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Gas

Energy companies have been called on to voluntarily stop the practice of forcibly moving customers to prepayment meters without taking every step to support households struggling to pay bills first. The message has been put forward in a letter to firms from business and energy secretary, Grant Shapps. It follows a reported surge in households being moved to prepayment meters over recent months.
22 January 2023

Wholesale energy rates have dropped rapidly in recent months and there are many myths about what it means and what it doesn't flying around social media. In the latest episode of ITV's The Martin Lewis Money Show Live, MSE's founder Martin Lewis explains what's really going to happen to bills – below is the crucial six-minute explainer.
11 January 2023

More than one in five energy users on traditional prepayment meters say they're yet to receive EITHER of their £66 Government energy help vouchers for October and November, with customers of British Gas being the worst hit, according to a MoneySavingExpert.com (MSE) survey of over 5,500 people.
6 December 2022

With energy bills almost doubling this winter and looking set to rise again by more than 40% next year, MoneySavingExpert.com founder Martin Lewis takes a detailed look at the current situation and how much higher bills might climb in 2023. Martin also runs through the crucial financial help available in the latest episode of ITV's The Martin Lewis Money Show Live (watch the full episode).
23 November 2022

If you're struggling to pay your energy bills and have built up a debt on your account, your supplier may want to move you onto a prepayment meter so they can collect repayments over time. But prepay is about £70 a year more expensive than direct debit (on typical dual-fuel use), and there's an added risk of being cut off from heat or power if you run out of credit. Below, we explain your rights to refuse prepayment.
15 November 2022

Households on certain benefits living in England and Wales can get £150 off their energy bills this winter under the Warm Home Discount after the scheme reopened this week. However, unlike previous years, you won't be able to apply for it as you should get it automatically - here's how to check if you're eligible.
15 November 2022

Two of the largest energy firms in Britain, British Gas and Ovo, are still unable to confirm they'll let smart prepay customers use their £400 energy support payments on both electricity AND gas – despite gas being crucial for many people's heating this winter. As the second Government payment of £66 starts hitting meters, MoneySavingExpert.com is once again calling on these firms to let their customers decide how best to use it.
8 November 2022

Millions of households in Britain will get £400 this winter to help with rising energy bills as part of the Government's Energy Bills Support Scheme. Exactly how you'll be paid this money depends on your supplier and how you pay for your energy bills. Below we round up everything you need to know.
18 October 2022

MoneySavingExpert.com is calling on some of the biggest energy firms to make it possible for prepay customers with smart meters to use their £400 energy support payments on both electricity AND gas, as it's the gas meter that's crucial for many people's heating this winter. It is unfair – and potentially unsafe – not to let smart prepay users decide how to use the payment. See our round-up of what each company allows below.
18 October 2022

The energy price guarantee, which was introduced on 1 October to protect households from a hideous 80% increase in energy bills, will now only last until April 2023, rather than for the next two years as originally planned. Here's what we know so far, and how the shake-up could impact your future bills.
18 October 2022
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