Vodafone ordered to reduce customer's £10,500 data bill
Ombudsman rules the bill should be cut by 75% after investigation finds Vodafone was partly to blame
11 April 2017
MPs turn to MoneySavingExpert.com for report on ombudsmen effectiveness
MoneySavingExpert.com has been asked to write a report on the effectiveness of ombudsmen by a group of cross-party MPs
22 February 2017
Extra Energy bottom of complaints table once again amid ongoing Ofgem probe
Embattled energy supplier Extra Energy has once again been ranked bottom of the Citizens Advice performance table
1 September 2016
Victims of muggings chased for £1,000s in charges by Vodafone – what you can do to protect your phone from thieves
Vodafone customers mugged on holiday have been pursued for more than a year for £1000s by the mobile operator
28 July 2016
Mastercard faces landmark legal claim seeking £100s in damages for 40 million UK shoppers
An unprecedented legal bid to secure £19bn compensation from Mastercard has been launched that could net customers £100s
6 July 2016
Record number of complaints against Extra Energy helps spark Ofgem investigation
An investigation into Extra Energy has been launched by Ofgem after a record number of complaints to Citizens Advice
4 July 2016
Energy firms offer 10-point switching guarantee
Customers switching between certain energy suppliers will now benefit from 10 'commitments'
14 June 2016
Complaints about energy firms rise by nearly a quarter in a year
Consumer complaints about energy firms shot up by 23% last year
25 January 2016
Ryanair passengers to be able to complain to Ombudsman Services
Passengers flying with Ryanair will soon be able to get a legally binding decision on flight delay gripes
23 November 2015
Co-op Energy blames IT problems as it tops complaints list
The Ombudsman Services received 136 complaints per 100,000 customers about Co-op Energy in the three months to September
11 November 2015
9 June 2021
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Energy bills set to rocket for millions later this year as experts predict £100+/yr price cap rise – check if you can beat hikes by switching11 June 2021Around 11 million households on standard energy tariffs are likely to see huge price rises this winter, with industry experts Cornwall Insight predicting an increase of more than £100/yr to regulator Ofgem's price cap. But many can beat the hikes and save £100s by switching now.
11 June 2021Monzo users shopping at Tesco stores across the country may have been charged twice after a "technical error". Tesco says it is investigating and adds that it aims to reverse duplicate transactions within a day. Affected Monzo customers can also reverse payments via its banking app. Here's what you need to know.
10 June 2021Thousands of savers hoping to transfer to Nationwide's 'Member Exclusive Fixed Rate ISA' are facing delays, with some waiting as long as three months. It comes after the building society was inundated with requests for the new account, which was a MoneySavingExpert.com best buy at the time of its launch in March.
Thousands of Lifetime ISA bonus payments delayed ahead of stamp duty deadline after HMRC technical error9 June 2021Thousands of Lifetime ISA savers have had their 25% bonus payments delayed by over a week after a HMRC "technical error". It means some first-time buyers looking to purchase a home before the stamp duty holiday ends this month could be left as much as £1,000 out of pocket, MoneySavingExpert.com can reveal.
Furniture Village customer? Here's the latest on orders and shoppers' details after it was hit by a cyber attack9 June 2021Customers are facing delays as Furniture Village orders have been disrupted after it was hit by a cyber attack. Orders are now being rescheduled but shoppers should consider changing online passwords and remaining alert for suspicious activity as it's unclear if personal information is at risk.
18 May 2021If you started university between 1998 and 2012, or since then in Scotland and Northern Ireland, you'll have a Plan 1 student loan. While much is written about whether those with savings should overpay the current English Plan 2 student loans, there's little out there about Plan 1. I wanted to change that, so here's a video explaining how to decide...
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