Financial Ombudsman Service
Travel insurers lead coronavirus-related complaints made to Financial Ombudsman
The Financial Ombudsman Service has received about 3,500 coronavirus-related complaints so far this year – and issues with travel insurance providers were the most common
26 August 2020
Steep rise in payday loan claims – but 1,000s are being stung by unnecessary fees
The number of complaints against payday loan firms soared by 130% in the past year, new figures from the the financial watchdog show. But the majority of claimants are using claims management firms, meaning they won't get the full compensation payout if successful.
16 May 2019
New rules for claims management firms from today
Unhappy customers who have used claims management firms will be able to escalate their complaints to the financial ombudsman from today, as the sector will now be regulated by the Financial Conduct Authority
1 April 2019
Almost 90% of TSB complaints upheld by ombudsman
Around nine out of 10 TSB customers who complained about the bank to the Financial Ombudsman Service won their case, figures released today reveal
13 March 2019
Compensation limit for financial complaints to increase to £350k
Consumers can be awarded up to £350,000 in compensation when they complain to the financial watchdog from next month
8 March 2019
Claims management firms will have to give more info upfront
The financial regulator has published a new set of rules for claims management companies, including providing customers with more transparent fee information and telling them about free alternatives
18 December 2018
Scammers are posing as the Financial Ombudsman, watchdog warns
Scammers are calling consumers pretending to be the Financial Ombudsman Service to collect personal information
26 June 2018
Overpaid your First Direct mortgage? Check your credit report now
First Direct has agreed to change the way it reports mortgage overpayments to credit reference agencies
4 June 2018
Complaints about high-cost credit reach highest-ever level
The number of complaints about high-cost credit has reached its highest level on record, according to new figures
30 May 2018
MSE tells MPs of need for urgent reform to ombudsman ‘farce’
MoneySavingExpert.com is calling on the Government to overhaul the 'farcical' ombudsmen complaints route
1 November 2017
Martin's 11 must-do NOWs
Beat April price hikes, grab tax back & more
Superfast Virgin fibre '£18/month'
Beat 14% broadband price hikes
15GB data Sim for '£5/month'
17% mobile price hikes coming for many
Tesco to axe Clubcard triple-up
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'Got a Power of Attorney?'
'It's probably more important than a will'
Important Budget briefing
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Budget 2023: Childcare support to be boosted for children from nine months and for parents on universal credit – here's what you need to know22 March 2023The announcements form a package of new measures designed to help parents, revealed by the Chancellor in today's Budget.
Martin Lewis: Two week ISA 'use it or lose it' warning21 March 2023Interest rates are up, so ISAs are back for many - yet you need to sort them by 5 April (or likely sooner).
Budget 2023: Tax-free pension limits raised - here's what it means for your savings21 March 2023The annual amount you can save into a pension once you've taken money out of it will rise from £4,000 to £10,000 this April.
Stamp prices to rise by up to 16% – but there's a way to beat the hike21 March 2023From Monday 3 April, the cost of first-class stamps will be hiked to £1.10, while second-class stamps will increase to 75p.
Martin Lewis: Do you have a Power of Attorney? Here's why it’s so important and how to get one20 March 2023Do you have a power of attorney? It’s a crucial financial protection, probably more important than a will. MoneySavingExpert.com founder Martin Lewis explains why power of attorney is so important, how to get one and more in the latest episode of ITV's The Martin Lewis Money Show Live.
Martin Lewis: Is it time to ban unnecessary Christmas presents?5 December 2022Update September 2017: It’s eight years since I first braved this subject, expecting a snowstorm of protest. Instead, year after year more join in, like Julia who recently tweeted me, “@MartinSLewis, finally took your advice and told my family I can’t afford Christmas presents. What a weight off my mind. Thank you.” One year even the Archbishop of...
Martin Lewis: The one thing everyone aged over 66 needs to know29 November 2022It is a national tragedy that getting on for a million pensioners, many of whom have been paying into the system for years, are missing out on a critical boost to their income. It's called pension credit, and this year it also means you get an extra £650 to help with energy bills.
11 extreme beauty MoneySavers – will you try them?21 March 2023
10 free & cheap ideas to treat Mum on Mother's Day2 March 2023
Clever ways to calculate your finances