Financial Ombudsman Service
Travel insurers lead coronavirus-related complaints made to Financial Ombudsman
The Financial Ombudsman Service has received about 3,500 coronavirus-related complaints so far this year – and issues with travel insurance providers were the most common
26 August 2020
Steep rise in payday loan claims – but 1,000s are being stung by unnecessary fees
The number of complaints against payday loan firms soared by 130% in the past year, new figures from the the financial watchdog show. But the majority of claimants are using claims management firms, meaning they won't get the full compensation payout if successful.
16 May 2019
New rules for claims management firms from today
Unhappy customers who have used claims management firms will be able to escalate their complaints to the financial ombudsman from today, as the sector will now be regulated by the Financial Conduct Authority
1 April 2019
Almost 90% of TSB complaints upheld by ombudsman
Around nine out of 10 TSB customers who complained about the bank to the Financial Ombudsman Service won their case, figures released today reveal
13 March 2019
Compensation limit for financial complaints to increase to £350k
Consumers can be awarded up to £350,000 in compensation when they complain to the financial watchdog from next month
8 March 2019
Claims management firms will have to give more info upfront
The financial regulator has published a new set of rules for claims management companies, including providing customers with more transparent fee information and telling them about free alternatives
18 December 2018
Scammers are posing as the Financial Ombudsman, watchdog warns
Scammers are calling consumers pretending to be the Financial Ombudsman Service to collect personal information
26 June 2018
Overpaid your First Direct mortgage? Check your credit report now
First Direct has agreed to change the way it reports mortgage overpayments to credit reference agencies
4 June 2018
Complaints about high-cost credit reach highest-ever level
The number of complaints about high-cost credit has reached its highest level on record, according to new figures
30 May 2018
MSE tells MPs of need for urgent reform to ombudsman ‘farce’
MoneySavingExpert.com is calling on the Government to overhaul the 'farcical' ombudsmen complaints route
1 November 2017
28 July 2021
First Direct's £100 bank switch bribe - go quick
Ends 9am Wed
New. Broadband price war
Incl cheapest deal in 18mths - '£13/mth'
Travel insurance from £9/week
Incl some Covid cover
New. Help if you're 'pinged' or told to isolate
Martin's video explainer
Slash PCR travel test costs to £40
Avoid £100+ fees
'I reclaimed £3,500 in packaged bank fees'
'...going back to 1990'
15 summer cinema savers
Incl £2.50 entry & free O2 Monday tickets
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Card providers to 'reserve' up to £100 when you pay at supermarket fuel pumps - here's what's happening27 July 2021Motorists paying for fuel at automated supermarket pumps across the UK now face having up to £100 on their debit or credit card temporarily "reserved" while they fill up to make sure they can afford the fuel in advance. Here's what's happening and what it means for you.
27 July 2021Virgin Mobile is to close down its pay-as-you go (PAYG) services from January 2022 in a move that impacts 123,000 customers. Here's what it means for your plan, mobile number, and unused credit.
27 July 2021The coronavirus outbreak is causing major travel disruption around the globe
Mortgage prisoner review launched amid concerns even MORE homeowners could be trapped on expensive rates26 July 2021More homeowners than previously thought could be trapped on expensive mortgage rates and unable to switch, the Financial Conduct Authority (FCA) has admitted.
Plans for bailiffs to be self-regulated revealed but Martin Lewis warns compulsory regulation that all firms must follow is needed26 July 2021Plans for bailiffs in England and Wales to be self-regulated have been put forward by the Centre for Social Justice in a bid to better protect people in debt. But Martin Lewis, founder of MoneySavingExpert.com, warns that the industry-funded body doesn't go far enough, saying that every bailiff firm needs to be "tightly and independently" regulated.
Martin Lewis: Why you shouldn't worry too much about your credit score – it’s not actually a real thing14 June 2021When it comes to finances, numbers are key – whether it's what you earn, your credit card balance or the interest rate on your mortgage, small changes can add up to a big difference. Yet there's one number you shouldn't pay too much attention to – your credit score.
26 July 2021
22 July 2021
Clever ways to calculate your finances