Energy

If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.

If you had an energy prepayment meter forcibly installed or your smart meter was remotely switched to prepay mode without your permission, you could be entitled to compensation of up to £1,000 and may even be eligible to have your energy debts written off.

The price most households pay for gas and electricity will fall by 7% on average from 1 July 2025 as energy regulator Ofgem has announced the latest Energy Price Cap rates. How much you'll pay under the new cap depends on how much energy you use and where you live.

Wholesale energy rates have plummeted due to market turmoil caused by US President Donald Trump's new tariffs on imports to the US, but will household energy bills actually get cheaper? MoneySavingExpert.com founder Martin Lewis takes you through the answer in his new video.

MoneySavingExpert.com founder Martin Lewis gave evidence to the Commons Energy Committee of MPs on back-billing last week. Energy firms are banned from hitting you with an unexpected bill for energy used over 12 months ago that you haven't been correctly billed for before, but there are over 3,000 complaints to the Ombudsman of just this happening – and that's likely just the tip of the iceberg.

How much will you pay from 1 April under the new Energy Price Cap? Well, it depends now much energy you use and where you live, as MoneySavingExpert.com founder Martin Lewis explains in the latest episode of ITV's The Martin Lewis Money Show Live.

NEWS: Energy Price Cap to rise again, 6.4% on 1 April. This follows the 1% rise in January and 10% last October. Here's my instant briefing, including WHAT TO DO.

Around 2.7 million more families, including one million with children, will become eligible for the £150 Warm Home Discount next winter under new plans put forward by the Government to help tackle current high energy costs. But the extension is only mooted for winter 2025/26 at this stage.

Government-backed energy-efficiency measures intended to keep your home warm and lower your bills could instead be putting your property at risk of damp, mould and other serious issues. It comes after an independent body uncovered "widespread cases of poor quality" solid wall insulation fitted since 2022.

If you're on the Energy Price Cap – like eight in 10 households in England, Scotland and Wales are– your bills are expected to rise by between 3% and 5% from April. But by locking onto a fix now, you can typically save 7% straight away and protect yourself from future hikes for 16 months, as MoneySavingExpert.com founder Martin Lewis explains in the latest episode of ITV's The Martin Lewis Money Show Live.