Natwest

Two MoneySavers who were tricked into transferring £10,000s to fraudsters were wrongly refused refunds – despite their banks being signed up to a new code designed to protect customers from 'authorised push payment' scams. 

At least four more high street banks – Bank of Scotland, Halifax, Lloyds and Santander – are working on plans to help customers restrict their spending on gambling, after Barclays became the first to do so last month.

RBS and NatWest customers who use their debit cards on flights and ferries have been warned to watch out for unexpected charges, after a Virgin Atlantic passenger was stunned to find a 'foreign purchase fee' added to transactions made in pounds.

An influential group of MPs has launched an inquiry into IT failures at financial institutions, after a series of major outages this year at several different banks.

Banks will now have to publish how likely their customers are to recommend them for customer service as part of new measures designed to make it simpler for consumers to compare and switch.

Increasing numbers of current-account holders are switching banks, with almost one million switches taking place in the last 12 months according to the latest figures - here's how your bank fared and how to bag up to £185 in vouchers for switching.

A new service which lets friends and family report the death of an individual to several banks, building societies and other financial firms via just one online form has been launched.

Some customers who were due to receive their £125 incentive from NatWest for switching their bank account may have to wait an extra two weeks for their cash.

More than 100 NatWest customers have been locked out of its online banking and mobile app because of a bizarre technical glitch which apparently penalises good grammar, MoneySavingExpert can reveal.

Current-account holders switched their bank more than 900,000 times last year according to the most recent figures – here's how you can bag up to £200 for free when switching.