New housing complaints service to help tenants and homeowners escalate their disputes
A new single complaints service for renters and homeowners in England is to be launched, in a step forward for MoneySavingExpert's campaign for reform - but there's still more to be done
24 January 2019
Rail Ombudsman launched to tackle train complaints
Rail passengers now have an official body they can take unresolved complaints to after the first-ever Rail Ombudsman launched today.
26 November 2018
'Ombudsman membership must be compulsory', Martin tells MPs
MoneySavingExpert.com gave evidence to an influential group of MPs this morning
13 September 2018
Rail ombudsman appointed to rule on passenger complaints from November
The rail industry has appointed the ‘Dispute Resolution Ombudsman’ as its ombudsman
18 July 2018
Anger as Toto Energy customers plagued with 'nightmare service'
Scores of customers of Toto Energy have vented their anger over its 'hopeless service' and serious failings
25 June 2018
Consumers unlikely to complain over problems, says report
Consumers experienced 173 million issues with products and services in 2017 but less than one in three were reported
21 March 2018
New rail ombudsman to handle passenger complaints
All train companies will be obliged to join a new rail ombudsman being launched to handle complaints from passengers
9 February 2018
Ombudsman to stop handling housing complaints
Ombudsman Services is to stop taking property complaints after claiming it can only offer a
6 February 2018
‘O2 charged me 100x more than it said for roaming – it failed to grasp the difference between 0.99p and 99p’
A MoneySaver has won an apology, refund and compensation from mobile phone firm O2
11 December 2017
MSE tells MPs of need for urgent reform to ombudsman ‘farce’
MoneySavingExpert.com is calling on the Government to overhaul the 'farcical' ombudsmen complaints route
1 November 2017
18 May 2022
12 ways to save only do with apps
Free chocs, 1.5% savings and more
Martin: 'Aged around 45 to 70?'
'You may be able to turn £800 into £5,500+'
New. Top way to spend abroad
Unbeatable exchange rates and cashback
10% off discount 'best-before' store
Eg, 23p Pepsi , £4,50 for 1kg Lindt
Cheaper energy deals kiboshed
Martin not exactly impressed
Lloyds' free £125 bank bribe
But others pay more
Debt cost-cutting masterclass
Mortgages, cards, overdrafts, loans...
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23 May 2022Three's £2 a day roaming charges come into effect from today (23 May) for holidaymakers who wish to use their normal monthly allowance in Europe. The change will effect new and upgrading pay monthly and Sim-only customers.
£17 million of unspent Tesco Clubcard vouchers will expire this month, but there’s a trick to extend them – here’s how20 May 2022Some £17 million worth of unused Tesco Clubcard vouchers are set to expire at the end of the month. Use your vouchers now if you can but if not, there is a trick to extend them online. We explain how it works below.
Millions of 4G smartphone owners may be due up to £30 payout after claims handset prices were inflated20 May 2022Around 29 million 4G Apple and Samsung smartphone owners in the UK could be entitled to a payout of up to £30 if a collective action case by Which? is successful - although there are no guarantees. It comes after the consumer group claimed inflated manufacturing costs were passed onto consumers
19 May 2022Boots and Co-op are the latest retailers to increase the price of their meal deals. Boots has upped costs from £3.39 to £3.59, and from £3.99 to £4.19 in its London shops, while Co-op's meal deal has jumped from £3.50 to £3.75.
Financial regulator to punish banks and building societies that don't protect people's access to cash19 May 2022Under the new 'Financial Services and Markets Bill' banks and building societies will have to ensure cash withdrawal and deposit facilities are available to customers in communities across the UK.
6 May 2022I set up MoneySavingExpert.com nearly 20 years ago – when arguably the modern web was still in its infancy. With an abundance of self-belief (something I had too much of then, as I realise now) I decided not to read any books, or follow prevailing wisdom on how a site should operate – and just do it my way.
3 May 2022Press the rewind button and go way back to April 2015... Possibly on the telly in the corner of your living room, I was on-air at the time urging savers as usual to use their new tax-free cash ISA allowance – because 'money was nicer in an ISA'. But things changed in 2016.
26 April 2022It's hard to believe the Money and Mental Health Policy Institute (MMHPI) charity is now six years old. As the chair of trustees, each year I write the foreword to its annual report – and today the 2021/22 report is out, so I thought I'd blog my formal chair's foreword here.
Martin Lewis: What happened to my pledge to give £10m to charity – 2022 update (spoiler: it's now £20m)11 April 2022Nearly a decade ago, in June 2012, MSE joined the MSM Group and I pledged £10m to go to charity. As that was a public pledge and I feel I've a duty of transparency, every year or two I bash out a blog report to explain where I'm up to, and who's got what money.
Clever ways to calculate your finances