Financial Ombudsman Service
Travel insurers lead coronavirus-related complaints made to Financial Ombudsman
The Financial Ombudsman Service has received about 3,500 coronavirus-related complaints so far this year – and issues with travel insurance providers were the most common
26 August 2020
Steep rise in payday loan claims – but 1,000s are being stung by unnecessary fees
The number of complaints against payday loan firms soared by 130% in the past year, new figures from the the financial watchdog show. But the majority of claimants are using claims management firms, meaning they won't get the full compensation payout if successful.
16 May 2019
New rules for claims management firms from today
Unhappy customers who have used claims management firms will be able to escalate their complaints to the financial ombudsman from today, as the sector will now be regulated by the Financial Conduct Authority
1 April 2019
Almost 90% of TSB complaints upheld by ombudsman
Around nine out of 10 TSB customers who complained about the bank to the Financial Ombudsman Service won their case, figures released today reveal
13 March 2019
Compensation limit for financial complaints to increase to £350k
Consumers can be awarded up to £350,000 in compensation when they complain to the financial watchdog from next month
8 March 2019
Claims management firms will have to give more info upfront
The financial regulator has published a new set of rules for claims management companies, including providing customers with more transparent fee information and telling them about free alternatives
18 December 2018
Scammers are posing as the Financial Ombudsman, watchdog warns
Scammers are calling consumers pretending to be the Financial Ombudsman Service to collect personal information
26 June 2018
Overpaid your First Direct mortgage? Check your credit report now
First Direct has agreed to change the way it reports mortgage overpayments to credit reference agencies
4 June 2018
Complaints about high-cost credit reach highest-ever level
The number of complaints about high-cost credit has reached its highest level on record, according to new figures
30 May 2018
MSE tells MPs of need for urgent reform to ombudsman ‘farce’
MoneySavingExpert.com is calling on the Government to overhaul the 'farcical' ombudsmen complaints route
1 November 2017
Beat huge 50% car insurance hikes
With our Compare+ tool
Martin: Energy need-to-knows
Plus what you'll pay from April
Pay less at Amazon
Via THREE 'hidden' stores
Martin: Lifetime ISA win?!
in next week's Budget
FREE £200 to switch bank
Urgent. Tesco Clubcard vouchers
£6 off Pampers, 'free' energy drink
And more Feb coupons
Read the full email
For all the latest deals, guides and loopholes simply sign up today – it's spam-free!
Tesco shopper? Today is your LAST CHANCE to spend or extend £18 million of expiring Clubcard vouchers29 February 2024If you've got a Tesco Clubcard, urgently check when your vouchers expire as £18 million worth will run out by the end of today (29 February).
British Gas extends half-price electricity on Sundays offer for some smart meter users until April 2024 – here's what's happening28 February 2024British Gas is extending its offer of half-price electricity on Sundays for some smart meter customers until April 2024.
Chase to raise minimum pay-in for cashback to £1,500 a month – here's what to do if you won't spend that much28 February 2024If you're a Chase customer, you'll soon need to pay in at least £1,500 a month to qualify for its 1% debit card cashback offer. But depending on when you signed up, this change won't take effect immediately – and you can work around it if you'll spend less than £1,500 each month.
Got Avios you won't use for flights? Swap them to Nectar before 11 March as their value is being slashed27 February 2024If you collect Avios – the reward currency of the British Airways 'Executive Club' loyalty scheme – and you're planning to covert them into Nectar points, you should make the swap before Monday 11 March. From this date, the value of Avios being converted will be slashed.
Martin Lewis: Energy Price Cap to FALL 12% on 1 April AND prepay becomes the cheapest way to pay – the five big things you need to know27 February 2024Energy regulator Ofgem has announced the new Energy Price Cap, with prices set to drop by 15% on average from April.
3 January 2024It is a national tragedy that getting on for a million pensioners, many of whom have been paying into the system for years, are missing out on a critical boost to their income. It's called pension credit, and this year it also means you get an extra £650 to help with energy bills.
26 February 2024
23 January 2024
10 January 2024
12 December 2023If you’re shopping online for gifts, the deadline for ordering to get ’em in time for Christmas may be sooner than you think. Get it wrong and instead of presents under the tree, they could be held hostage at a courier firm’s out-of-town depot… To help avoid this, retailers now give their own final cut-off dates for orders you want...
Clever ways to calculate your finances