MoneySavingExpert.com homepage
Cutting your costs, fighting your corner
Founder, Martin Lewis · Editor-in-Chief, Marcus Herbert
Search bar closed.
MSE News

Three customers face 2.6% mid-contract price rise from May - your rights

threenetwork
Faye Lipson
Faye Lipson
Editor
3 April 2017

Pay-monthly customers on mobile network Three will see their bills rise by 2.6% next month in line with inflation - even if they're in the middle of their contract term.

The change will affect pay-monthly phone and mobile broadband customers whose current Three contract started on or after 29 May 2015. Pay-as-you-go and SIM-only customers, plus those whose current contract started before then, aren't affected.

The price increase follows similar inflation-led rises from Vodafone, EE and O2 announced earlier this year.

In your contract's minimum term? You CAN'T leave penalty-free

Under regulator Ofcom's rules, customers can leave mobile, landline or broadband contracts penalty-free if a provider ups prices mid-term – but only if your current contract started before 23 January 2014 or if it didn't warn you about the rise when you took out the contract.

Here are your options:

  • If you're within your minimum term: Three's pay-monthly contracts DO allow it to increase the monthly cost each may by an amount up to the January Retail Price Index (RPI) rate of inflation (2.6%). So customers seeking to leave while still in their minimum term will be hit by exit fees. Typically you'll have to pay for the remaining months of your minimum term, and sometimes a cancellation fee is payable on top.

  • If you're outside your minimum term: You can leave penalty-free – though you have to give 30 days' notice.

Remember if you're unhappy with the price hikes, it's still important to check rival providers' prices before quitting in anger as you may already be on the cheapest deal for your needs. See our 30+ Cheap Mobile Tips and Cheap Sim-only Deals guides for full help.

Even if you're not able to leave penalty-free, price rises are useful haggling ammunition so you may be able to sweet-talk your way to a better deal. See our Mobile Phone Haggling guide for full help.

MSE Forum

Three customers face 2.6% mid-contract price rise from May - your rights

Forum image
MSE Email icon 3 December 2024

For all the latest deals, guides and loopholes simply sign up today - it’s spam free!

The truth about credit scores
Martin's need-knows
Compare+ Home Insurance
New MSE tool
Christmas consumer rights
12 must-knows
5.18% easy-access savings
Up to £20,000
50p photocard delivered
From Card Factory
Christmas light running costs
We've crunched the numbers
Coupons: 'Free' £2 crisps
Plus £2 off pizza
Tools and calculators

Clever ways to calculate your finances

Find your odds of getting top cards
Find your odds for getting a cheap loan
Compare broadband, phone & TV deals
Compares thousands of mortgages
Eight calcs to help you work out the cost
We ensure you’re on the cheapest tariff