New housing complaints service to help tenants and homeowners escalate their disputes
A new single complaints service for renters and homeowners in England is to be launched, in a step forward for MoneySavingExpert's campaign for reform - but there's still more to be done
24 January 2019
Rail Ombudsman launched to tackle train complaints
Rail passengers now have an official body they can take unresolved complaints to after the first-ever Rail Ombudsman launched today.
26 November 2018
'Ombudsman membership must be compulsory', Martin tells MPs
MoneySavingExpert.com gave evidence to an influential group of MPs this morning
13 September 2018
Rail ombudsman appointed to rule on passenger complaints from November
The rail industry has appointed the ‘Dispute Resolution Ombudsman’ as its ombudsman
18 July 2018
Anger as Toto Energy customers plagued with 'nightmare service'
Scores of customers of Toto Energy have vented their anger over its 'hopeless service' and serious failings
25 June 2018
Consumers unlikely to complain over problems, says report
Consumers experienced 173 million issues with products and services in 2017 but less than one in three were reported
21 March 2018
New rail ombudsman to handle passenger complaints
All train companies will be obliged to join a new rail ombudsman being launched to handle complaints from passengers
9 February 2018
Ombudsman to stop handling housing complaints
Ombudsman Services is to stop taking property complaints after claiming it can only offer a
6 February 2018
‘O2 charged me 100x more than it said for roaming – it failed to grasp the difference between 0.99p and 99p’
A MoneySaver has won an apology, refund and compensation from mobile phone firm O2
11 December 2017
MSE tells MPs of need for urgent reform to ombudsman ‘farce’
MoneySavingExpert.com is calling on the Government to overhaul the 'farcical' ombudsmen complaints route
1 November 2017
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16 Center Parcs tricks as it reopensIncl half-price Euro stays
7 NEW free Premier League TV games confirmedIncl Man City vs Bournemouth
13 July 2020If you're worried about work during the coronavirus crisis, this guide looks at your rights as an employee including who's eligible to be furloughed.
13 July 2020If you're suddenly unable to work due to the coronavirus crisis, or you've been laid off, this guide looks at what benefits you can claim, what you're entitled to under universal credit plus tells you how to make a claim.
13 July 2020If you're worried about work during the coronavirus crisis, this guide looks at your rights if you're self employed, including what help's there for limited company directors.
10 July 2020Including can you reschedule, what do insurers cover and will you get a refund?
10 July 2020The competition watchdog has written to 100 of the most complained-about package holiday providers, warning they could face enforcement action if they don't start complying with consumer law
Martin Lewis: Payment holidays extended – but should you take one? Mortgages, credit cards, loans, payday loans, car finance and more6 July 2020Within the last week, we've seen the extension of coronavirus credit card, personal loan and overdraft help to 31 October 2020, with mortgage payment holidays already extended. The regulator's other help schemes are also likely to be extended too, including car finance and payday loans, yet should you do it?
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