PayPal

PayPal is set to introduce an annual fee of up to £9 for users whose accounts have been inactive for a year or more – but you can avoid the charge by logging into your account before this month's deadline. 

eBay sellers will soon be paid directly into their bank rather than into PayPal accounts. It means PayPal will no longer take a slice of your earnings, but eBay's hiking fees. We explain the full details on what's happening and who the winners and losers are.

PayPal customers encouraged by sellers to make payments via its 'friends and family' option instead of 'goods and services' are unnecessarily leaving themselves without payment protection – and some are even losing cash.

Customers of the Craft Channel have been left without orders or refunds after the company behind the TV outlet entered administration during the Christmas shopping season. If you've been left hanging by a thread there are steps you can take to claw back your cash.

Holidaymakers with collapsed travel firm Lowcostholidays have flooded our inbox with reclaim stories.

Dozens of angry shoppers who ordered goods from website 'Social Discount Network' say they've been left in the dark after items failed to materialise and queries have been ignored. But you may be able to get your money back.

If you buy goods using PayPal, you'll have longer to complain when things go wrong under changes planned by the online payment giant.

Update: 1 April 2014: Ovivo's website now says it will go offline completely on Thu 10 Apr – meaning it's unlikely you'll be able to request a PAC code (to keep your phone number) after then. We're still trying to get an explanation from Ovivo as to what's happened, so keep coming back here for updates.