MoneySavingExpert News

Home phones

Shell Energy fined £1.4 million for failing to tell broadband customers when contracts ended – urgently check you're not overpaying

If you're a Shell Energy broadband and home phone customer, you should urgently check you're not overpaying, as the provider has been fined £1.4 million by the regulator for failing to notify around 65,000 customers that their contracts were ending.

23 November 2023

Virgin Media to be investigated after customers report difficulties cancelling contracts – here's what's happening

Virgin Media is being investigated by telecoms regulator Ofcom, after the watchdog received a worrying number of complaints from customers who said the firm had made it too difficult to cancel their contract.

13 July 2023

Post Office phone customers face price hikes of up to £42/yr

The Post Office has announced that it will be raising the price of some call plans and landline calls in November, with some customers facing increases of up to £42/year

2 October 2020

BT promises a year without broadband or phone price hikes

BT says prices for its millions of broadband, mobile or line rental customers will be frozen until March 2020

15 January 2019

TalkTalk to charge for blocking anonymous calls

TalkTalk is to charge £2 a month for its Anonymous Caller Reject service, which automatically blocks calls from withheld numbers

10 October 2018

Plusnet customers wrongly charged twice for £200 offer

More than 1,000 of Plusnet customers have been billed twice for a £200 line rental saver offer, while others were wrongly told they'd been charged for contracts they'd already cancelled, after the firm introduced a new billing system

25 September 2018

BT to raise prices AGAIN - how to beat the hikes

BT has warned it's hiking some landline, broadband, TV and Sport prices in September - here's what we know so far

26 June 2018

TalkTalk named the most complained about broadband and landline provider

TalkTalk is the most complained about broadband and landline provider according to new data

18 April 2018

EE and Virgin mobile phone users 'unable to make calls'

EE and Virgin Mobile customers are reporting widespread problems trying to make calls today

10 October 2017

Slow broadband? Many will soon be able to switch if it's not fixed in 30 days

Proposed rule changes mean big broadband firms will have to let customers quit if they fail to provide minimum speeds.

6 October 2017