Consumer rights

If you were hit by the online travel agency Lowcostholidays going into administration, time is running out to download and save all the details of your booking – the 'existing bookings' site will be taken offline at 5pm on Friday 19 August.

Online retail giant Amazon is rolling out a new monthly subscription option for its flagship Prime service across the UK, with users able to pay £7.99/month rather than commit to a hefty annual subscription of £79, MoneySavingExpert.com can reveal.

Rent-to-own company Buy As You View is to pay compensation to almost 60,000 of its customers after an investigation by the financial regulator found the firm had treated them unfairly.

Millions of Hotpoint and Indesit customers are up in arms at having to wait months to have their tumble dryers repaired, after the brands' parent company warned of a fire risk last November. With many feeling they've hit a brick wall from going to the manufacturer, we've alternative tricks below to try and get a refund or replacement.

Hundreds of outraged sons and daughters have vented their anger on social media at online flower retailers after bouquets they'd ordered for their mum failed to arrive on Mothering Sunday. If you've been affected, here's what your rights are and what you can do.

Many of the UK's biggest retailers including House of Fraser, JD Sports and Karen Millen are giving online shoppers wrong information about their return rights, a MoneySavingExpert.com investigation has found.

Department store House of Fraser has agreed to amend its online returns policy after it emerged customers were being incorrectly told they had just 14 days to return an item bought online to claim a full refund.

It's Christmas week. If you're off work (or bored at it), stuffed with turkey, and desperate to avoid the relatives...