Consumer rights
QVC to refund 300,000 customers after delivery charges blunder
Hundreds of thousands of shoppers who bought items from TV shopping channel QVC and then returned them are to be refunded postage and packaging charges, MoneySavingExpert.com can reveal
13 September 2019
Holiday firms warned over unfair cancellation charges
Travel firms have been warned against forcing travellers to pay large non-refundable deposits, or charging hefty cancellation fees, by the competition watchdog
17 April 2019
Confused customers hit with Asos ban under new returns rules
Asos customers are reporting that their accounts have been deactivated after the online fashion giant changed its return rules last week
12 April 2019
Compensation limit for financial complaints to increase to £350k
Consumers can be awarded up to £350,000 in compensation when they complain to the financial watchdog from next month
8 March 2019
Your big freeze refund rights - for deliveries, water outages, trains, power cuts, potholes & more
If you lost out due to last week's big freeze you may be able to get your money back
6 March 2018
Brexit letter to PM: Consumers must be protected, say MSE, Which? and Citizens Advice
The Prime Minister has been urged not to let consumer rights 'fall by the wayside' during negotiations
28 March 2017
Chancellor to set out plans to stop 'subscription traps' and simplify small print in Budget
Plans to tackle unclear T&Cs and fine companies that mistreat consumers will be outlined on Wednesday
4 March 2017
John Lewis slashes 90-day returns policy
John Lewis shoppers now have 35 days to return unwanted goods after the retailer slashed its 90-day policy
8 February 2017
Sky TV customers set to lose 13 channels this week – can you get a refund or cancel penalty-free?
Sky TV customers face losing 13 channels from their screens from 1 February, including Eurosport, Animal Planet and TLC
26 January 2017
Most UK businesses don't properly understand rules on 'unfair terms' – know your rights
The majority of businesses in the UK don't understand rules around 'unfair terms' in relation to consumer rights law
25 October 2016
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25,000 duplicate Premium Bond prizes sent to winners
14 October 2019
Tens of thousands of Premium Bond winners were accidentally sent duplicate prizes this month - check if you got an extra one -
Police warning over cold callers 'posing as MoneySavingExpert staff'
14 October 2019
Police have issued a warning over cold callers who are pretending to be from MoneySavingExpert.com. -
Government scraps planned probate fees hike
14 October 2019
The Government has reversed its decision to change probate fees, which would have seen some bereaved families pay almost £6,000 extra -
Vodafone customers wrongly told they owe £1,000s after using phones abroad
14 October 2019
Vodafone customers have been incorrectly told they owe £1,000s for phone use abroad due to a "technical issue" -
'I cut my bills by £100s after being made redundant by Thomas Cook – here's how'
11 October 2019
A former Thomas Cook pilot has cut his bills down by almost £200/month after being made redundant – and is encouraging others in his situation to do the same.
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How much the Govt expects you to give your children for university
16 July 2019
Update Note 25 May 2017: The ready reckoners below have been updated with the new 2017/2018 living loan amounts. Also since first writing this blog, and seeing the strength of feeling it attracted, I have written an open letter to the Uni Minister asking him to start telling people about this. Yet sadly received his no we won’t...
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