Financial Ombudsman Service
Travel insurers lead coronavirus-related complaints made to Financial Ombudsman
The Financial Ombudsman Service has received about 3,500 coronavirus-related complaints so far this year – and issues with travel insurance providers were the most common
26 August 2020
Steep rise in payday loan claims – but 1,000s are being stung by unnecessary fees
The number of complaints against payday loan firms soared by 130% in the past year, new figures from the the financial watchdog show. But the majority of claimants are using claims management firms, meaning they won't get the full compensation payout if successful.
16 May 2019
New rules for claims management firms from today
Unhappy customers who have used claims management firms will be able to escalate their complaints to the financial ombudsman from today, as the sector will now be regulated by the Financial Conduct Authority
1 April 2019
Almost 90% of TSB complaints upheld by ombudsman
Around nine out of 10 TSB customers who complained about the bank to the Financial Ombudsman Service won their case, figures released today reveal
13 March 2019
Compensation limit for financial complaints to increase to £350k
Consumers can be awarded up to £350,000 in compensation when they complain to the financial watchdog from next month
8 March 2019
Claims management firms will have to give more info upfront
The financial regulator has published a new set of rules for claims management companies, including providing customers with more transparent fee information and telling them about free alternatives
18 December 2018
Scammers are posing as the Financial Ombudsman, watchdog warns
Scammers are calling consumers pretending to be the Financial Ombudsman Service to collect personal information
26 June 2018
Overpaid your First Direct mortgage? Check your credit report now
First Direct has agreed to change the way it reports mortgage overpayments to credit reference agencies
4 June 2018
Complaints about high-cost credit reach highest-ever level
The number of complaints about high-cost credit has reached its highest level on record, according to new figures
30 May 2018
MSE tells MPs of need for urgent reform to ombudsman ‘farce’
MoneySavingExpert.com is calling on the Government to overhaul the 'farcical' ombudsmen complaints route
1 November 2017
5 May 2021
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England's 'green list' of quarantine-free holiday destinations unveiled - including Portugal, Gibraltar and Israel7 May 2021Holidays abroad could get the go-ahead from 17 May as an announcement from Grant Shapps, the secretary of state for the Department for Transport is expected today. It's thought a 'green list' of countries that Brits will be able to travel to without needing to quarantine on return will also be revealed.
7 May 2021The fee retailers charge for single-use plastic carrier bags is to double from 5p to 10p in England from 21 May, while those making purchases in smaller shops will also now have to pay the charge.
Martin Lewis and MSE join coalition of organisations urging Government to use Online Safety Bill to tackle scams7 May 2021MoneySavingExpert.com and the Money and Mental Policy Institute, which were both founded by Martin Lewis, are among 17 organisations today 'pleading' for Government action to protect people from online crime.
7 May 2021Lockdown's easing, retail's opening, and spending's likely to restart. Some will be able to draw on savings but others will be thinking about taking on new debt. So if you're going to borrow, we want to ensure you do it the cheapest and safest way.
7 May 2021The coronavirus outbreak is causing major travel disruption around the globe
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