rental prices but you can stay and save
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£1,200 Help to Save bonusWe've got how it works & who on lower incomes qualifies
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100 days until ChristmasWe've got the eight saves of Christmas to help plan for it
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Six ways to protect your dataIncluding help if yo were hit by the big BA hack
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Get paid £20 to shift £2k+ debt to fee-freeAlways pay the min each month
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Sky Sports backdoor price hikeCustomers forced to upgrade to HD
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Italian watchdog launches Ryanair hand luggage inquiry
21 September 2018
Italy's competition watchdog has launched an inquiry into Ryanair's new hand luggage policy - which will only let passengers take a small handbag-sized carry-on into the cabin, unless they pay extra -
NatWest, RBS & Ulster online and app outage fixed after hours
21 September 2018
NatWest, RBS and Ulster Bank had issues with online and mobile banking this morning -
Sainsbury's Bank customers charged after direct debit mix-up
20 September 2018
Sainsbury's Bank credit card-holders have been hit with late payment fees after the bank changed its direct debits procedure and gave customers incorrect information about how the new system worked, MoneySavingExpert can reveal -
Three water companies scolded for poor customer service by watchdog
20 September 2018
Three water companies have been told by the Consumer Council for Water to improve customer service following a high number of complaints -
Curve 'all-in-one' debit card to offer fee-free spending abroad, but how does it stack up?
20 September 2018
The Curve debit card - which lets you connect your existing debit and credit cards to it – has today announced that users will be able to spend on its card overseas at no cost - even if a debit or credit card 'linked' to it charges an overseas usage fee
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