Virgin has launched a free app that allows rail passengers to book trains directly, without a booking fee. Users can also earn points on spending to redeem on Virgin experiences, Greggs sausage rolls and more.
Virgin Trains has proposed making seat reservations compulsory on long-distance trains, saying it would cut overcrowding and guarantee every passenger a seat.
Train passengers face disruption while travelling over Christmas with more than 250 sets of engineering works planned, plus industrial action on a number of routes.
The proportion of trains which are cancelled or significantly delayed has increased by almost two-thirds year-on-year, Network Rail's latest figures reveal. But in most cases you can claim at least a partial refund if your train arrives more than 30 minutes late.
Virgin Trains is to axe a perk for railcard holders, which enables them to get off-peak fares on peak time journeys, much to the dismay of passengers who rely on it to get to work. But you can still book now for travel after the change takes affect.
Thousands of season ticket holders using the newly-named Virgin Trains East Coast line can no longer earn points after an overhaul of its loyalty scheme.