Virgin Media to be investigated after customers report difficulties cancelling contracts – here's what's happening
Virgin Media is being investigated by telecoms regulator Ofcom, after the watchdog received a worrying number of complaints from customers who said the firm had made it too difficult to cancel their contract.
13 July 2023
Post Office phone customers face price hikes of up to £42/yr
The Post Office has announced that it will be raising the price of some call plans and landline calls in November, with some customers facing increases of up to £42/year
2 October 2020
BT promises a year without broadband or phone price hikes
BT says prices for its millions of broadband, mobile or line rental customers will be frozen until March 2020
15 January 2019
TalkTalk to charge for blocking anonymous calls
TalkTalk is to charge £2 a month for its Anonymous Caller Reject service, which automatically blocks calls from withheld numbers
10 October 2018
Plusnet customers wrongly charged twice for £200 offer
More than 1,000 of Plusnet customers have been billed twice for a £200 line rental saver offer, while others were wrongly told they'd been charged for contracts they'd already cancelled, after the firm introduced a new billing system
25 September 2018
BT to raise prices AGAIN - how to beat the hikes
BT has warned it's hiking some landline, broadband, TV and Sport prices in September - here's what we know so far
26 June 2018
TalkTalk named the most complained about broadband and landline provider
TalkTalk is the most complained about broadband and landline provider according to new data
18 April 2018
EE and Virgin mobile phone users 'unable to make calls'
EE and Virgin Mobile customers are reporting widespread problems trying to make calls today
10 October 2017
Slow broadband? Many will soon be able to switch if it's not fixed in 30 days
Proposed rule changes mean big broadband firms will have to let customers quit if they fail to provide minimum speeds.
6 October 2017
Cold-calling firm Keurboom fined record £400,000 by watchdog
A cold-calling firm has been fined a record £400,000 after it made nearly 100 million nuisance calls in just 18 months
11 May 2017
Martin: It's Meter Reading Week
His 9 energy need-to-knows
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E.on Next to cut winter bills by up to 50% for some customers on low incomes – here's what's happening29 September 2023If you're an E.on Next customer, look out for a message from the firm offering you up to 50% off your bills this winter, as the supplier is launching a new support scheme.
EDF Energy to cut bills for some by £30 this winter – Martin Lewis welcomes move but says 'it's not a game-changer'29 September 2023EDF Energy will cut bills by £30 for some 260,000 of its customers who get the Government's Warm Home Discount this winter.
Martin and MSE among organisations calling for energy social tariff as millions expected to struggle with bills this winter29 September 2023The Government must urgently introduce an energy social tariff to prevent millions of households from falling into fuel poverty this winter, consumer organisations including MoneySavingExpert have said.
Train strike refund rights as Northern, Southeastern, Thameslink and more set for week of disruption28 September 2023Rail users in England, Scotland and Wales face disruption over the coming week as workers across multiple train operators, including Northern, Southeastern, Thameslink and more, take strike action and refuse to work overtime.
26 September 2023Interest rates on fixed mortgage deals have been edging down over the past few weeks with some five and 10-year fixes now at below 5%.
26 September 2023
11 September 2023Update September 2017: It’s eight years since I first braved this subject, expecting a snowstorm of protest. Instead, year after year more join in, like Julia who recently tweeted me, “@MartinSLewis, finally took your advice and told my family I can’t afford Christmas presents. What a weight off my mind. Thank you.” One year even the Archbishop of...
4 September 2023The 2023 academic year is about to start, and it'll see the biggest shake-up to student finance in England for a decade. The changes are both subtle and massive. On the surface they look like a tweak, in practice they will increase the eventual cost of going to university by over 50% for many typical graduates.
21 August 2023
Clever ways to calculate your finances