New housing complaints service to help tenants and homeowners escalate their disputes
A new single complaints service for renters and homeowners in England is to be launched, in a step forward for MoneySavingExpert's campaign for reform - but there's still more to be done
24 January 2019
Rail Ombudsman launched to tackle train complaints
Rail passengers now have an official body they can take unresolved complaints to after the first-ever Rail Ombudsman launched today.
26 November 2018
'Ombudsman membership must be compulsory', Martin tells MPs
MoneySavingExpert.com gave evidence to an influential group of MPs this morning
13 September 2018
Rail ombudsman appointed to rule on passenger complaints from November
The rail industry has appointed the ‘Dispute Resolution Ombudsman’ as its ombudsman
18 July 2018
Anger as Toto Energy customers plagued with 'nightmare service'
Scores of customers of Toto Energy have vented their anger over its 'hopeless service' and serious failings
25 June 2018
Consumers unlikely to complain over problems, says report
Consumers experienced 173 million issues with products and services in 2017 but less than one in three were reported
21 March 2018
New rail ombudsman to handle passenger complaints
All train companies will be obliged to join a new rail ombudsman being launched to handle complaints from passengers
9 February 2018
Ombudsman to stop handling housing complaints
Ombudsman Services is to stop taking property complaints after claiming it can only offer a
6 February 2018
‘O2 charged me 100x more than it said for roaming – it failed to grasp the difference between 0.99p and 99p’
A MoneySaver has won an apology, refund and compensation from mobile phone firm O2
11 December 2017
MSE tells MPs of need for urgent reform to ombudsman ‘farce’
MoneySavingExpert.com is calling on the Government to overhaul the 'farcical' ombudsmen complaints route
1 November 2017
5 May 2021
Cheapest car ins since 2014
Many can save even if not at renewal
Martin's warning to every employee
'Are you missing out on a hidden pay rise?'
30+ Amazon tricks
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30% off full-price Ted Baker
Eg, £45 T-shirt for £31.50
'We got £5.6k in packaged bank account fees back'
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BT's '£15/mth' fast b'band for some
Yet almost all can beat it
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Queen's Speech 2021 round-up: student loans shake-up, more rights for renters, leasehold reform & more11 May 2021Flexible 'lifetime' student loans were among the plans revealed by the Queen today during the state reopening of Parliament. Other measures include increased rights for renters, leasehold reform, and more protection for those using the internet.
Government has 'failed to protect millions' says Martin Lewis as scams excluded from Online Safety Bill11 May 2021While the draft Online Safety Bill confirmed today will see new laws introduced designed to keep people safe online, there was no mention of specific protection against online scams.
11 May 2021Morrisons is to axe its 'Morrisons More' loyalty points scheme and replace it with new personalised money-off vouchers via its app
'I'm self-employed but confused about whether I can claim the fourth grant' – Unsure? Here's what you need to know11 May 2021100s of self-employed people are confused about what constitutes being “adversely affected” by coronavirus, we have some helpful scenarios to work out where you stand, as well as HMRC’s guidance.
11 May 2021If you're worried about work during the coronavirus crisis, this guide looks at your rights if you're self employed, including what help's there for limited company directors.
Clever ways to calculate your finances