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Plusnet

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If you're still using a Plusnet Mobile Sim, you need to switch away as soon as possible – particularly if you want to keep the same phone number – as the provider is closing down this month.
5 June 2024
EE and Plusnet to refund exit fees for some and allow others to leave penalty-free after failing to give key contract info – what you need to know.
If you took out a broadband, landline, mobile or TV plan with EE or Plusnet since 17 June 2022 but left your contract early and got charged exit fees, you may now be due a refund. Others who are still with EE and Plusnet may also be offered the chance to leave their contracts penalty-free. It comes after the firms failed to give 1.1 million customers key information about their contracts when they signed up.
23 May 2024
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Millions of BT, EE, O2, Plusnet, Shell, Sky, TalkTalk, Three, Virgin Media and Vodafone customers are being hit with price hikes of up to 17.3% this year, on the back of a sharp increase in the cost of living. We've a handy table below on what's happening and who's affected.
24 May 2023
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Plusnet Mobile is closing down in the "coming months", which means all of its customers need to switch provider if they want to keep using their handsets – particularly if they want the same phone number.
23 May 2023
Plusnet and John Lewis broadband customers to get automatic compensation for service issues
Plusnet and John Lewis broadband customers will be automatically compensated for delayed repairs and loss of service. Plusnet, which also runs the broadband service for John Lewis, has joined nine other companies that are part of the regulator's automatic compensation scheme. 
5 May 2022
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Thousands of Plusnet customers who have its YouView TV box will lose access to certain channels and features, including BT Sport, from 1 November as the provider is scrapping the service. But those who wish to cancel their TV and broadband contracts now, ahead of the shake-up, can do so penalty-free. 
6 September 2021
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Plusnet is to hit 100,000s of broadband, home phone and mobile customers with a 4.6% price hike from 30 June. The rise means some broadband customers could pay up to £18/yr more - but as the increase is written into its T&Cs, you can't cancel penalty-free unless you're outside your contract's minimum term.
20 May 2021
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Plusnet customers will no longer be able to get a discount on their home phone line rental by paying for a year upfront, after the telecoms firm axed its 'line rental saver' option for existing customers. If you're on the line rental saver currently, you won't pay any more until your minimum contract term expires, but when it does you'll be switched to paying line rental monthly, which costs just over £30/year more.  
26 February 2021
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Hundreds of thousands of Plusnet broadband and phone line rental customers who are out of contract will see an inflation-linked price rise in October – though if you're affected, you can leave penalty-free.
27 July 2020
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Plusnet is to double the price of its BT Sport add-on from £5 to £10 a month for thousands of customers in September. 
14 August 2019

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