MSE News

Giffgaff customers 'can't top up' due to website issues

Giffgaff customers 'can't top up' due to website issues

Customers of mobile network Giffgaff say they've been left unable to top up their phones this morning due to issues with the company's website and app.

Update 12.40pm: Giffgaff has now tweeted to say: "Our website is now back up and running".

Users have been complaining about not being able to access the operator's website and app – which many use to buy credit – since about 7am, though Giffgaff says the problems started around 9am. 

The network has apologised on social media and says it's working hard to fix the issues as soon as possible. It has set up a help page, which includes how to top up by making a phone call instead. 

What are customers saying?

Customers have been complaining about the issues on social media:

What does Giffgaff say?

On social media, Giffgaff replied to customers saying: "We're currently experiencing issues with our website and it's being investigated. Our engineers are working hard to have this back up and running as soon as possible. We're very sorry for any inconvenience caused."