MoneySavingExpert News

Consumer rights

Retail ombudsman service launches today

The Retail Ombudsman scheme has launched today, which aims to settle unresolved disputes between shoppers and retailers

2 January 2015

First Direct starts refunding customers over paperwork blunder

Some customers of First Direct have received a post-Christmas surprise worth thousands, following a paperwork blunder

31 December 2014

MSE's top tips on how to be festive and frugal this Christmas

MSE has rounded up its top tips for cutting costs for shoppers planning to splurge on presents and festive trimmings

16 December 2014

Guest Comment: New measures give consumers more power to combat rogue traders

Consumer Affairs Minister Jo Swinson explains what the Government is doing to crack down on rogue traders

1 October 2014

Doorstep cancellation rights reinforced following landmark court ruling

The legal right to cancel 'doorstep' contracts has been reinforced following a landmark Supreme Court ruling

18 September 2014

Shopping online or by phone? Your consumer rights are now boosted

Shoppers now have more protection when buying goods and services and greater rights when things go wrong

13 June 2014

How should consumer complaints be handled? The Government wants to know

Plans to give consumers greater access to ways of solving disputes over goods and services have been outlined

12 March 2014

Consumer Rights Bill will boost rights but it's too complex, Martin Lewis says

The draft Consumer Rights Bill doesn't address how consumers can enact their rights, Martin Lewis says

11 February 2014

40 million consumer gripes went unaddressed last year, Ombudsman says

If you've received an unsatisfactory service from a company, don't let your complaint go unaddressed

11 February 2014

Customers vent fury as WorldStores fails to deliver

Home and garden e-tailer WorldStores has come under fire from shoppers, after goods have failed to be delivered on time

9 January 2014