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British Gas takes on Breeze Energy customers

British Gas takes on Breeze Energy customers

British Gas will take on Breeze Energy's 18,000 domestic customers after the small energy supplier stopped trading last week, regulator Ofgem has announced.

If you're a Breeze Energy customer, don't worry – your energy supply will continue as normal.

British Gas will be in touch with customers "over the coming days" to set up their accounts.

If you owe Breeze Energy money, either the administrators or British Gas will be in touch to discuss repayment options. And if you have a credit balance, this will be honoured by British Gas – whether you're still a customer or have already left Breeze Energy.

For full help on how to cut the cost of your energy bills, see our Cheap Gas & Electricity guide.

I'm a Breeze Energy customer – what should I do now?

Ofgem has given full guidance to Breeze Energy customers.

Its advice is not to switch to another energy supplier until you've been contacted by British Gas.

You'll be moved onto the 'Cap Tracker Plus Sep 21' tariff, which has prices in line with the default energy price cap - though you can ask to be switched to another British Gas deal.

You can also choose to switch to another supplier at that point, and you won't be charged any exit fees – when you are ready to look for a new supplier, use our free Cheap Energy Club to do a full comparison.

If you have further questions, you can contact British Gas on 0333 202 9753 (Mon-Fri only) or use the webchat option on its website.

What should I do with my direct debit?

British Gas will be in touch to let you know whether your existing direct debit will remain in place, or whether it will set up a new one for you – so there's no need to cancel it.

Don't worry if you've already cancelled the direct debit though, as British Gas will be able to set you up with a new account and direct debit.

I'm in the middle of a switch – what happens to me?

If you're currently in the process of switching away from Breeze Energy, that process will continue – you don't need to do anything.

If you are switching to Breeze Energy, it will also continue, but you'll now be switched to British Gas instead.

What does Ofgem say?

Philippa Pickford, Ofgem's director for future retail markets, said: "I am pleased to announce we have appointed British Gas for the customers of Breeze Energy. Their energy supply will continue as normal and credit balances will be honoured.

"British Gas will be in contact with customers over the coming days with further information. Once the transfer has been completed, customers can shop around for a better deal if they wish to."