MSE News

Voxi's European roaming charge comes into effect - here's everything you need to know 

Vodafone's Voxi mobile network is now charging an up to £2 a day roaming fee that kicked in last week (23 June). New and existing customers will now need to purchase a European roaming pass to make calls, send texts and use data in 49 European countries and destinations. Here are all the details.

The mobile network announced the change earlier this year but delayed when it would come into force.  Many of the major networks have either reintroduced roaming charges or confirmed that they'll do so (see below for more on this). The exception, however, is O2, which announced it won't reintroduce fees.

UK operators have been allowed to reintroduce roaming charges as a result of the UK leaving the EU.

Below we explain everything you need to know. You can also see our Cheap mobile and data roaming guide for further help on cutting the cost of using your mobile overseas.

Voxi's roaming charges kicked in from 23 June

Voxi began notifying its 550,000 customers about the changes at the end of April. Customers on all of Voxi's plans, including the discounted 'For Now' tariff, have the option to choose from one of the following roaming passes:

  • £2 pass for one day.
  • £4 pass for two days. 
  • An £8 pass for eight days. 
  • £15 pass for 15 days.

You can use either the data available on your regular plan, or 20GB. If you want to use more than 20GB, or more data than you have included in your UK plan, you'll need to buy extra data alongside your roaming pass at £3 a gigabyte (GB). 

The roaming passes also include unlimited texts and minutes, even if that's not what your UK Sim usually offers. You won't be able to use your inclusive texts and minutes abroad without a roaming pass except for contacting emergency services.

The change means you WILL now need to buy a roaming pass to use data in Europe. If your holiday started before 23 June, but you're in Europe on or after that day, you'll need to buy a pass to access data and to make inclusive calls and texts for the remainder of your trip. 

Just be aware that your roaming pass will begin from when you BUY it, not from when it's first used, so try to buy your pass as close as possible to your departure time, or better still, once you're connected to Wi-Fi at your destination.

There are 49 destinations where you'll need to buy a roaming pass

The 49 destinations where you'll now need to buy a Voxi roaming pass are as follows:

Aland Islands, Austria, Azores, Balearic Islands, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus (excluding Northern Cyprus), Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France (inc. Corsica), French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Mayotte, Monaco, Netherlands, Norway, Poland, Portugal, Reunion, Romania, Saint Barthelemy, Saint Martin, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Vatican City.

All Voxi contracts are on a 30-day rolling basis, so you can cancel penalty-free

Because all Voxi contracts are on a 30-day rolling basis, you can cancel penalty-free at any time if you're unhappy with the change. 

Just remember to check roaming costs before you ditch Voxi and head elsewhere as most major mobile firms either have introduced, or plan to reintroduce, European roaming charges: 

  • Vodafone reintroduced roaming charges on 31 January 2022. 
  • EE reintroduced roaming charges on 3 March 2022.
  • Three brought back roaming charges on 23 May 2022. 
  • Tesco Mobile will reintroduce roaming charges from 1 January 2023. 

However, Virgin Mobile and O2, now known as Virgin Media O2, have pledged to continue offering free mobile roaming in Europe. See our Cheap Mobile and Data Roaming guide for full help on the charges and how to avoid or minimise them.

MSE weekly email

FREE weekly MoneySaving email

For all the latest deals, guides and loopholes simply sign up today – it's spam-free!