MoneySavingExpert News

First Direct

RBS bottom in our banking customer service poll as First Direct remains top

First Direct remains top of our banking table for customer service, while RBS has ranked bottom

10 August 2017

Earn up to £200 free cash to switch bank

If you haven't switched to the best bank for you yet, there are two hot deals from First Direct & HSBC ending soon

23 March 2017

Barclays bottom of MSE customer service league, as First Direct retains top spot

First Direct has once again been crowned king of customer service in MoneySavingExpert.com's biannual banking poll

17 February 2017

Two banks WILL offer switching bonuses to Norwich & Peterborough customers facing account closures

Several banks have agreed to provide switching incentives to N&P customers whose current accounts will close in August

9 February 2017

£300+ of free cash for bagging top deals

Incl last chance £35 M&S vouchers, £100 switching to one of four top current accounts plus more quick cash & vouchers

30 November 2016

First Direct customers locked out of their bank accounts after voice ID system fails to recognise them

A pioneering voice recognition security system introduced by First Direct is failing to recognise some customers

6 October 2016

M&S, HSBC and First Direct cutting interest on regular savings accounts to 5%

Market-leading regular savers are cutting their headline rates for new customers - but you could still lock in at 6%

29 September 2016

Regulator asks lenders to explain why they haven't passed on base rate savings

Mortgage lenders that have not yet passed on base rate savings to their customers could attract the attention of the FCA

12 September 2016

HSBC bottom in our banking poll as First Direct grabs top spot again

HSBC ousts Barclays from the bottom of the table, while First Direct continues its six-year reign at the top

16 August 2016

Voice recognition to replace passwords for 1.3 million First Direct customers 'within two months' – what to expect

If you're a First Direct customer you'll soon be able to access your account details without having to give a password

21 July 2016