Flights

Some EasyJet and Ryanair passengers have wrongly been told at the departure gate that they can't board flights because their passports are invalid. If you've been incorrectly turned away but your passport is fit for travel, here's how to get a full refund and £100s in compensation on top. Plus, we confirm the passport rules for European travel.

13 May 2022

Airlines will be investigated by the competition watchdog over whether they broke consumer law by failing to offer cash refunds for flights that passengers couldn't legally take due to Government restrictions during the pandemic

16 December 2020

All you need to know if affected by road, rail or flight disruption as the country is hit by Storm Ciara.

10 February 2020

Tonnes of standard-sized aerosols and perfumes had to be dumped at UK airports last year because passengers tried to take them through security

9 July 2019

Flybe has cancelled dozens of flights to and from UK airports today, blaming "operational issues"

3 April 2019

Ryanair passengers who want to amend their bookings will have a 48-hour window to make changes for free, as part of a 'customer care improvement' package announced by the airline today

14 February 2019

Ryanair has written to MoneySavingExpert founder Martin Lewis insisting there is "no technical problem" which is resulting in passengers' names being automatically changed on bookings, despite us submitting a dossier detailing more than 160 reports of the issue

22 January 2019

Ryanair customers have inundated us with complaints that it is unfairly charging them £115 to change their name, insisting it was the airline that messed up their bookings - and we are urging Ryanair to prove it has a heart and show leniency

2 January 2019