Consumer rights

You DON'T have a legal right to return goods bought in-store if you change your mind, warns Martin Lewis in the lead-up to Christmas. The MoneySavingExpert.com founder explains your consumer rights in the latest episode of ITV's The Martin Lewis Money Show Live.

A MoneySaver who'd initially been fobbed off by Argos after her son's PlayStation 5 broke has now secured a partial refund worth £430 after following tips in a social media post from Martin Lewis. The MoneySavingExpert.com (MSE) founder had highlighted that your legal rights when goods are faulty are with the shop you purchased from, NOT the manufacturer.

Can online retailers refuse returns, particularly if they decide you've made too many in the past? MoneySavingExpert.com founder Martin Lewis answers this question, and talks you through your rights, in a recent episode of the BBC's The Martin Lewis Podcast. 

DPD has returned to the top of the MoneySavingExpert.com annual parcel delivery service poll voted on by users – ending Amazon Logistics' two-year winning streak.

Online gardening retailer Precious Plants has fallen into administration. If you've ordered from the firm – including via offers featured on MoneySavingExpert.com – and didn't get what you paid for, here's what you can do.

All of Wilko's 398 stores will close for good by Sunday 8 October, it's been announced – though some locations will be sold to other retail chains and rebranded. Below we round up all you need to know about the budget homeware retailer's administration. 

Smart home tech provider Hive is to switch off a number of smart devices, security devices and leak sensors, leaving you unable to use them. Five products have already been discontinued, with three more set to be switched off by 2025. To check if your device is affected and find out your refund rights, see below.

Evri has been ranked the worst parcel delivery firm in an annual poll of MoneySavingExpert (MSE) users. The firm rebranded from Hermes in March 2022 after earlier reports of parcel mishandling – yet despite the name change, MoneySavers rated their experience with the firm as significantly worse this year.

Hundreds of music fans are demanding refunds on tickets they bought, after a last-minute change to the headline act at Reading and Leeds Festivals. Below we explain your rights if you no longer want to go.

The UK financial regulator has confirmed plans for a sweeping overhaul aimed at stopping financial firms mistreating consumers and to ensure, among a raft of other measures, that companies are not able to leave existing customers languishing on poor deals while new ones are offered the best rates.