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Helen Knapman

Helen Knapman

News & Investigations Editor

Helen has over a decade's experience championing consumer causes and has worked as a personal finance journalist and editor on national titles since January 2011.

She has held her current role, MSE's News and Investigations Editor, since April 2023. Previously, Helen held senior positions at financial magazine Moneywise and at The Sun.

Helen covers all issues that impact consumers, and has played a pivotal role in MSE's Lifetime ISA and unusually high call volumes campaigns. Standing up for consumers, fighting for their rights, investigating injustices, and holding big firms and the powers that be to account is what drives Helen. She regularly appears as an expert for MSE on TV, radio and in print.

Helen was named as the Wincott Foundation's Personal Finance Journalist of the Year in 2019, having won the Online Financial Journalist of the Year at the 2013 Santander Media Awards.

In her spare time, Helen tries to practise what she preaches by bagging a bargain on everything from gym classes to globetrotting and dining out.

Latest from Helen Knapman

dog
Pet insurance premium hikes of as much as £2,000 a year are forcing many former AXA customers to look elsewhere for cover, even when this means their pet's pre-existing medical conditions are unlikely to be covered.
8 May 2015
pound_coins
If you've got a debt management plan with PayPlan and have joined its payment protection scheme, check now whether it's right for you, as letters sent by the firm cast doubts over whether people fully understood what they were buying.
5 May 2015
amazonlogo
Amazon has finally confirmed it's increased the minimum spend for free delivery from £10 to £20 after days of confusion about the change.
1 May 2015
shoppingbags2
Some Amazon shoppers report the minimum spend for free delivery increasing to £20, despite Amazon seemingly backtracking on plans to increase it from £10 last night.
29 April 2015
tv
Virgin Media customers with Sky Sports or Sky Movies subscriptions will see prices rise by up to £24/year from 1 June.
17 April 2015
creditcardpayment
RBS customers are the latest to lose out from a forthcoming cap on the fees card firms charge retailers to process transactions, as the provider has revealed it's scrapping its YourPoints credit card reward scheme.
16 April 2015
airplaneundercarriage
Passengers with complaints about flight delays and cancellations may be able to take them to a new "aviation ombudsman" with binding powers from March next year, under plans confirmed by the regulator today.
15 April 2015
eepowerbar
EE customers can get a 'free' power bar – a portable smartphone charger – just by texting to get a code (costs 35p) and showing it in-store.
14 April 2015
holiday_hotelpool
Fraudsters conned British holidaymakers out of £2.2 million last year through a series of internet-based scams and deceptions, a report shows today.
13 April 2015
houses_row
MoneySavingExpert.com has teamed up with the Electoral Commission to encourage as many people as possible to register to vote, particularly as new research shows that only 40% of those who have moved house in the last year may have done so.
8 April 2015
creditcardpayment
Capital One has become the first major provider to reveal it's axing cashback for some of its cardholders from 1 June as a result of a forthcoming cap on on the fees card firms charge retailers to process transactions, which fund cashback deals.
7 April 2015
eepowerbar
Update: 14 April 2015: EE has today told us the power bars will be available from Thursday 16 April. At the time of writing it had yet to release the launch date.
2 April 2015
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Around 47,000 E.on customers have received or will soon be paid a refund, while charity Citizens Advice will get £7.75 million, after Ofgem found the provider overcharged customers. 
2 April 2015
20poundnotes
New rules to protect savers, which include increasing the amount you can reclaim when a bank fails from £85,000 to £1million in certain circumstances, have been confirmed by the Bank of England today.
1 April 2015
airplaneundercarriage
The tax passengers pay on long-haul flights, such as London to Bangkok and Sydney, has fallen today, although those on medium-length journeys, for example London to New York, will now pay more.
1 April 2015