Consumer rights
Evri rated worst parcel delivery firm in MSE's annual service poll – here are your rights if you've had problems
Evri has been ranked the worst parcel delivery firm in an annual poll of MoneySavingExpert users.
24 January 2023
Reading and Leeds Festival line-up change leaves fans demanding refunds after Rage Against The Machine pulls out – your rights
Hundreds of music fans are demanding refunds on tickets they bought, after a last-minute change to the headline act at Leeds Festival. We explain your rights if you no longer want to go.
16 August 2022
New Consumer Duty rules launched today in a bid to "end rip-off charges and fees" – here's all you need to know
The financial regulator has confirmed its plans for a sweeping regulatory overhaul that will stop financial firms mistreating consumers
27 July 2022
Lloyds Bank ordered to settle two-year-old Section 75 claim involving PayPal - here's how you can fight for a refund too
Lloyds Bank has been ordered by the Financial Ombudsman Service (FOS) to settle a so-called 'Section 75' claim that is almost two-years old after the high-street lender tried to avoid making a payout because the items were bought via PayPal.
19 January 2022
Government to tackle 'subscription traps', ban fake reviews and safeguard Christmas savings cash as it unveils new consumer protections
The Government has announced a new set of wide-ranging consumer protection rules which will require Christmas savings clubs to safeguard customers' money, firms to make it easier to cancel subscriptions and regulators to stamp out "dodgy tactics" used to lure online shoppers, plus much more.
20 July 2021
Argos to dish out £5 gift cards to 114,000 customers with extended warranties after failing to make them aware of cheaper alternatives
More than 100,000 Argos customers who bought an extended warranty from the retailer between July 2019 and October 2020 will soon get a £5 e-gift card.
26 March 2021
DPD and CollectPlus voted top parcel delivery firms, while Ipostparcels is bottom of the pile
DPD has been voted the top parcel delivery firm for the seventh year running in our annual poll of MoneySavingExpert.com users, and this year it's sharing the crown with CollectPlus. But Ipostparcels, Yodel and CitySprint were at the other end of the scale, and got the poorest ratings from MoneySavers
11 February 2020
QVC to refund 300,000 customers after delivery charges blunder
Hundreds of thousands of shoppers who bought items from TV shopping channel QVC and then returned them are to be refunded postage and packaging charges, MoneySavingExpert.com can reveal
13 September 2019
Holiday firms warned over unfair cancellation charges
Travel firms have been warned against forcing travellers to pay large non-refundable deposits, or charging hefty cancellation fees, by the competition watchdog
17 April 2019
Confused customers hit with Asos ban under new returns rules
Asos customers are reporting that their accounts have been deactivated after the online fashion giant changed its return rules last week
12 April 2019
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29 March 2023
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Martin's 5-minute Wallet Workout
GAIN pounds
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Avoid the savings tax trap
From higher-interest fixes
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Pet insurance going cheep...
Hot deals comparisons miss
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Fixed energy deals are back
Should you?
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Martin: 'Urgent tax reclaim deadline'
Must-see video
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MSE's epic Easter egg taste test
Can cheap choc beat posh?
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Aldi 40% off code
For outdoor items
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Thousands of single bus journeys in England to be capped at £2 until 30 June - here's all you need to know
1 April 2023![]()
The fare for thousands of single bus journeys in England will be capped at £2 until 30 June 2023. -
Stamp prices to rise by up to 16% – but there's a way to beat the hike
31 March 2023![]()
From Monday 3 April, the cost of first-class stamps will be hiked to £1.10, while second-class stamps will increase to 75p. -
Going through the menopause? You'll be able to get your HRT prescriptions for less from 1 April - here's how
31 March 2023![]()
People going through the menopause in England will be able to access cheaper HRT prescriptions from 1 April with a new 'season ticket'. -
Bulb customer? Octopus has now completed its takeover – here's what you need to know
31 March 2023![]()
Octopus has agreed a deal with the Government to take over the failed supplier. -
Eight more 'banking hubs' to open in a bid to boost access to cash as high street branches close – here's a full list of the 47 planned hubs
31 March 2023![]()
Eight more 'banking hubs' are to open in the UK in the coming year, aiming to boost people's access to cash and other financial services as bank branches continue to disappear from the high street.
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Martin Lewis: Is it time to ban unnecessary Christmas presents?
5 December 2022![]()
Update September 2017: It’s eight years since I first braved this subject, expecting a snowstorm of protest. Instead, year after year more join in, like Julia who recently tweeted me, “@MartinSLewis, finally took your advice and told my family I can’t afford Christmas presents. What a weight off my mind. Thank you.” One year even the Archbishop of... -
Martin Lewis: The one thing everyone aged over 66 needs to know
29 November 2022![]()
It is a national tragedy that getting on for a million pensioners, many of whom have been paying into the system for years, are missing out on a critical boost to their income. It's called pension credit, and this year it also means you get an extra £650 to help with energy bills.
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