Consumer rights

Hundreds of outraged sons and daughters have vented their anger on social media at online flower retailers after bouquets they'd ordered for their mum failed to arrive on Mothering Sunday. If you've been affected, here's what your rights are and what you can do.

Many of the UK's biggest retailers including House of Fraser, JD Sports and Karen Millen are giving online shoppers wrong information about their return rights, a MoneySavingExpert.com investigation has found.

Department store House of Fraser has agreed to amend its online returns policy after it emerged customers were being incorrectly told they had just 14 days to return an item bought online to claim a full refund.

It's Christmas week. If you're off work (or bored at it), stuffed with turkey, and desperate to avoid the relatives...

You'll soon have 30 days to return faulty goods for a full refund, as part of major changes to consumers' rights which come into effect on Thursday (1 October). MoneySavingExpert.com explains what the new Consumer Rights Act means for you.

About 41,000 Northern Rock mortgage customers with unsecured loans of between £25,000 and £30,000 have been dealt a massive blow this morning, as the Court of Appeal has ruled they're not due redress for historic paperwork blunders.

If you're calling a financial service firm's customer service helplines to ask for assistance or to complain, you soon won't have to use a costly premium rate number under a crackdown by the regulator.

Shoppers can now get legally binding decisions on complaints from Ombudsman Services if they get nowhere with the retailer itself, although they'll only be able to complain about members of the voluntary scheme.

Consumers rights are changing from 1 October when the new Consumer Rights Act, which has been given Royal Assent by the Queen today, comes into force.