MoneySavingExpert News

Vodafone

Some EE and BT Mobile customers unable to use free EU roaming

Some EE and BT Mobile customers who fail credit checks can't use their UK allowances when travelling in the EU

30 August 2017

Dongle user wins battle with Vodafone over £10,500 data bill

A Vodafone customer who disputed a dongle bill has won a maximum £10,000 ombudsman payout

6 July 2017

Three to extend 'Feel At Home' offer – but some WILL still pay to use data in EU after roaming charges 'ban'

Three is adding to its list of countries with free roaming, but you'll still face a limit on your data use in the EU

12 May 2017

Vodafone to increase out-of-contract prices by up to £3.50/mth - beat the hike

Vodafone customers outside of the minimum terms of their contract from June will be slapped with a £42/year price hike

27 April 2017

Vodafone ordered to reduce customer's £10,500 data bill

Ombudsman rules the bill should be cut by 75% after investigation finds Vodafone was partly to blame

11 April 2017

'I was charged £10,500 for data on my dongle' – if your usage isn't capped, watch out

A Vodafone customer has racked up an astonishing bill after exceeding the data allowance on his uncapped Wi-Fi dongle

15 February 2017

Vodafone still getting far more complaints than its rivals – check your bill NOW

The company is once again the most complained-about mobile provider according to telecoms regulator Ofcom

21 December 2016

Huge fine for Vodafone over billing and complaints handling – check your bill NOW for errors

Vodafone has been fined more than £4.6 million after Ofcom found issues with PAYG billing and complaints handling

26 October 2016

Pre-ordered a Samsung Galaxy Note 7? How to return it safely and get a refund

About 15,000 UK customers who pre-ordered the new Samsung Galaxy Note 7 have been urged to return the phones immediately

12 October 2016

Mobile networks agree to scrap unlocking charges

All major mobile networks have dropped unlocking charges for pay monthly customers outside their minimum contract term

9 October 2016