MoneySavingExpert News


Surge in energy firms switching people onto prepay meters remotely – your rights and how to protect yourself from a forced switch

If you're struggling to pay your energy bills and have built up a debt on your account, your supplier may want to move you onto a prepayment meter so they can collect repayments over time. We explain your rights to refuse prepay.

15 November 2022

The energy price guarantee is now set to end in April next year – here's what the change means for your bills

The energy price guarantee, which was introduced on 1 October to protect households from a hideous 80% increase in energy bills, will now only last until April 2023, rather than for the next two years as originally planned.

18 October 2022

Thousands of Shell Energy prepayment meter users to be refunded after being overcharged – here’s what you need to know

Thousands of Shell Energy prepayment meter customers on standard variable tariffs will receive a refund of just over a tenner after being overcharged for the past three years. In total, 11,275 customers will receive a share of £136,970.

25 August 2022

Energy price cap to change every three months from October - what it means for your bills

The price cap on how much energy suppliers can charge households will now change every three months from October, instead of every six months, regulator Ofgem has confirmed. Due to the current high wholesale energy costs, it means we're likely to see price rises TWICE this winter.

4 August 2022

Households urgently need more support from the Government with energy bills, MPs warn

The Government must "immediately" update its energy bills support package to provide additional help that is better targeted towards the most vulnerable, a cross-party group of MPs have said in a new report published today.

26 July 2022

Watch out for fake text messages claiming to be from Ofgem and offering a £400 energy rebate – it's a scam

Action Fraud has warned people about a fake text message from Ofgem claiming to offer people an energy rebate of £400. This is a scam and you should not reply to it, here's how to watch out for fraudsters.

16 June 2022

Households should ignore scam emails WRONGLY telling them to claim council tax rebates from energy regulator Ofgem

Beware scam emails wrongly telling you to click a link to sign up for both a council tax rebate and an energy bill discount. It comes as (MSE) has received several reports from individuals who've received these emails. Here's what you need to watch out for.

17 May 2022

PayPoint hands £12.5m to energy charities following four-year investigation into market abuse

PayPoint has been told to shake-up its services and donate £12.5 million to energy regulator Ofgem's redress fund, which largely supports vulnerable households, following a four-year investigation into market abuse.

23 November 2021

Ampoweruk, Bluegreen Energy, Omni Energy and Zebra Power cease trading – here's what it means for your gas and electricity

If you're affected, your supply will continue and credit balances are protected. While it's likely you'll pay more now, there are no savings to be had by switching.

12 November 2021

Household energy price cap to be reviewed as gas and electricity prices soar

The energy price cap, which governs the maximum households can be charged per unit of gas and electricity, is to be reviewed as wholesale prices soar. Energy regulator Ofgem has today written an open letter to suppliers saying that it will look at the methodology used to determine the new cap due to take force in April 2022.

29 October 2021