First Direct

Challenger bank Monzo has taken the crown in our latest banking customer service poll – knocking First Direct off the top spot for only the second time ever

3 March 2020

First Direct has pipped Metro Bank to the post to top the latest official banking service league table, while RBS took the wooden spoon for the fourth time

17 February 2020

First Direct and M&S Bank customers have been told their arranged overdraft interest rates will be more than doubled to 39.9% from next year

5 December 2019

Three banks have changed the way they show customers' 'available balances' this week, and at least seven more will by mid-December, as the financial regulator brings in new rules on how overdrafts are displayed to customers. But some HSBC and First Direct customers have been left confused by the new changes and worried they've lost cash - so here's a rundown of what's changing and what to look out for

29 November 2019

First Direct is getting rid of the £10/mth fee on its popular 1st Account current account next month

16 August 2019

Metro Bank and First Direct have jointly topped the latest official banking service league table, while RBS took the wooden spoon for the third time

15 August 2019

TSB has crashed to the bottom of our banking customer service poll, with almost half of those who rated it describing its service as 'poor' over the last six months.

30 August 2018

New rules mean banks have to publish how likely their customers are to recommend them on service

15 August 2018

A new service lets friends and family report the death of an individual to several banks at the same time

13 June 2018

First Direct has agreed to change the way it reports mortgage overpayments to credit reference agencies

4 June 2018