MSE News

Ombudsman Services

'Ombudsman membership must be compulsory', Martin tells MPs

MoneySavingExpert.com gave evidence to an influential group of MPs this morning

13 September 2018

Rail ombudsman appointed to rule on passenger complaints from November

The rail industry has appointed the ‘Dispute Resolution Ombudsman’ as its ombudsman

18 July 2018

Anger as Toto Energy customers plagued with 'nightmare service'

Scores of customers of Toto Energy have vented their anger over its 'hopeless service' and serious failings

25 June 2018

Consumers unlikely to complain over problems, says report

Consumers experienced 173 million issues with products and services in 2017 but less than one in three were reported

21 March 2018

New rail ombudsman to handle passenger complaints

All train companies will be obliged to join a new rail ombudsman being launched to handle complaints from passengers

9 February 2018

Ombudsman to stop handling housing complaints

Ombudsman Services is to stop taking property complaints after claiming it can only offer a

6 February 2018

‘O2 charged me 100x more than it said for roaming – it failed to grasp the difference between 0.99p and 99p’

A MoneySaver has won an apology, refund and compensation from mobile phone firm O2

11 December 2017

MSE tells MPs of need for urgent reform to ombudsman ‘farce’

MoneySavingExpert.com is calling on the Government to overhaul the 'farcical' ombudsmen complaints route

1 November 2017

Vodafone ordered to reduce customer's £10,500 data bill

Ombudsman rules the bill should be cut by 75% after investigation finds Vodafone was partly to blame

11 April 2017

MPs turn to MoneySavingExpert.com for report on ombudsmen effectiveness

MoneySavingExpert.com has been asked to write a report on the effectiveness of ombudsmen by a group of cross-party MPs

22 February 2017

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