Ofgem

If you're struggling to pay your energy bills and have built up a debt on your account, your supplier may want to move you onto a prepayment meter so they can collect repayments over time. But prepay is about £70 a year more expensive than direct debit (on typical dual-fuel use), and there's an added risk of being cut off from heat or power if you run out of credit. Below, we explain your rights to refuse prepayment.

The energy price guarantee, which was introduced on 1 October to protect households from a hideous 80% increase in energy bills, will now only last until April 2023, rather than for the next two years as originally planned. Here's what we know so far, and how the shake-up could impact your future bills.  

Thousands of Shell Energy prepayment meter customers on standard variable tariffs will receive a refund of just under a tenner on average after being overcharged for the past three years. In total, 11,275 customers will receive a share of £136,970. 

The price cap on how much energy suppliers can charge households will now change every three months from October, instead of every six months, regulator Ofgem has confirmed. Due to the current high wholesale energy costs, it means we're likely to see price rises TWICE this winter. 

The Government must "immediately" update its energy bills support package to provide additional help that is better targeted towards the most vulnerable, a cross-party group of MPs have said in a new report published today.

Action Fraud, which collects reports of fraud on behalf of the police, has issued a warning for people to beware of fake text messages claiming to be from Ofgem, the energy regulator, which offers bogus £400 rebates. But this is a scam and you should not reply to it.

Beware scam emails wrongly telling you to click a link to sign up for both a council tax rebate and an energy bill discount. It comes as MoneySavingExpert.com (MSE) has received several reports from individuals who've received these emails. Here's what you need to watch out for.  

SSE has been appointed by energy regulator Ofgem to take on Brilliant Energy's 17,000 domestic customers.

The energy price cap will rise by 10% in April, regulator Ofgem has revealed – but it's NOT the maximum anyone will pay, warns Martin Lewis.

Big six energy supplier SSE has agreed to pay £700,000 to Ofgem after missing its 2018 targets for installing smart meters.