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Vodafone
Mobile firm Three is adding to its list of countries you can use your phone in without paying roaming charges from 15 June. But you'll still face a limit on the amount of your UK data allowance you can use abroad and fees for exceeding that limit – despite the much-touted 'ban' on EU roaming charges coming in next month.
12 May 2017

A Vodafone customer has told how he racked up an astonishing £10,500 bill after exceeding the data allowance on his Wi-Fi dongle, which he mistakenly thought had been capped. If you use broadband on the go, beware – some Vodafone dongle customers don't have any caps on their usage in the UK, even though all providers cap dongle usage abroad.
15 February 2017

Every Vodafone customer should check their bill for errors after it was fined £4.6 million by telecoms regulator Ofcom for "serious and unacceptable" pay-as-you-go and complaints failings. But this is just the tip of the iceberg – a MoneySavingExpert.com investigation in June revealed 1,000s have been wrongly billed due to a multitude of other problems.
26 October 2016

About 15,000 UK customers who pre-ordered the new Samsung Galaxy Note 7 have been urged to return the phones immediately after a fire risk was identified with them. While the Royal Mail won't collect recalled faulty phones for safety reasons, some network providers will send couriers to pick up the devices and most will accept returns in store.
12 October 2016

Apple aficionados who pre-ordered a new iPhone 7 for today's launch from EE, O2, Three and Vodafone have been left fuming after being told they'll have to wait to get their hands on it - in some cases, for at least six weeks . However, you may be able to cancel your order and claim a refund if it's late.
16 September 2016
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