Shell Energy fined £1.4 million for failing to tell broadband customers when contracts ended – urgently check you're not overpaying
If you're a Shell Energy broadband and home phone customer, you should urgently check you're not overpaying, as the provider has been fined £1.4 million by the regulator for failing to notify around 65,000 customers that their contracts were ending.
23 November 2023
Virgin Media to be investigated after customers report difficulties cancelling contracts – here's what's happening
Virgin Media is being investigated by telecoms regulator Ofcom, after the watchdog received a worrying number of complaints from customers who said the firm had made it too difficult to cancel their contract.
13 July 2023
Post Office phone customers face price hikes of up to £42/yr
The Post Office has announced that it will be raising the price of some call plans and landline calls in November, with some customers facing increases of up to £42/year
2 October 2020
BT promises a year without broadband or phone price hikes
BT says prices for its millions of broadband, mobile or line rental customers will be frozen until March 2020
15 January 2019
TalkTalk to charge for blocking anonymous calls
TalkTalk is to charge £2 a month for its Anonymous Caller Reject service, which automatically blocks calls from withheld numbers
10 October 2018
Plusnet customers wrongly charged twice for £200 offer
More than 1,000 of Plusnet customers have been billed twice for a £200 line rental saver offer, while others were wrongly told they'd been charged for contracts they'd already cancelled, after the firm introduced a new billing system
25 September 2018
BT to raise prices AGAIN - how to beat the hikes
BT has warned it's hiking some landline, broadband, TV and Sport prices in September - here's what we know so far
26 June 2018
TalkTalk named the most complained about broadband and landline provider
TalkTalk is the most complained about broadband and landline provider according to new data
18 April 2018
EE and Virgin mobile phone users 'unable to make calls'
EE and Virgin Mobile customers are reporting widespread problems trying to make calls today
10 October 2017
Slow broadband? Many will soon be able to switch if it's not fixed in 30 days
Proposed rule changes mean big broadband firms will have to let customers quit if they fail to provide minimum speeds.
6 October 2017
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Standard first-class stamp prices to rise by an inflation-busting 8% from 2 April – here's how to beat the hike1 March 2024Other stamp prices will also rise, including second-class stamps by a larger 13% – though if you buy stamps at their current price, you'll still be able to use them after the price goes up.
Help mortgage prisoners NOW, Government urged – as one year passes since Martin Lewis-funded report put forward solutions29 February 2024The call comes nearly a year after the publication of a major report, funded by MoneySavingExpert.com founder Martin Lewis, which put forward costed solutions to the nightmare situation facing up to 200,000 people in the UK.
The Body Shop to close almost half its stores as it falls into administration – your shopping, refund and gift card rights explained29 February 2024Cosmetics retailer The Body Shop will close 75 stores over the next four to six weeks after falling into administration earlier this month. This comes after seven stores were closed on 27 February, resulting in almost half of its 198 stores shutting their doors for good and hundreds of staff facing redundancy
Tesco shopper? Today is your LAST CHANCE to spend or extend £18 million of expiring Clubcard vouchers29 February 2024If you've got a Tesco Clubcard, urgently check when your vouchers expire as £18 million worth will run out by the end of today (29 February).
British Gas extends half-price electricity on Sundays offer for some smart meter users until April 2024 – here's what's happening28 February 2024British Gas is extending its offer of half-price electricity on Sundays for some smart meter customers until April 2024.
3 January 2024It is a national tragedy that getting on for a million pensioners, many of whom have been paying into the system for years, are missing out on a critical boost to their income. It's called pension credit, and this year it also means you get an extra £650 to help with energy bills.
26 February 2024
23 January 2024
10 January 2024
12 December 2023If you’re shopping online for gifts, the deadline for ordering to get ’em in time for Christmas may be sooner than you think. Get it wrong and instead of presents under the tree, they could be held hostage at a courier firm’s out-of-town depot… To help avoid this, retailers now give their own final cut-off dates for orders you want...
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