Thomas Cook

Former customers of the now defunct travel firm Thomas Cook have been urged to submit refund claims for holidays they lost out on when the company went under in 2019. The Government's Official Receiver - which is administering the winding down of Thomas Cook - set-up a claims portal in November 2021, but it says thousands of eligible holidaymakers still need to submit refund requests.

Around one in three of the first set of Thomas Cook customers to claim refunds after the holiday firm collapsed will not be paid within the 60-day target, the aviation regulator has said.

Some Thomas Cook customers who are waiting for refunds from the Civil Aviation Authority (CAA) have been left confused after receiving out-of-the-blue emails from claims firms.

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If you've booked a trip to a country where the Zika virus is rife and are pregnant or travelling with someone who is, you should be able to get your money back or at least rearrange your trip. But policies differ by holiday company and insurer, MoneySavingExpert.com has found – and most other travellers are unlikely to be able to cancel their trip without losing money.

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