Retail ombudsman service launches today
The Retail Ombudsman scheme has launched today, which aims to settle unresolved disputes between shoppers and retailers
2 January 2015
First Direct starts refunding customers over paperwork blunder
Some customers of First Direct have received a post-Christmas surprise worth thousands, following a paperwork blunder
31 December 2014
MSE's top tips on how to be festive and frugal this Christmas
MSE has rounded up its top tips for cutting costs for shoppers planning to splurge on presents and festive trimmings
16 December 2014
Guest Comment: New measures give consumers more power to combat rogue traders
Consumer Affairs Minister Jo Swinson explains what the Government is doing to crack down on rogue traders
1 October 2014
Doorstep cancellation rights reinforced following landmark court ruling
The legal right to cancel 'doorstep' contracts has been reinforced following a landmark Supreme Court ruling
18 September 2014
Shopping online or by phone? Your consumer rights are now boosted
Shoppers now have more protection when buying goods and services and greater rights when things go wrong
13 June 2014
How should consumer complaints be handled? The Government wants to know
Plans to give consumers greater access to ways of solving disputes over goods and services have been outlined
12 March 2014
Consumer Rights Bill will boost rights but it's too complex, Martin Lewis says
The draft Consumer Rights Bill doesn't address how consumers can enact their rights, Martin Lewis says
11 February 2014
40 million consumer gripes went unaddressed last year, Ombudsman says
If you've received an unsatisfactory service from a company, don't let your complaint go unaddressed
11 February 2014
Customers vent fury as WorldStores fails to deliver
Home and garden e-tailer WorldStores has come under fire from shoppers, after goods have failed to be delivered on time
9 January 2014
1 December 2021
Martin's insurance warning
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Got a travel credit or debit card you haven't recently used? Check it won't get automatically cancelled2 December 2021With some providers cancelling inactive cards, it's worth checking to see if you need to take action to keep your card account open - particularly if you have any upcoming Christmas trips.
2 December 2021The contactless card payment limit is rising from £45 to £100 on 15 October. But Bank of Scotland, Halifax, Lloyds and Starling will let you set your own limit, and others plan to do the same in future. Some providers will also let you turn off contactless completely. Here's what you need to know.
2 December 2021The coronavirus outbreak is causing major travel disruption around the globe.. We've the full info on what's happened, including changes to testing and quarantining. Plus, this guide also has key info on travel insurance, refund rights and more.
Shoppers will be able to withdraw cash in more than 2,000 stores across the UK without having to buy anything or pay a fee1 December 2021More than 2,000 retailers will allow shoppers to withdraw cash at the checkout without needing to buy an item or pay a fee by the end of the year.
Former Igloo, Symbio and Enstroga customer? Set up your direct debit with new supplier E.on NOW, or you'll overpay1 December 2021Former customers of failed suppliers Igloo, Symbio and Enstroga risk overpaying by about £100/year unless they take action NOW, as new provider E.on Next has been unable to transfer across direct debit mandates. You need to set up a new one with E.on Next by Friday 3 December, or you'll end up paying more, as direct debit is the cheapest way to pay
29 November 2021I was invited on to BBC Radio 2 Vine's 'What Makes Us Human' programme. The brief: "write then read out an essay on one unique element of humanity, interspersed with some autobiographical notes".
21 September 2021There are more myths and misunderstandings about student finance than any other subject. So in this blog is my updated 2021/22 version of the must knows, with links to far more info.
14 September 2021Update September 2017: It’s eight years since I first braved this subject, expecting a snowstorm of protest. Instead, year after year more join in, like Julia who recently tweeted me, “@MartinSLewis, finally took your advice and told my family I can’t afford Christmas presents. What a weight off my mind. Thank you.” One year even the Archbishop of...
30 November 2021If you’re shopping online for gifts, the deadline for ordering to get ’em in time for Christmas may be sooner than you think. Get it wrong and instead of presents under the tree, they could be held hostage at a courier firm’s out-of-town depot… To help avoid this, retailers now give their own final cut-off dates for orders you want...
23 November 2021
Clever ways to calculate your finances