Thomas Cook
Thousands of former Thomas Cook customers urged to claim refunds for cancelled holidays - here's how
Former customers of the now defunct travel firm Thomas Cook have been urged to submit refund claims for holidays they lost out on when the company went under in 2019. The Government's Official Receiver - which is administering the winding down of Thomas Cook - set-up a claims portal in November 2021, but it says thousands of eligible holidaymakers still need to submit refund requests.
19 April 2022
One in three Thomas Cook refund claims still to be paid
Around one in three of the first set of Thomas Cook customers to claim refunds after the holiday firm collapsed will not be paid within the aviation regulator's 60-day target
6 December 2019
Thomas Cook customers left confused by emails from claims firms
Some Thomas Cook customers who are waiting for refunds from the Civil Aviation Authority (CAA) have been left confused after receiving out-of-the-blue emails from claims firms
20 November 2019
Booking a holiday with Thomas Cook, Tui etc? How to make sure you're protected
Travel firms have been facing turbulent times due to factors including Brexit. Here are some steps to boost your protection
21 May 2019
Airlines to be investigated over charging for allocated seats
Almost a fifth of airline passengers were separated from the rest of their group as they didn't pay extra, the CAA found
5 February 2018
Turkey crisis – your travel rights
The crisis in Turkey means thousands of holidaymakers have had their travel plans thrown into chaos
16 July 2016
Travelling to a country with the Zika virus? Your refund and rebooking rights
If you've booked a trip to a country where Zika is rife and are pregnant you should be able to rearrange or get a refund
26 May 2016
'Ryanair sat my three-year-old alone'
MSE renews calls for airlines to scrap the 'family tax' as Ryanair tries to seat three-year-old away from her parents
12 June 2015
MSE calls for airlines to scrap 'family tax' and guarantee parents are seated next to children for free
MSE demands airlines scrap a 'family tax' that pushes parents to pay an extra £15 each to sit next to their children
26 April 2015
Airlines face legal action for wrongly rejecting flight delay compensation claims
Aer Lingus, Jet2 and Wizz Air face legal action following a review of their practices by the UK's CAA
23 March 2015
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