2013

Many children have been left disappointed after letters from Santa failed to turn up in time for Christmas.

Angry shoppers have been left frustrated by delivery giant Yodel for a second year running, after numerous reports of presents not arriving for Christmas.

Consumers are to be protected against landline, broadband and mobile firms that raise prices mid-way through their contract term.

Halifax is to cut some of the benefits of its Reward current account — which pays customers £5 a month — from May, in a blow to users.

Halifax has launched the longest fee-free overdraft, but the deal is limited to those with good credit records, while there is a sting in the tail once the 12-month offer ends.

Millions of BT and TalkTalk customers will be hit by landline price hikes this month, but you can fight back.

Over a million families will lose, or have their child benefit entitlement reduced next Monday. What's more, many who aren't eligible for the benefit may be wrongly paid it, and will have to repay the cash at a later date unless they opt out before 7 January.