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Ofwat

Water bills to drop by an average £17/year

The average annual water bill of households in England and Wales will be cut by 4% from April

6 February 2020

Southern Water to give customers a share of £123 million over 'shocking' failures

Southern Water is to pay £123 million back to customers following an investigation by regulator Ofwat

25 June 2019

Regulators 'need to do more' to prove they protect consumers

The spending watchdog has said that the regulators for financial services, energy, water and communications sectors are unable to prove they are offering enough protection for consumers

20 March 2019

Customers ‘badly let down’ by water companies during Beast from the East

Hundreds of thousands of customers ‘were badly let down' by their water supplier when the Beast from the East struck

19 June 2018

Thames Water to give customers a share of £120 million over leak failures

Thames Water is to pay £120 million back to customers following an investigation by regulator Ofwat

7 June 2018

Thousands of homes have been left without water - here are your rights

Thousands of homes in England and Wales are still without water for a fourth day - here's what you need to know

6 March 2018

Water customers 'could switch suppliers,' Ofwat proposes

The regulator says opening up the water market to rival companies could help households save money

19 September 2016

Average water bills to rise by 1%

Water bills are set to rise by an average of £2 across England and Wales in 2016-7

8 February 2016

Water bills to fall 2% over the next year in England and Wales

Water and sewerage bills in England and Wales will fall by an average of 2%, or £9 after April, Water UK has announced

3 February 2015

Water bills to fall by average of 5% over next five years

Water regulator Ofwat's today told suppliers to cut water bills by an average of 5% between 2015 and 2020

12 December 2014

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Week from 1 July 2020
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  • Sykes Cottages reverses coronavirus refund policy after watchdog investigation

    3 July 2020
    UK holiday accommodation provider Sykes Cottages has reversed its policy on coronavirus cancellations and will now offer customers full cash refunds, after a wave of complaints from customers and intervention from the competition watchdog

  • Car finance and high-cost credit payment holidays set to be extended

    3 July 2020
    The financial regulator has proposed further measures to support borrowers struggling to make payments on car finance deals, buy-now-pay-later agreements and other credit products due to the coronavirus pandemic, with many set to be offered another three-month payment holiday if needed

  • Government starts lifting restrictions on overseas travel

    3 July 2020
    English holidaymakers have been given the green light to start travelling to some overseas destinations from Saturday, while quarantine requirements for returning travellers will also be lifted next week, as restrictions put in place due to the coronavirus pandemic are gradually lifted

  • Coronavirus Finance & Bills Help

    3 July 2020
    Many are worried about the UK impact of the coronavirus on their ability to pay bills and even stay in their home. This guide tells you what help's out there if you can't pay bills or pay loans or credit cards back.

  • Coronavirus Life-in-Lockdown Help

    3 July 2020
    The Prime Minister has unveiled sweeping restrictions on public movement to tackle the spread of coronavirus. This has had a huge impact on daily life, affecting everything from weddings and train travel to music events and sport. To help, we're working flat out to answer your questions on these topics and more

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