MoneySavingExpert.com homepage
Cutting your costs, fighting your corner
Founder, Martin Lewis · Editor-in-Chief, Marcus Herbert
Search bar closed.
MoneySavingExpert News

Ombudsman Services

vodafonenetwork
A man hit with a shock £10,500 bill for exceeding his dongle's data allowance has won a partial reprieve from the Ombudsman after MoneySavingExpert.com highlighted his case.
11 April 2017
parliament_riverview
MoneySavingExpert.com has been asked to write a report on the effectiveness of ombudsmen by a group of cross-party MPs seeking recommendations on how consumers' rights could be better served.
22 February 2017
gasstove
Embattled energy supplier Extra Energy has once again been ranked bottom of the Citizens Advice performance table after receiving a record number of complaints.
1 September 2016
img-phone-theif_002
Vodafone customers mugged on holiday have been pursued for more than a year by the mobile operator after thieves ran up £1,000s in premium-rate call charges on their stolen phones.
28 July 2016
card_in_wallet
A former financial services ombudsman is launching an unprecedented legal bid to secure £19 billion compensation from Mastercard over charges that were passed on to shoppers, claiming some 40 million UK consumers could each receive hundreds of pounds in damages.
6 July 2016
complaining_man
An investigation into energy supplier Extra Energy has been launched by regulator Ofgem after a record number of complaints were lodged with Citizens Advice.
4 July 2016
radiator
If you're switching between many of the big energy providers you'll now benefit from 10 'commitments' guaranteeing a smooth and hassle-free transition – but if suppliers fail to deliver, you may still need to get the Ombudsman involved.
14 June 2016
gashob2
Customer complaints about energy firms increased by a quarter last year, according to the Energy Ombudsman. But whether you've had cause to complain about your provider or not, you can save £100s by switching now.
25 January 2016
airport_departures
Passengers flying with Ryanair will soon be able to get a legally-binding decision on gripes such as flight delay and cancellation claims, as the budget airline has become the first to sign up to the Ombudsman Services' airline complaints arbitration scheme.
23 November 2015
gashob2
Co-operative Energy has blamed ongoing problems with its new IT system as the reason why it was the most complained about energy provider in the third quarter of the year.
11 November 2015

Suggest a story

Got a money-related news story that affects you? Email us

MSE Email icon 18 February 2025

For all the latest deals, guides and loopholes simply sign up today - it’s spam free!

32 months' 0% debt shift
Now on three cards
5 'hidden' Amazon tricks
Bag yourself a bargain
Protect yourself from phone theft
16 tips
ONE cheap energy fix left
Fix NOW
£150 Ninja air fryer £90
6,000 available
How marriage can save you cash
Watch Martin's video
264Mb Virgin broadband
'£20 a month'
Tools and calculators

Clever ways to calculate your finances

Find your odds of getting top cards
Find your odds for getting a cheap loan
Compare broadband, phone & TV deals
Compares thousands of mortgages
Eight calcs to help you work out the cost
We ensure you’re on the cheapest tariff