Consumer rights
Government to tackle 'subscription traps', ban fake reviews and safeguard Christmas savings cash as it unveils new consumer protections
The Government has announced a new set of wide-ranging consumer protection rules which will require Christmas savings clubs to safeguard customers' money, firms to make it easier to cancel subscriptions and regulators to stamp out "dodgy tactics" used to lure online shoppers, plus much more.
20 July 2021
Argos to dish out £5 gift cards to 114,000 customers with extended warranties after failing to make them aware of cheaper alternatives
More than 100,000 Argos customers who bought an extended warranty from the retailer between July 2019 and October 2020 will soon get a £5 e-gift card.
26 March 2021
DPD and CollectPlus voted top parcel delivery firms, while Ipostparcels is bottom of the pile
DPD has been voted the top parcel delivery firm for the seventh year running in our annual poll of MoneySavingExpert.com users, and this year it's sharing the crown with CollectPlus. But Ipostparcels, Yodel and CitySprint were at the other end of the scale, and got the poorest ratings from MoneySavers
11 February 2020
QVC to refund 300,000 customers after delivery charges blunder
Hundreds of thousands of shoppers who bought items from TV shopping channel QVC and then returned them are to be refunded postage and packaging charges, MoneySavingExpert.com can reveal
13 September 2019
Holiday firms warned over unfair cancellation charges
Travel firms have been warned against forcing travellers to pay large non-refundable deposits, or charging hefty cancellation fees, by the competition watchdog
17 April 2019
Confused customers hit with Asos ban under new returns rules
Asos customers are reporting that their accounts have been deactivated after the online fashion giant changed its return rules last week
12 April 2019
Compensation limit for financial complaints to increase to £350k
Consumers can be awarded up to £350,000 in compensation when they complain to the financial watchdog from next month
8 March 2019
Your big freeze refund rights - for deliveries, water outages, trains, power cuts, potholes & more
If you lost out due to last week's big freeze you may be able to get your money back
6 March 2018
Brexit letter to PM: Consumers must be protected, say MSE, Which? and Citizens Advice
The Prime Minister has been urged not to let consumer rights 'fall by the wayside' during negotiations
28 March 2017
Chancellor to set out plans to stop 'subscription traps' and simplify small print in Budget
Plans to tackle unclear T&Cs and fine companies that mistreat consumers will be outlined on Wednesday
4 March 2017
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4 August 2021
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Provident to limit loan mis-selling payouts for four million customers under new redress scheme – what it means for you
4 August 2021![]()
Anyone with a current or future guarantor, doorstep or payday loan mis-selling claim against Provident, Glo, Greenwood or Satsuma, some of the sectors' biggest lenders, likely won't now get the full amount they're owed. -
Check piggybanks and down sofas as there's at least £1.4bn in old notes and coins out there – here's how to make them spendable again
3 August 2021![]()
More than £28 billion worth of paper £5, £10, £20 and £50 notes are still to be cashed in, while just over £100 million worth of old 'round pound' coins are also yet to be returned. Here's how to make your old notes and coins spendable again. -
Coronavirus Self-Employed & Small Limited Company Help
3 August 2021![]()
If you're worried about work during the coronavirus crisis, this guide looks at your rights if you're self employed, including what help's there for limited company directors. -
Coronavirus Travel Rights
3 August 2021![]()
The coronavirus outbreak is causing major travel disruption around the globe -
More English counties to get ultrafast broadband upgrades – is your area on the list?
2 August 2021![]()
Over a million more homes and businesses in England are set to get ultrafast broadband connectivity as part of a £5 billion upgrade – though work on the project won't start until next year at the earliest.
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Martin Lewis: Why you shouldn't worry too much about your credit score – it’s not actually a real thing
14 June 2021![]()
When it comes to finances, numbers are key – whether it's what you earn, your credit card balance or the interest rate on your mortgage, small changes can add up to a big difference. Yet there's one number you shouldn't pay too much attention to – your credit score.
Clever ways to calculate your finances
