Zurich

A driver who got the date of her speeding fine wrong when doing a quick price check on a comparison site was shocked to see the premium on her existing policy jump by almost £50 after her insurer was automatically told. Her story shows why you should NEVER 'guesstimate' your info when comparing insurance quotes, even if you're just checking prices and don't plan to buy a policy.

Insurance firm Admiral sent out letters over-stating how much drivers paid on last year's premiums.

Changing a name, address or job title on a car or home insurance policy, or cancelling it completely, can result in costly administration fees of up to £55, but you should challenge excessive fees if you think they're unfair.

Major pension providers have pledged to disclose charges and costs more clearly and consistently to people in workplace pension schemes.

Motor insurance providers could stop offering third party insurance cover which is often wrongly thought of as a cheap option.

Santander has admitted sending up to 35,000 customers' bank statements to the wrong addresses, MoneySavingExpert.com can reveal.

Consumers have been urged to contest rising fees levied by insurers for policy changes that can add up to £110 a go.

A major insurance company has been fined a record £2.28 million for losing personal details on 46,000 policyholders, the City watchdog revealed today.

The shocking scale of consumer mistreatment is uncovered today as the lid is lifted on banks and other financial firms that brush off genuine complaints in the hope they will vanish.