Plusnet

Hundreds of Plusnet Mobile customers were wrongly marked as being in arrears on their credit files as the result of a 'system error' while the firm was switching direct debit provider, MoneySavingExpert.com can reveal.

Plusnet has promised to warn new customers when their contract is coming to an end - and will guarantee not to raise prices mid-contract.

From next week, adverts from broadband providers will all have to show the average rather than the top speeds they offer - but the actual speed you get now won't change.

Plusnet has warned customers that it's increasing many broadband contract prices by £12 a year in June and call costs will be going up too - here's how to fight back.

The broadband price war is hotting up with prices dropping to the cheapest we've seen in the past seven months - check now to see if you can save.

Broadband and home phone customers with the biggest telecoms providers will soon be automatically compensated for poor service or missed appointments, under a new scheme set to be up and running by early 2019.

Hundreds of thousands of Virgin Media customers are being urged to change their passwords after one of the firm's routers was found to be vulnerable to hacking.

Plusnet has become the latest home phone and broadband supplier to push up its prices for line rental, with customers facing a £1/month rise next month. But if you're affected and can find a better deal elsewhere, you can leave your contract penalty-free - or if you're willing to stay, you can beat the hike by haggling.

We're going to stick our necks out here and assume you've almost all got a mobile. Many can't cope without it. Yet millions are overpaying. Either by letting contracts roll over and effectively paying for a phone you already own, being hounded into expensive upgrades, or just not searching for the best deals.

Telecoms firm Plusnet has been fined £880,000 by regulator Ofcom, after the company billed more than 1,000 broadband and landline customers for services they had already cancelled.