Thomas Cook

Former customers of the now defunct travel firm Thomas Cook have been urged to submit refund claims for holidays they lost out on when the company went under in 2019. The Government's Official Receiver - which is administering the winding down of Thomas Cook - set-up a claims portal in November 2021, but it says thousands of eligible holidaymakers still need to submit refund requests.

19 April 2022

Around one in three of the first set of Thomas Cook customers to claim refunds after the holiday firm collapsed will not be paid within the aviation regulator's 60-day target

6 December 2019

Some Thomas Cook customers who are waiting for refunds from the Civil Aviation Authority (CAA) have been left confused after receiving out-of-the-blue emails from claims firms

20 November 2019

Travel firms have been facing turbulent times due to factors including Brexit. Here are some steps to boost your protection

21 May 2019

Almost a fifth of airline passengers were separated from the rest of their group as they didn't pay extra, the CAA found

5 February 2018

The crisis in Turkey means thousands of holidaymakers have had their travel plans thrown into chaos

16 July 2016

If you've booked a trip to a country where Zika is rife and are pregnant you should be able to rearrange or get a refund

26 May 2016

MSE renews calls for airlines to scrap the 'family tax' as Ryanair tries to seat three-year-old away from her parents

12 June 2015

MSE demands airlines scrap a 'family tax' that pushes parents to pay an extra £15 each to sit next to their children

26 April 2015

Aer Lingus, Jet2 and Wizz Air face legal action following a review of their practices by the UK's CAA

23 March 2015