Direct Line

If you've renewed your Churchill, Direct Line or Privilege home or car insurance since 1 January 2022 you may be owed a refund. This comes after Direct Line Group, which all three brands come under, flouted rules designed to prevent loyal customers from being charged more than new users. 

Buying your home insurance about three weeks ahead of the start date is likely to get you the cheapest price from a comparison site, cutting the cost by over 20%, an MSE investigation reveals.

Direct Line is promising to protect its customers' no-claims discount if their car is damaged by something that wasn't their fault such as a pothole - but don't assume you won't pay more in the long run.

Insurance firm Admiral sent out letters over-stating how much drivers paid on last year's premiums.

Changing a name, address or job title on a car or home insurance policy, or cancelling it completely, can result in costly administration fees of up to £55, but you should challenge excessive fees if you think they're unfair.

Past and present Direct Line, Churchill or Tesco customers who've cancelled car insurance or breakdown policies could be in line for a refund after a system error was discovered.

A fresh round of Christmas storms are damaging homes and causing travel disruption across the UK.

Car insurance premiums are too high and should be cut through a number of "far-reaching reforms", the competition watchdog says.