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Ofwat

Water bills to rise by less than planned from April 2024 as firms hit with £114 million penalty – here's what we know

Some water bills in England and Wales could rise by less than planned from April 2024, as 12 water companies have been hit with a collective £114 million penalty for missing targets on pollution, leaks and customer service.

26 September 2023

Over half of households will struggle to pay their utility bills this year, says Ofwat - here's how you can cut costs

Over half of people will struggle to pay their utility bills this year, according to a survey of more than 2,000 bill payers, but there are still ways to try and cut the cost of your bills.

12 May 2022

Water bills to drop by an average £17/year

The average annual water bill of households in England and Wales will be cut by 4% from April

6 February 2020

Southern Water to give customers a share of £123 million over 'shocking' failures

Southern Water is to pay £123 million back to customers following an investigation by regulator Ofwat

25 June 2019

Regulators 'need to do more' to prove they protect consumers

The spending watchdog has said that the regulators for financial services, energy, water and communications sectors are unable to prove they are offering enough protection for consumers

20 March 2019

Customers ‘badly let down’ by water companies during Beast from the East

Hundreds of thousands of customers ‘were badly let down' by their water supplier when the Beast from the East struck

19 June 2018

Thames Water to give customers a share of £120 million over leak failures

Thames Water is to pay £120 million back to customers following an investigation by regulator Ofwat

7 June 2018

Thousands of homes have been left without water - here are your rights

Thousands of homes in England and Wales are still without water for a fourth day - here's what you need to know

6 March 2018

Water customers 'could switch suppliers,' Ofwat proposes

The regulator says opening up the water market to rival companies could help households save money

19 September 2016

Average water bills to rise by 1%

Water bills are set to rise by an average of £2 across England and Wales in 2016-7

8 February 2016