MoneySavingExpert News

Plusnet

Plusnet and John Lewis broadband customers to get automatic compensation for service issues – here's how to get money back

Plusnet and John Lewis broadband customers will be automatically compensated for delayed repairs and loss of service.

5 May 2022

Plusnet customers to lose certain YouView TV channels and services from 1 November - but you can cancel penalty-free now

Thousands of Plusnet customers who have its YouView TV box will lose access to certain channels and features, including BT Sport, from 1 November as the provider is scrapping the service. But those who wish to cancel their TV and broadband contracts now, ahead of the shake-up, can do so penalty-free.

6 September 2021

Plusnet to hike prices for 100,000s of customers next month

Plusnet is to hit 100,000s of broadband and home phone customers with a 4.6% price hike from 30 June. The rise means some broadband customers could pay up to £18/yr more - but as the increase is written into its T&Cs, you can't cancel penalty-free unless you're outside your contract's minimum term.

20 May 2021

Plusnet ditches its line rental saver - meaning 10,000s face paying £30/yr more

If you're on the line rental saver currently, you won't pay any more until your minimum contract term expires, but when it does you'll be switched to paying line rental monthly, which costs just over £30/year more.

26 February 2021

Prices to rise for 100,000s of Plusnet broadband and phone customers

Hundreds of thousands of Plusnet broadband and phone line rental customers who are out of contract will see an inflation-linked price rise in October – though if you're affected, you can leave penalty-free

27 July 2020

Plusnet to double the price of BT Sport

Plusnet is to double the price of its BT Sport add-on from £5 to £10 a month in September

14 August 2019

Plusnet Mobile customers' credit files wrongly marked after billing error

Hundreds of Plusnet mobile customers were wrongly marked as being in arrears on their credit files as the result of a "system error" while the firm was switching direct debit provider, MoneySavingExpert.com can reveal

7 June 2019

Plusnet becomes first broadband provider to introduce end-of-contract reminders

Plusnet has promised to warn new customers when their contract is coming to an end

9 August 2018

Broadband adverts to show AVERAGE speeds

From next week, adverts from broadband providers will all have to show the average rather than the top speeds they offer

18 May 2018

Plusnet to increase broadband prices

Plusnet has warned customers that it's raising broadband prices by £12 a year in June

6 April 2018