MoneySavingExpert News

Consumer rights

DPD recrowned top courier in latest MSE parcel delivery service poll – here are the full results, plus tips if you've had issues

DPD has returned to the top of the MoneySavingExpert.com (MSE) annual parcel delivery service poll voted on by users – ending Amazon Logistics two-year winning streak.

16 February 2024

Gardening retailer Precious Plants falls into administration – what to do if you haven't received your order

Online gardening retailer Precious Plants has fallen into administration. If you've ordered from the firm – including via offers featured on MoneySavingExpert.com – and didn't get what you paid for, here's what you can do.

12 December 2023

Wilko administration – here are your refund and shopping rights

Your refund and shopping rights as budget homeware retailer Wilko falls into administration.

25 September 2023

Hive to remotely switch off certain cameras and smart devices by 2025 including three this year – here are your rights

Smart home tech provider Hive is to switch off a number of smart devices, security devices and leak sensors, leaving you unable to use them. Five products have already been discontinued, with three more set to be switched off by 2025.

1 September 2023

Evri rated worst parcel delivery firm in MSE's annual service poll – here are your rights if you've had problems

Evri has been ranked the worst parcel delivery firm in an annual poll of MoneySavingExpert users.

24 January 2023

Reading and Leeds Festival line-up change leaves fans demanding refunds after Rage Against The Machine pulls out – your rights

Hundreds of music fans are demanding refunds on tickets they bought, after a last-minute change to the headline act at Leeds Festival. We explain your rights if you no longer want to go.

16 August 2022

New Consumer Duty rules launched today in a bid to "end rip-off charges and fees" – here's all you need to know

The financial regulator has confirmed its plans for a sweeping regulatory overhaul that will stop financial firms mistreating consumers

27 July 2022

Lloyds Bank ordered to settle two-year-old Section 75 claim involving PayPal - here's how you can fight for a refund too

Lloyds Bank has been ordered by the Financial Ombudsman Service (FOS) to settle a so-called 'Section 75' claim that is almost two-years old after the high-street lender tried to avoid making a payout because the items were bought via PayPal.

19 January 2022

Government to tackle 'subscription traps', ban fake reviews and safeguard Christmas savings cash as it unveils new consumer protections

The Government has announced a new set of wide-ranging consumer protection rules which will require Christmas savings clubs to safeguard customers' money, firms to make it easier to cancel subscriptions and regulators to stamp out "dodgy tactics" used to lure online shoppers, plus much more.

20 July 2021

Argos to dish out £5 gift cards to 114,000 customers with extended warranties after failing to make them aware of cheaper alternatives

More than 100,000 Argos customers who bought an extended warranty from the retailer between July 2019 and October 2020 will soon get a £5 e-gift card.

26 March 2021