MoneySavingExpert News

Mobile phone roaming

Tens of thousands of Three customers to lose 'free' roaming abroad as they're 'forced' on to new contracts - here's all you need to know

MoneySavingExpert.com can reveal that the mobile operator is 'forcing' certain customers to sign up to new plans, which means they'll lose their 'free' roaming benefit.

21 January 2022

O2 and Virgin Mobile pledge to keep free European roaming for mobile users

It means holidaying Brits can use their data, calls and texts as they would in the UK.

10 January 2022

EE to bring back mobile roaming charges in Europe from March - what it means for you

EE is to start charging new and upgrading customers a flat £2/day mobile roaming fee if they use their phone in Europe from January 2022. The move makes it the first mobile firm to scrap free roaming in the EU following Brexit.

30 December 2021

Virgin Media and O2 launch Volt, their first joint product which offers to boost mobile data and broadband speeds for customers of both firms – how it works

Newly-merged O2 and Virgin Media have launched a new product called Volt, allowing eligible customers to get their mobile data allowances doubled and their broadband speeds boosted to the next level at no extra charge.

20 October 2021

Thousands of 1pMobile customers must now use £2.50 worth of credit every 30 days from today

Thousands of 1pMobile users who signed up to the pay-as-you-go provider before 1 January 2021 will need to spend at least £2.50 worth of credit on calls, texts, data or other services every 30 days from today. Fail to meet this spending limit, and you'll have a fee of up to £2.50 deducted from your credit.

1 October 2021

Three to introduce £2/day European roaming charges from May 2022

Three is to start charging new and upgrading pay monthly and Sim-only customers roaming fees of £2/day to use their monthly allowance in Europe from 23 May 2022.

14 September 2021

Three to hit pay-as-you-go customers with steep price hike from February

Three pay-as-you-go mobile users will see the cost of using their phones both in the UK and abroad rocket from 16 February with the price of calls, texts and data increasing by up to 1,650%. But you can leave penalty-free and switch to a cheaper deal

12 January 2021

New price cap on calls and texts to Europe kicks in today

The price of making an international call from the UK to an EU country will be capped at around 20p/min from today - but you're still likely to be able to save by calling via the internet

15 May 2019

O2 customer charged £3,000 roaming fees after being told she was in a different country

An O2 customer accidentally racked up over £3,000 in roaming fees, after receiving texts which said her calls and data would be taken out of her UK allowance – here's what you need to know to make sure you don't fall foul of complicated rules

8 November 2018