MSE News

Natwest

National insurance number delays hit 16-year-olds trying to beat Help to Buy ISA deadline

Some 16-year-olds are struggling to open a Help to Buy ISA before the deadline at the end of this month because they haven't yet received their NI numbers

14 November 2019

NatWest trials letting customers bank by talking to their Google Assistant

Some NatWest customers will be able to check their balances and transactions with their voices using their smart speakers or smartphones

12 August 2019

RBS and NatWest customers charged foreign purchase fees for buying from Apple UK

RBS and NatWest have promised to fix an issue which has seen some debit card customers charged foreign purchase fees when buying products from Apple UK's online store

1 August 2019

NatWest and RBS apologise after refusing to refund scam victims £10,000s despite new code

Two MoneySavers scammed into transferring £10,000s to fraudsters were wrongly refused refunds despite their banks being signed up to a new code to protect customers from the same type of scam

9 July 2019

Bank of Scotland, Halifax, Lloyds and Santander planning to let you block gambling transactions

At least four more high street banks - the Bank of Scotland, Halifax, Lloyds and Santander - are working on plans to help customers restrict their spending on gambling, after Barclays became the first to do so last month

4 January 2019

'I paid in pounds... but RBS charged me overseas fees'

RBS and Natwest customers who use their debit cards on flights and ferries have been warned to watch out for unexpected charges, after a Virgin Atlantic passenger was stunned to find a 'foreign purchase fee' added to transactions made in pounds

24 December 2018

MPs launch inquiry into banking IT failures

An influential group of MPs has launched an inquiry into IT failures at financial institutions, after a series of major outages this year at several different banks

22 November 2018

First Direct tops first official bank service league table

New rules mean banks have to publish how likely their customers are to recommend them on service

15 August 2018

Bank switches topped 950,000 in past year - here are the winners and losers

Almost one million current account switches took place in the last 12 months

25 July 2018

New service lets you tell several banks about a death with one form

A new service lets friends and family report the death of an individual to several banks at the same time

13 June 2018

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