MSE News

Home phones

Plusnet customers wrongly charged twice for £200 offer

More than 1,000 of Plusnet customers have been billed twice for a £200 line rental saver offer, while others were wrongly told they'd been charged for contracts they'd already cancelled, after the firm introduced a new billing system

21 September 2018

BT to raise prices AGAIN - how to beat the hikes

BT has warned it's hiking some landline, broadband, TV and Sport prices in September - here's what we know so far

26 June 2018

TalkTalk named the most complained about broadband and landline provider

TalkTalk is the most complained about broadband and landline provider according to new data

18 April 2018

EE and Virgin mobile phone users 'unable to make calls'

EE and Virgin Mobile customers are reporting widespread problems trying to make calls today

10 October 2017

Slow broadband? Many will soon be able to switch if it's not fixed in 30 days

Proposed rule changes mean big broadband firms will have to let customers quit if they fail to provide minimum speeds.

6 October 2017

Cold-calling firm Keurboom fined record £400,000 by watchdog

A cold-calling firm has been fined a record £400,000 after it made nearly 100 million nuisance calls in just 18 months

11 May 2017

Plusnet to increase line rental and call charges - how to beat the hikes

Plusnet has become the latest home phone and broadband supplier to push up its prices for line rental

5 May 2017

Got a BT landline? You can now opt in to its free spam calls filter to escape nuisance callers

Call Protect will divert nuisance calls into a junk voicemail box, so your phone doesn't ring

16 January 2017

Ofcom to probe standalone landline prices

The regulator is concerned price rises could be hitting the elderly and vulnerable particularly hard

1 December 2016

TalkTalk to increase prices for millions by up to £33/yr – but you can beat the hikes

Three million TalkTalk customers are facing price hikes next month of up to £33/year

11 October 2016

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