Ofgem

The energy regulator is to investigate British Gas over its switching terms after MoneySavingExpert.com presented evidence showing that some customers with fixes ending were wrongly told they'd have to pay up to £60 to switch.

Rules which mean energy customers are sometimes given the WRONG figure for potential savings if they switch tariff or provider are set to be changed.

An energy price cap for vulnerable customers could be introduced as part of a raft of Ofgem proposals – but energy switching sites will no longer have to show you by default ALL the tariffs you can switch to, following a U-turn by the regulator.

Customers could be stuck on pricier energy tariffs for up to an extra three weeks as all gas switches are delayed while an IT system is updated.

The energy regulator has put back plans to introduce a 'switching database', which would allow suppliers to contact rival firms' customers on the most expensive standard variable energy tariffs and offer them a cheaper deal.

Energy suppliers won't be able to claw back cash from customers for energy used more than 12 months ago under new proposals by Ofgem to rein in 'back-billing'.

Millions of SSE customers on its standard tariff will see their energy bills jump from 28 April – the firm's hiking electricity prices by 14.9% and keeping gas prices steady, meaning those on a dual fuel tariff face an average 6.9% rise.

The regulator Ofgem is urgently contacting a number of major energy suppliers about their exit fee policies, after a MoneySavingExpert.com investigation revealed many customers with fixes ending have been wrongly told they'll have to pay to switch.

Energy customers switched suppliers at the highest rate in six years in 2016, regulator Ofgem has confirmed, with 7.7 million such moves taking place.