Jessops photo stores to close down

The move will see an initial 1,370 jobs go at the firm, which had PricewaterhouseCoopers (PwC) appointed as administrators on Wednesday.

Key Points

• All 187 Jessops stores to close

• An initial 1,370 will lose their jobs

• Customers won't receive undelivered goods

Customers will not receive undelivered goods they've paid for either in full or part.

The firm has also stopped trading online.

Customers who have paid for goods they have not yet recieved should, if they paid through a credit card and the item cost over £100, obtain a refund through their card company. See our Section 75 guide.

Those who paid by debit card, or paid for items under £100 by credit card, may also be able to get a refund. For more, see our Chargeback guide.

If goods are faulty, PwC says "contact the manufacturer directly under warranty".

Customers whose items are currently under going repair will be contacted directly to arrange getting their item returned.

'Difficult decision'

Joint administrator Rob Hunt says: "It is apparent that we cannot continue to trade and as a result we have had to make the difficult decision to begin the closure of all 187 Jessops stores at the close of business today."Regrettably, this will result in around 1,370 job losses across the stores with further job losses likely, in due course, at the head office in Leicester."The stock will be collected over the coming days and returned to a central warehouse. It will be returned to suppliers if they are entitled to it.

"As a consequence of the closure, Jessops is no longer able to accept returned product from customers."

PwC has set up a dedicated website for customers' queries.

Nikon advice

Camera manufacturer Nikon says in a statement it "is actively working with the administrators and plans to undertake all outstanding repairs as quickly as possible". It will also honour repairs under Jessops' Photo+ extended warranty scheme.

Nikon says it will contact customers directly regarding repairs, but customers with queries should call 0330 123 0928.

For further information on your rights, see the Jessops goes into administration: your rights MSE News story.