First Direct

TSB has crashed to the bottom of our banking customer service poll, with almost half of those who rated it describing its service as 'poor' over the last six months.

31 August 2018

New rules mean banks have to publish how likely their customers are to recommend them on service

15 August 2018

A new service lets friends and family report the death of an individual to several banks at the same time

13 June 2018

First Direct has agreed to change the way it reports mortgage overpayments to credit reference agencies

4 June 2018

First Direct has launched a range of new bank switching incentives including a £150 Expedia voucher or a Fitbit Charge 2

24 April 2018

First Direct has again taken the crown our banking customer service poll with nine out of ten giving it top marks

6 March 2018

Current-account holders switched their bank more than 900,000 times last year according to the most recent figures

24 January 2018

A host of banks are willing to pay you to switch – become a bank tart by switching again and again. Here's how

23 January 2018

NatWest has launched its first switching incentive in almost a decade offering £125 to new and existing customers

11 January 2018

First Direct and HSBC are offering cashback incentives when you use their credit or debit cards at certain retailers

5 September 2017