MoneySavingExpert News

Ombudsman Services

Airline passengers to get ombudsman, but they may have to wait till spring to use it

Ombudsman Services has been approved to take on complaints about airlines and to deliver legally binding decisions

1 October 2015

Consumer Ombudsman launches for shoppers with a gripe

If you've a complaint about goods or services, you may be able to take it to the new Consumer Ombudsman

11 August 2015

Npower debts to be written off after complaints left unresolved

Approximately 1,000 former and existing Npower customers will have debts written off and be given free energy

21 July 2015