Financial Ombudsman Service

Complaints about Payment Protection Insurance (PPI) have fallen since the 2012 peak, but the Financial Ombudsman says it will be dealing with the aftermath of the scandal for 'several more years yet'.

The Financial Conduct Authority has today announced a series of proposals aimed at improving financial services complaints handling, including banning firms from using premium rate numbers for post-sale calls and allowing people to take their complaints to the Ombudsman at an earlier stage.

A crackdown on unexpected fees charged by payday loan middlemen has been unveiled by the industry watchdog.

Several financial firms have agreed to improve the way they deal with customer complaints and it's hoped others will follow suit, following a review by the Financial Conduct Authority (FCA).

Payday loan brokers, or middlemen, are taking advantage of low income earners by offering to get them the cheapest deal then taking fees of up to £700 from their bank accounts, according to NatWest.

If you're taking out or renewing contents insurance, ensure you don't underestimate the value of your possessions, the Ombudsman has warned today.

The Financial Ombudsman Service has urged travel insurers to act fairly when considering claims where holidaymakers have been drinking.

Complaints about payment protection insurance (PPI) eased back from last year's record, but still remain at historically high levels, according to the Financial Ombudsman Service.

Complaints about "payday loan middlemen" – websites that take hundreds of pounds from vulnerable people on the promise of finding cheap credit – have more than doubled in the last year, the Ombudsman says.