MSE News


Plusnet tops the customer service tables again, while AOL and EE take the wooden spoon

72% of Plusnet customers rated its home phone customer service as 'great', while 68% said the same of its broadband

26 June 2015

Ofcom to give customers right to walk away free over low broadband speeds

Customers of BT, EE, Plusnet, Sky and TalkTalk will soon be able to leave their contract penalty free if speeds are slow

11 June 2015

Virgin Media customers to be hit with 5.9% price rise from February

Virgin Media customers' bills are set to rise from 1 February 2015, but affected customers can leave penalty free

19 November 2014

BT to announce price hikes this weekend

Millions of BT customers are to be hit with the news on Saturday that prices will rise, MSE understands

21 August 2014

Plusnet to hike phone costs – but you can leave penalty-free if you're hit

Many Plusnet customers will be hit with price rises, including line rental increases, from 23 September

6 August 2014

TalkTalk and Plusnet customers to be hit by price hikes

Many TalkTalk and Plusnet home phone and broadband customers will be hit by prices rises from 1 October

2 August 2013

Broadband speed information 'failing consumers'

Ofcom has this week called on internet service providers to improve the information given on broadband speeds

16 May 2012

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