MSE News

First Direct

TSB crashes to the bottom of our customer service poll - check how well your bank did

TSB has crashed to the bottom of our banking customer service poll, with almost half of those who rated it describing its service as 'poor' over the last six months.

31 August 2018

First Direct tops first official bank service league table

New rules mean banks have to publish how likely their customers are to recommend them on service

15 August 2018

New service lets you tell several banks about a death with one form

A new service lets friends and family report the death of an individual to several banks at the same time

13 June 2018

Overpaid your First Direct mortgage? Check your credit report now

First Direct has agreed to change the way it reports mortgage overpayments to credit reference agencies

4 June 2018

First Direct launches new current account switch offer replacing cash with holiday vouchers and gadgets

First Direct has launched a range of new bank switching incentives including a £150 Expedia voucher or a Fitbit Charge 2

24 April 2018

First Direct tops our customer service poll (again) - check how well your bank did

First Direct has again taken the crown our banking customer service poll with nine out of ten giving it top marks

6 March 2018

Current-account switches topped 900,000 in 2017 - here's how you can get £200 for swapping banks

Current-account holders switched their bank more than 900,000 times last year according to the most recent figures

24 January 2018

How to play the bank bribe bonanza game and earn £1,000+

A host of banks are willing to pay you to switch – become a bank tart by switching again and again. Here's how

23 January 2018

NatWest launches £125 switching offer - plus you can get 2% cashback on bills

NatWest has launched its first switching incentive in almost a decade offering £125 to new and existing customers

11 January 2018

Got an HSBC or First Direct card? You can now get cashback at Boots, Esso and more

First Direct and HSBC are offering cashback incentives when you use their credit or debit cards at certain retailers

5 September 2017

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