Mobiles

A Vodafone customer has told how he racked up an astonishing £10,500 bill after exceeding the data allowance on his Wi-Fi dongle, which he mistakenly thought had been capped. If you use broadband on the go, beware – some Vodafone dongle customers don't have any caps on their usage in the UK, even though all providers cap dongle usage abroad.

EE has today been fined £2.7 million by regulator Ofcom for its "carelessness or negligence" in overcharging customers who sought its help while roaming in the EU.

Sky is to launch its own 'piggyback' mobile network next month with Sim-only data plans that let you roll over unused data for up to THREE years.

Tech giant Apple is offering to replace the battery of certain iPhone 6s models free of charge after a fault was detected that means some smartphones unexpectedly shut down despite still having significant remaining charge. We tell you how to check if your handset's affected and how to get your replacement.

Three Mobile moved to assure customers their financial data was not at risk after a data breach at the firm saw fraudsters gain access to personal information including names, addresses and phone numbers.

A campaign has been launched calling for an investigation into fitness app Bounts after the company made it more difficult to earn rewards from exercising. Paid-for subscriptions have also been scrapped and many customers have been left confused about how to claim refunds.

About 15,000 UK customers who pre-ordered the new Samsung Galaxy Note 7 have been urged to return the phones immediately after a fire risk was identified with them. While the Royal Mail won't collect recalled faulty phones for safety reasons, some network providers will send couriers to pick up the devices and most will accept returns in store.

All the major mobile phone networks have abolished unlocking charges for pay monthly customers who are outside their minimum contract term, after intervention from the Government.

Mobile network Three has followed Apple in offering an interest-free payment scheme which lets you buy a new iPhone 7 in monthly instalments without paying a penny in interest – but you will need to commit to a 12-month Three Sim-only contract.

Apple has launched a new payment system which allows you to spread the cost of a new iPhone 7 over 20 months in instalments – without paying a penny in interest.