MSE News

Financial Ombudsman Service

Claims management firms will have to give more info upfront

The financial regulator has published a new set of rules for claims management companies, including providing customers with more transparent fee information and telling them about free alternatives

18 December 2018

Scammers are posing as the Financial Ombudsman, watchdog warns

Scammers are calling consumers pretending to be the Financial Ombudsman Service to collect personal information

26 June 2018

Overpaid your First Direct mortgage? Check your credit report now

First Direct has agreed to change the way it reports mortgage overpayments to credit reference agencies

4 June 2018

Complaints about high-cost credit reach highest-ever level

The number of complaints about high-cost credit has reached its highest level on record, according to new figures

30 May 2018

MSE tells MPs of need for urgent reform to ombudsman ‘farce’ is calling on the Government to overhaul the 'farcical' ombudsmen complaints route

1 November 2017

Slow-down in PPI decisions due to Plevin

A new PPI ruling which means millions more may be able to claim mis-selling compensation is causing a backlog

15 August 2017

Payday loan complaints to Ombudsman triple in a year

The Financial Ombudsman Service has found that complaints about payday lenders have tripled in 12 months

13 June 2017

High Court judge to consider bid for judicial review of PPI reclaim deadline

A PPI claims has applied to the High Court for a judicial review of the FCA's decision to set a time-bar on claims

5 June 2017

Revealed: Section 75 credit card protection may fail due to payment processing loophole - shoppers beware

Shoppers who pay with a credit card for Section 75 protection need to be aware of a processing loophole

25 April 2017

MPs turn to for report on ombudsmen effectiveness has been asked to write a report on the effectiveness of ombudsmen by a group of cross-party MPs

22 February 2017

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