Home phones

If you're a Shell Energy broadband and home phone customer, you should urgently check you're not overpaying, as the provider has been fined £1.4 million by the regulator for failing to notify around 65,000 customers that their contracts were ending. The firm has also refunded more than 6,000 customers who were overcharged after being quoted the wrong price in their end-of-contract notifications.

Virgin Media is being investigated by telecoms regulator Ofcom, after the watchdog received a worrying number of complaints from broadband, home phone and TV customers who said the firm had made it too difficult to cancel their contracts.

The Post Office has announced that it will be raising the price of some call plans and landline calls in November, with some customers facing increases of up to £42/year.

BT has promised that it won't raise broadband, mobile or line rental prices for its millions of customers until March 2020 – but if you're out of contract, you're likely to be vastly overpaying. 

TalkTalk is to charge £2 a month for its Anonymous Caller Reject service, which automatically blocks calls from withheld numbers. 

More than 1,000 Plusnet customers have been billed twice for a £200 line rental saver offer after the firm introduced a new billing system, MoneySavingExpert can reveal - while some former customers were also wrongly charged for contracts they'd already cancelled. 

Millions of BT customers are facing yet another round of price hikes from September, MoneySavingExpert can reveal, with line rental, broadband, TV, BT Sport and calls costs set to rise for some.

TalkTalk is the most complained about broadband and landline provider according to new data from the communications regulator.

EE and Virgin Mobile customers are reporting widespread problems trying to make calls today.

Many broadband providers will be forced to give customers more accurate estimates of the speed they'll get before they sign up, under proposed new rules - and you'll have the right to walk away from your contract if speeds are slower than promised and don't improve within a month.