MSE News

Ombudsman Services

Vodafone ordered to reduce customer's £10,500 data bill

Ombudsman rules the bill should be cut by 75% after investigation finds Vodafone was partly to blame

11 April 2017

MPs turn to MoneySavingExpert.com for report on ombudsmen effectiveness

MoneySavingExpert.com has been asked to write a report on the effectiveness of ombudsmen by a group of cross-party MPs

22 February 2017

Extra Energy bottom of complaints table once again amid ongoing Ofgem probe

Embattled energy supplier Extra Energy has once again been ranked bottom of the Citizens Advice performance table

1 September 2016

Victims of muggings chased for £1,000s in charges by Vodafone – what you can do to protect your phone from thieves

Vodafone customers mugged on holiday have been pursued for more than a year for £1000s by the mobile operator

28 July 2016

Mastercard faces landmark legal claim seeking £100s in damages for 40 million UK shoppers

An unprecedented legal bid to secure £19bn compensation from Mastercard has been launched that could net customers £100s

6 July 2016

Record number of complaints against Extra Energy helps spark Ofgem investigation

An investigation into Extra Energy has been launched by Ofgem after a record number of complaints to Citizens Advice

4 July 2016

Energy firms offer 10-point switching guarantee

Customers switching between certain energy suppliers will now benefit from 10 'commitments'

14 June 2016

Complaints about energy firms rise by nearly a quarter in a year

Consumer complaints about energy firms shot up by 23% last year

25 January 2016

Ryanair passengers to be able to complain to Ombudsman Services

Passengers flying with Ryanair will soon be able to get a legally binding decision on flight delay gripes

23 November 2015

Co-op Energy blames IT problems as it tops complaints list

The Ombudsman Services received 136 complaints per 100,000 customers about Co-op Energy in the three months to September

11 November 2015

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